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My web search


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3 replies to this topic

#1 LBM

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Posted 26 April 2010 - 04:29 PM

I posted here yesterday asking about removing My Web Search though add/remove programs and I be darned if I can find that post or the replies today, so I'm going to ask again. Sorry. When I try to remove it I get an error that says something like it is no longer available??? but yet it is still showing in my add/remove programs. Is it still there and if so how do I remove it? Again, sorry for having to ask twice.

Edited by Budapest, 26 April 2010 - 04:35 PM.
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#2 trollocks

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Posted 26 April 2010 - 04:53 PM

Malwarebytes should remove mywebsearch,

Please download Malwarebytes Anti-Malware (v1.45) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.


#3 quietman7

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Posted 27 April 2010 - 12:37 PM

MyWebSearch is one of many browser toolbar add-ons (to include MyWay, MySearch) created and distributed by Ask Jeeves. It is often bundled with "free software" such as wallpaper and screensavers offered by third party software vendors and part of the Fun Web Products suite of utilities (Smiley Central, Cursor Mania, FunBuddyIcons, FunWebProducts, MyFunCards, My Mail Stationary, My Mail Signature, PopSwatter, Popular Screensavers, Webfetti, My Way website portal, etc). The toolbar is also aggressively offered via annoying banner ads and pop ups advertised on third party web sites that target kids. For a more detailed overview, refer to the Ask Jeeves Software Review conducted by Sunbelt Software Research Center.

MyWebSearch and MyWay were pre-installed on new Dell computers starting in November 2004 as reported in The Pharmer In The Dell. Dell had a link to "What is the Dell MyWebSearch Home Page?" but it has since been redirected to The "Dell My Way" Home Page. Dell now uses the "Dell Search Assistant " where they address many of the same concerns previously addressed in the redirected link.

Although MyWebSearch is not technically spyware, the program uses tracking cookies and transmits information regarding search requests performed through the toolbar's search facility. Some anti-virus and anti-malware programs detect the toolbar as a non-viral threat (i.e. not-a-virus:AdTool.Win32.MyWebSearch) or Potentially Unwanted Program, while others (Spybot, MBAM, Ad-aware...) may detect or remove individual files files and registry entries. However, even after these security tools detect and remove files/registry entries, remnants may still be found from time to time during subsequent scans.

To remove MyWebSearch, please follow the instructions for How do I "uninstall" the My Web Search toolbar?.
To remove the Search Assistant, please follow Dell's Search Assistant removal instructions.

Alternatively, MyWay.com offers the My Web Search Bar Uninstaller for software installed on Dell and other vendor computer. Another alternative is MS-MVP Kelly Theriot's MyWaySearchAssistant Uninstaller.

If Add/Remove Programs is showing an entry but the program/folder has been removed, then its likely an orphaned entry. You can remove orphaned entries in the registry but a much safer and easier way to do this is to download and use a third party program like MyUninstaller or RevoUninstaller. After launching the program, right-click on the entry and choose the option to "Delete the selected entry".

To fix manually in the registry, refer to:CAUTION: This step involves making changes in the registry. Always back up your registry before making any changes. If you are not familiar with working in the registry, then you should NOT attempt to make any changes on your own. Improper changes to the registry could adversely affect your computer and render it inoperable. ERUNT is an excellent free tool that allows you to to take a snapshot (backup) of your registry before making changes and restore it when needed.
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#4 Pandy

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Posted 29 April 2010 - 09:17 AM

Hello LBM. I wanted to let you know that I have found the HijackThis Logfile you posted. I moved it and made a new topic for it of it's own. You can find it here http://www.bleepingcomputer.com/forums/ind...p;#entry1732039

Hello,

Now that you have a logfile posted you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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