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Solve pc crash problem.


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#1 bomblast

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Posted 27 April 2010 - 04:17 AM

I'm using windows xp. My pc crashes many times. I am fed up of this and so i want to find a solution for this. I want to know whether i can capture a log file or something else when my computer crashes. It may give me the problem i am having which makes my pc to crash. Can anyone suggest me some method to do this or solve the problem of my pc crash? The most important thing is that i want to get rid of this system crash.

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#2 noknojon

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Posted 27 April 2010 - 05:07 AM

Hi -
What Antivirus do you use - Do you have any AntiMalware programs like Malwarebytes or SUPERAntiSpyware installed -
Is your "crash" a blue screen / black screen or just a computer shutdown or freeze - Do you get any error messages when this occurs -
And any other relevent information you can post back -

Thank You -

Edited by noknojon, 27 April 2010 - 05:12 AM.


#3 hamluis

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Posted 27 April 2010 - 07:23 AM

You can download/install BlueScreenView - http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click on BlueScreenView.exe file to run the program.

When scanning is done, go Edit/Select All...then File/Save Selected Items. Save the report to your hard drive as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Louis

#4 bomblast

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Posted 27 April 2010 - 10:16 AM

You can download/install BlueScreenView - http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click on BlueScreenView.exe file to run the program.

When scanning is done, go Edit/Select All...then File/Save Selected Items. Save the report to your hard drive as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Louis


I downloaded and installed BlueScreenView from where you told but it does not show any item ,that is, it shows 0 crashes. Actually i did not see any blue screen on system crash. It just restarted on its own. Then a chkdsk utility ran in a blue screen after restart. My pc takes longer time to boot and shutdown after these continuous crashes. I still have no clue to solve the problem.

#5 bomblast

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Posted 27 April 2010 - 10:22 AM

Hi -
What Antivirus do you use - Do you have any AntiMalware programs like Malwarebytes or SUPERAntiSpyware installed -
Is your "crash" a blue screen / black screen or just a computer shutdown or freeze - Do you get any error messages when this occurs -
And any other relevent information you can post back -

Thank You -


I use AVG antivirus and also have malwarebytes' antimalware installed. I even have spyware doctor installed. But these antivirus show no virus neither cause my pc to overload. My "crash" is a computer shutdown with a automatic restart. I don't receive any error messages but when pc reboots a chkdsk utility runs in a blue screen and checks for errors. My pc takes longer to boot and shutdown after these crashes, then before. Please suggest some solution.

#6 Surma

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Posted 27 April 2010 - 10:37 AM

Does chkdsk come up clean?
Take a look at the log book. You can find it it in the control panel under administration tools. See if theres any warnings or errors around the time of the crashes.
How old is the computer? do you maintain it properly (clean the insides regularly and so on). Im thinking something may be broken, but it seems like you should get a bsod if that is the case...
chkdsk would only run if theres something with the HDD i think...
---My computer---
Manufacturer:HP Pavilion 061 CPU:Intel Pentium 4 640, 3200 MHz (16 x 200) RAM: 1024MB Motherboard:Asus PTGD1-LA Chipset:Intel Grantsdale i915P HDD:Main256GB Ext512GB Video:Radeon X600 Series Internet:DSL 2mb/s OS:Windows XP Home Edition SP3 Firefox+IExplorer AVG Internet Security

#7 hamluis

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Posted 27 April 2010 - 11:03 AM

I agree with Surma...chkdsk running at boot, combined with what you call "crashes"...isn't a good sign.

A reboot...is not necessarily what some of us would call a "crash"...the fact that you can actually boot into XP at all is a good thing.

I would do two things:

a. Disable Automatic Restarts When Windows Crashes - http://www.bleepingcomputer.com/forums/t/74644/how-to-disable-automatic-restarts-when-windows-crashes/

b. Download and run the appropriate diagnostic from the website of your hard drive manufacturer. If a short test and a long test are offered, run the long test.

Bootable Hard Drive Diagnostics - Vox - http://usasma.vox.com/library/post/bootabl...iagnostics.html

Hard Drive Installation and Diagnostic Tools - http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/

You may want to try to move any valued data files from that drive...before running the diagnostic.

Louis

#8 bomblast

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Posted 29 April 2010 - 04:08 AM

Does chkdsk come up clean?
Take a look at the log book. You can find it it in the control panel under administration tools. See if theres any warnings or errors around the time of the crashes.
How old is the computer? do you maintain it properly (clean the insides regularly and so on). Im thinking something may be broken, but it seems like you should get a bsod if that is the case...
chkdsk would only run if theres something with the HDD i think...


Many times chkdsk shows errors like some file is corrupted and it will be truncated etc., and shows that it has recovered some files. I found these errors when my pc restarted automatically:

Error 27-Apr-2010 2:10:33 PM W32Time None 29 N/A FRIEND
Error 27-Apr-2010 2:10:33 PM W32Time None 17 N/A FRIEND

Description written in properties:
The time provider NtpClient is configured to acquire time from one or more time sources, however none of the sources are currently accessible. No attempt to contact a source will be made for 14 minutes. NtpClient has no source of accurate time.

I clean my pc regularly and the harddisk appears to be alright from outside.
Actually, chkdsk runs only when my pc restars automatically i.e. "crashes", otherwise it does not.

