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Can not remove Antimalware Doctor


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13 replies to this topic

#1 Nick911

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Posted 27 April 2010 - 11:08 AM

I tried to follow these steps

http://www.bleepingcomputer.com/virus-remo...imalware-doctor

After I install Malwarebytes' Anti-Malware the program will either not work at all or it will open the program or updater and then close after a second or two. I ran both the rkill and eXplorer

Another site said to use System Doctor and that it was free, I tried to use it, but it told me I had to register and pay as soon as the scan finished.

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#2 trollocks

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Posted 27 April 2010 - 11:29 AM

Run this program first then try malwarebytes again


Please download exeHelper to your desktop.
If your AV program throws up a warning about the program, ignore the warning. Some AV's flag this program because of how it works... that's all.
  • Double-click on exeHelper.com to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • Post the contents of exehelperlog.txt ( Will be created in the directory where you ran exeHelper.com and should open at the end of the scan)
Note : If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together ( they will both be in the one file ).

#3 Nick911

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Posted 27 April 2010 - 11:35 AM

exeHelper by Raktor
Build 20100414
Run at 11:31:23 on 04/27/10
Now searching...
Checking for numerical processes...
Checking for sysguard processes...
Checking for bad processes...
Checking for bad files...
Deleting file C:\Users\Kennan\AppData\Local\ave.exe
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--

exeHelper by Raktor
Build 20100414
Run at 11:35:02 on 04/27/10
Now searching...
Checking for numerical processes...
Checking for sysguard processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--

It still does not work

Edited by Nick911, 27 April 2010 - 11:38 AM.


#4 trollocks

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Posted 27 April 2010 - 11:37 AM

Try to run malwarebytes now

#5 Nick911

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Posted 27 April 2010 - 11:38 AM

I forgot to say it did not work

#6 trollocks

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Posted 27 April 2010 - 11:40 AM

what happens when you try to run it

#7 Nick911

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Posted 27 April 2010 - 11:41 AM

The same as before it never opens

#8 trollocks

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Posted 27 April 2010 - 11:45 AM

See if this will run.


Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):[list]
  • Close browsers before scanning.
  • Scan for tracking cookies.
  • Terminate memory threats before quarantining.
[*]Click the "Close" button to leave the control center screen and exit the program.

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.
[*]Click Close to exit the program.

#9 Nick911

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Posted 27 April 2010 - 02:08 PM

I can't finish the scan. My computer gets a blue screen after being on for about an hour and I have to reset. I found some errors but it hasn't helped any

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/27/2010 at 01:57 PM

Application Version : 4.35.1002

Core Rules Database Version : 4856
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 00:17:30

Memory items scanned : 981
Memory threats detected : 2
Registry items scanned : 6413
Registry threats detected : 63
File items scanned : 10505
File threats detected : 15

Trojan.Agent/Gen
C:\WINDOWS\SYSTEM32\LUGIYOJA.DLL
C:\WINDOWS\SYSTEM32\LUGIYOJA.DLL

Trojan.Smitfraud Variant-Gen/Bensorty
C:\USERS\KENNAN\APPDATA\LOCAL\TEMP\VDOES7.DLL
C:\USERS\KENNAN\APPDATA\LOCAL\TEMP\VDOES7.DLL

Trojan.Agent/Gen-Ertfor
[mcexecwin] C:\USERS\KENNAN\APPDATA\LOCAL\TEMP\VDOES7.DLL
HKLM\Software\Classes\CLSID\{A2BA40A0-74F1-52BD-F411-00B15A2C8953}
HKCR\CLSID\{A2BA40A0-74F1-52BD-F411-00B15A2C8953}
HKCR\CLSID\{A2BA40A0-74F1-52BD-F411-00B15A2C8953}
HKCR\CLSID\{A2BA40A0-74F1-52BD-F411-00B15A2C8953}#ThreadingModel
HKCR\CLSID\{A2BA40A0-74F1-52BD-F411-00B15A2C8953}\InProcServer32
HKCR\CLSID\{A2BA40A0-74F1-52BD-F411-00B15A2C8953}\InProcServer32#ThreadingModel
C:\WINDOWS\SYSWOW64\IIAOIU6U.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler#{A2BA40A0-74F1-52BD-F411-00B15A2C8953}
HKU\S-1-5-21-3482154100-4038526222-1962276658-1000\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A2BA40A0-74F1-52BD-F411-00B15A2C8953}

