REF: Desktop computer running Windows XP | Home Edition | SP 3
NETWORK: Westell 2200 modem and Linksys Router (model BEFW11S4 version 4)
I hope I am posting this in the correct place, if not please point me in the right direction. We had a pretty bad storm last night that knocked the electric out for 2 hours, when it came back on, I could not connect to the Internet even though the modem and router said that I was. I called Verizon who told me that lightning caused the modem to reset itself to factory settings. They had me disconnect the router and then had me enter http://192.168.1.1
at this time, they took control of my computer and ran ping tests and then they told me to type in http://192.167
.1. and then they had me hook the router back up and they ran a few more tests and told me that it was okay now.
I haven't had any problem with my desktop, however, my laptop nor my Vonage phone device was working so I tried to access the Linksys Router in order to re-add all of my previous settings. I used to access the router by typing in http://192.168.1.1
, however now, I keep getting the following error message:
"The Connection Has Timed Out" "The server at 192.168.1.1 is taking too long to respond." and my phone who is through Vonage says, "Your network settings are incorrect and Vonage is not set-up to work with your network". If I put in the new address they gave me (http://192.167.3
.1) it takes to the set up for Westell Modem and not the Linksys Router. I have tried unplugging the router again, I held the reset button on the back of it for around 30 or 40 seconds and I still get the same message.
I am sorry if this all sounds quite confusing, but if anyone could possibly help me figure this out, I would really appreciate it.