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Please help problems after windows defender virus.


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#1 dubhead41383

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Posted 27 April 2010 - 04:11 AM

My in-laws got a Windows Defender virus on their Vista Computer. I tried house call and also downloaded AVG but now the user won't load anything. It's one of the admin log ins , and when i click on any program at all, it tells me that I may not have authorized access to open the specific file. Odly, I'm able to load the net and any programs with the guest account, but not the main one. Please Help :thumbsup:

Edited by Pandy, 27 April 2010 - 04:22 PM.
Moved from Windows Vista to a more appropriate forum.


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#2 dubhead41383

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Posted 28 April 2010 - 10:37 PM

Anyone?........Anywhere?

#3 Budapest

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Posted 28 April 2010 - 10:42 PM

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 Rail Nut

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Posted 29 April 2010 - 03:08 AM

I had a similar problem after trying to update widows defender. Esssentially all access to files and even to shut down the pc was blocked.

It turned out that something (I presume Windows Defender as the update was a 32Mb file for an 8MB programme) had got at uswer settings.

Re-boot in safe mode (press F8 while booting) and log in as the administrator. Using Explorer (file explorer not internet) go to each of your drives, right click, hit the security tab and tick the appropriate boxes.

Hope that helps. It got me going again

PS I have now uninstalled Windows explorer.

#5 dubhead41383

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Posted 29 April 2010 - 09:40 PM

Malware scan seemed to work. :thumbsup:
I'm actually posting this response on the profile that was being stupid.

new problem. now when i when i look at the icons in the bottom right corner, the battery meter says "plugged in but not charging"
any clue?

Thanks again, for the help with the first problem.

#6 Budapest

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Posted 29 April 2010 - 10:11 PM

What is the make and model number of the computer?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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