Trojan.Agent/Gen-AdsProClient
HKLM\Software\Classes\CLSID\{40C630B8-0849-40E6-A980-AAD959A0C10F}
HKCR\CLSID\{40C630B8-0849-40E6-A980-AAD959A0C10F}
HKCR\CLSID\{40C630B8-0849-40E6-A980-AAD959A0C10F}
HKCR\CLSID\{40C630B8-0849-40E6-A980-AAD959A0C10F}#AppID
HKCR\CLSID\{40C630B8-0849-40E6-A980-AAD959A0C10F}\InprocServer32
HKCR\CLSID\{40C630B8-0849-40E6-A980-AAD959A0C10F}\InprocServer32#ThreadingModel
HKCR\CLSID\{40C630B8-0849-40E6-A980-AAD959A0C10F}\ProgID
HKCR\CLSID\{40C630B8-0849-40E6-A980-AAD959A0C10F}\Programmable
HKCR\CLSID\{40C630B8-0849-40E6-A980-AAD959A0C10F}\TypeLib
HKCR\CLSID\{40C630B8-0849-40E6-A980-AAD959A0C10F}\VersionIndependentProgID
HKCR\adHlpr.adHlpr.1.0
HKCR\adHlpr.adHlpr.1.0\CLSID
HKCR\adHlpr.adHlpr
HKCR\adHlpr.adHlpr\CLSID
HKCR\adHlpr.adHlpr\CurVer
HKCR\TypeLib\{A9722A0D-365F-47D2-B70B-37D046316D99}
C:\WINDOWS\SYSWOW64\FFBMVZGV.DLL

Trojan.Agent/Gen-AdShot
HKLM\Software\Classes\CLSID\{4B206578-0B1B-4701-B12A-3CF17A7B41BD}
HKCR\CLSID\{4B206578-0B1B-4701-B12A-3CF17A7B41BD}
HKCR\CLSID\{4B206578-0B1B-4701-B12A-3CF17A7B41BD}
HKCR\CLSID\{4B206578-0B1B-4701-B12A-3CF17A7B41BD}#AppID
HKCR\CLSID\{4B206578-0B1B-4701-B12A-3CF17A7B41BD}\InprocServer32
HKCR\CLSID\{4B206578-0B1B-4701-B12A-3CF17A7B41BD}\InprocServer32#ThreadingModel
HKCR\CLSID\{4B206578-0B1B-4701-B12A-3CF17A7B41BD}\ProgID
HKCR\CLSID\{4B206578-0B1B-4701-B12A-3CF17A7B41BD}\Programmable
HKCR\CLSID\{4B206578-0B1B-4701-B12A-3CF17A7B41BD}\TypeLib
HKCR\CLSID\{4B206578-0B1B-4701-B12A-3CF17A7B41BD}\VersionIndependentProgID
HKCR\adShotHlpr.adShotHlpr.1.0
HKCR\adShotHlpr.adShotHlpr.1.0\CLSID
HKCR\adShotHlpr.adShotHlpr
HKCR\adShotHlpr.adShotHlpr\CLSID
HKCR\adShotHlpr.adShotHlpr\CurVer
HKCR\TypeLib\{38061EDC-40BB-4618-A8DA-E56353347E6D}
C:\WINDOWS\SYSWOW64\RTICHUBG.DLL
HKLM\Software\Classes\CLSID\{E0EC6FBA-F009-3535-95D6-B6390DB27DA1}
HKCR\CLSID\{E0EC6FBA-F009-3535-95D6-B6390DB27DA1}
HKCR\CLSID\{E0EC6FBA-F009-3535-95D6-B6390DB27DA1}
HKCR\CLSID\{E0EC6FBA-F009-3535-95D6-B6390DB27DA1}#AppID
HKCR\CLSID\{E0EC6FBA-F009-3535-95D6-B6390DB27DA1}\InprocServer32
HKCR\CLSID\{E0EC6FBA-F009-3535-95D6-B6390DB27DA1}\InprocServer32#ThreadingModel
HKCR\CLSID\{E0EC6FBA-F009-3535-95D6-B6390DB27DA1}\ProgID
HKCR\CLSID\{E0EC6FBA-F009-3535-95D6-B6390DB27DA1}\Programmable
HKCR\CLSID\{E0EC6FBA-F009-3535-95D6-B6390DB27DA1}\TypeLib
HKCR\CLSID\{E0EC6FBA-F009-3535-95D6-B6390DB27DA1}\VersionIndependentProgID
HKCR\CscrptXt.CscrptXt.1.0
HKCR\CscrptXt.CscrptXt.1.0\CLSID
HKCR\CscrptXt.CscrptXt
HKCR\CscrptXt.CscrptXt\CLSID
HKCR\CscrptXt.CscrptXt\CurVer