Most of the time pc crashes when I surfing on internet or playing online games.

Edited by bomblast, 29 April 2010 - 04:37 AM.


#9 bomblast

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Posted 29 April 2010 - 04:51 AM

I agree with Surma...chkdsk running at boot, combined with what you call "crashes"...isn't a good sign.

A reboot...is not necessarily what some of us would call a "crash"...the fact that you can actually boot into XP at all is a good thing.

I would do two things:

a. Disable Automatic Restarts When Windows Crashes - http://www.bleepingcomputer.com/forums/t/74644/how-to-disable-automatic-restarts-when-windows-crashes/

b. Download and run the appropriate diagnostic from the website of your hard drive manufacturer. If a short test and a long test are offered, run the long test.

Bootable Hard Drive Diagnostics - Vox - http://usasma.vox.com/library/post/bootabl...iagnostics.html

Hard Drive Installation and Diagnostic Tools - http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/

You may want to try to move any valued data files from that drive...before running the diagnostic.

Louis


I disabled Automatic Restarts and this time I got the error message and probably BSOD which goes as this:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen restart your computer. If this screen appears again follow this steps:

Check to be sure you adequate disk space. If a driver is identified in stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:
***STOP: 0x0000008E (0xC0000005, 0x7F4E2EBE, 0xF53ADC5C, 0x00000000)


#10 Surma

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Posted 29 April 2010 - 12:43 PM

http://icrontic.com/forum/showthread.php?t=50966

This one seemed a bit similar, reboots and a bit slowed down. Apparently in that case it was caused by some rootkit. This tool was posted there:

http://www.uploads.ejvindh.net/rustbfix.exe
http://uploads.ejvindh.andymanchesta.com/Rustbfix.exe

Download from either location.

Some sort of specialised tool for that particular rootkit. It will scan the comp for the rootkit and try to repair.
---My computer---
Manufacturer:HP Pavilion 061 CPU:Intel Pentium 4 640, 3200 MHz (16 x 200) RAM: 1024MB Motherboard:Asus PTGD1-LA Chipset:Intel Grantsdale i915P HDD:Main256GB Ext512GB Video:Radeon X600 Series Internet:DSL 2mb/s OS:Windows XP Home Edition SP3 Firefox+IExplorer AVG Internet Security

#11 bomblast

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Posted 30 April 2010 - 03:27 AM

http://icrontic.com/forum/showthread.php?t=50966

This one seemed a bit similar, reboots and a bit slowed down. Apparently in that case it was caused by some rootkit. This tool was posted there:

http://www.uploads.ejvindh.net/rustbfix.exe
http://uploads.ejvindh.andymanchesta.com/Rustbfix.exe

Download from either location.

Some sort of specialised tool for that particular rootkit. It will scan the comp for the rootkit and try to repair.

I scanned my computer with rustbfix which you told but it showed no rootkit found.
May be analysing BSOD can help out with the problem.

#12 cryptodan

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Posted 30 April 2010 - 05:42 AM

Can you please post your system specs, because I couldnt see any posts that you have. By system specs I mean the following: CPU, RAM, Motherboard, Hard Drive, CD-ROM, Video Card, and power supply.

You can get some of the above by going here: http://www.piriform.com/speccy/download and posting either a screenshot, or by typing it out.

#13 bomblast

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Posted 01 May 2010 - 04:31 AM

Can you please post your system specs, because I couldnt see any posts that you have. By system specs I mean the following: CPU, RAM, Motherboard, Hard Drive, CD-ROM, Video Card, and power supply.

You can get some of the above by going here: http://www.piriform.com/speccy/download and posting either a screenshot, or by typing it out.

I am very sorry for that. I must have done it in my very first post. Here are my system specs:
Operating System
MS Windows XP Professional 32-bit SP2
CPU
Intel Pentium 4 631
Cedar Mill 65nm Technology
RAM
512MB Single-Channel DDR @ 200MHz 3-3-3-8
Motherboard
ASUSTeK Computer Inc. P5PE-VM (Socket 775)
Graphics
SyncMaster @ 1024x768
128MB RADEON 9250/9200 Series (Sapphire/PCPartner)
128MB RADEON 9250/9200 Series Secondary (Sapphire/PCPartner)
Hard Drives
156.29GB Seagate ST3160211AS (SATA) 49 C
Optical Drives(CD-ROM)
HL-DT-ST DVDRAM GSA-H12N
Audio
SoundMAX Integrated Digital Audio
Voltages
VCore: 1.26V
+12V: 12.30V
AVcc: 3.12V

Edited by bomblast, 01 May 2010 - 04:43 AM.


#14 cryptodan

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Posted 01 May 2010 - 05:04 AM

For starters, I would upgrade to SP3, and make sure your chipset drivers are updated. Can you provide a picture of the insides of your computer?

#15 bomblast

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Posted 02 May 2010 - 05:39 AM

For starters, I would upgrade to SP3, and make sure your chipset drivers are updated. Can you provide a picture of the insides of your computer?

Well, do you mean a photo of my CPU hardware? If so then I would have to say sorry that I couldn't do that. If there is some software suggestion which may scan my pc for errors, then it would be better. I just can upload some logs files or something else(may be).




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