Adware.Vundo/Variant-Slider
HKLM\Software\Classes\CLSID\{577E5FE1-DA36-0EC8-2E22-357551F8BA6C}
HKCR\CLSID\{577E5FE1-DA36-0EC8-2E22-357551F8BA6C}
HKCR\CLSID\{577E5FE1-DA36-0EC8-2E22-357551F8BA6C}
HKCR\CLSID\{577E5FE1-DA36-0EC8-2E22-357551F8BA6C}\InProcServer32
HKCR\CLSID\{577E5FE1-DA36-0EC8-2E22-357551F8BA6C}\InProcServer32#ThreadingModel
C:\WINDOWS\SYSWOW64\HGBHSHHVLWDORSXHS.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{577E5FE1-DA36-0EC8-2E22-357551F8BA6C}
HKU\S-1-5-21-3482154100-4038526222-1962276658-1000\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{577E5FE1-DA36-0EC8-2E22-357551F8BA6C}

Adware.Tracking Cookie
C:\Users\Kennan\AppData\Roaming\Microsoft\Windows\Cookies\kennan@rotator.adjuggler[2].txt
C:\Users\Kennan\AppData\Roaming\Microsoft\Windows\Cookies\kennan@atdmt[9].txt
C:\Users\Kennan\AppData\Roaming\Microsoft\Windows\Cookies\kennan@pointroll[4].txt
C:\Users\Kennan\AppData\Roaming\Microsoft\Windows\Cookies\kennan@ad.yieldmanager[5].txt
C:\Users\Kennan\AppData\Roaming\Microsoft\Windows\Cookies\kennan@ads.bcserving[3].txt
C:\Users\Kennan\AppData\Roaming\Microsoft\Windows\Cookies\kennan@content.yieldmanager[4].txt
C:\Users\Kennan\AppData\Roaming\Microsoft\Windows\Cookies\kennan@ad.yieldmanager[1].txt
C:\Users\Kennan\AppData\Roaming\Microsoft\Windows\Cookies\kennan@ads.pointroll[3].txt
C:\Users\Kennan\AppData\Roaming\Microsoft\Windows\Cookies\kennan@doubleclick[3].txt

#10 trollocks

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Posted 27 April 2010 - 02:15 PM

Try another scan in safe mode

#11 Nick911

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Posted 27 April 2010 - 04:56 PM

That finished the scan. It's still giving me popups, but not as many.

Edited by Nick911, 27 April 2010 - 04:59 PM.


#12 trollocks

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Posted 27 April 2010 - 06:13 PM

Can you now try malwarebytes in either safe or normal mode

#13 Nick911

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Posted 28 April 2010 - 11:54 AM

That worked, thank you.

#14 trollocks

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Posted 28 April 2010 - 12:08 PM

I would run a full malwarebytes scan in normal mode just to be sure.




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