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Windows could not complete the installation.


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#1 NeverbuyingHPagain

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Posted 26 April 2010 - 04:27 PM

My HP laptop has been giving me issues lately (not a surprise since it's been trouble from day 1). I decided today I couldn't deal with it anymore and I started a system recovery. Everything seemed to go off without any issues until it decided to start up again and now I get the error:

Windows could not complete the installation. To install windows on this computer, restart the installation".

I've restarted several times and even tried to start it in safe mode. Nothing is working. I can't get it to start up no matter what I do. I do NOT have any disks for it (if you needed to know that).

Can anyone help me with what I need to do from here please? Any help much appreciated. BTW, my technical skills are low so please, take it easy on me. :huh:

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#2 computerxpds

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Posted 26 April 2010 - 04:39 PM

what are your system specs mainly model of hp.
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#3 NeverbuyingHPagain

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Posted 26 April 2010 - 04:46 PM

It is a HP Pavilion DV4 with windows vista home premium.

Is that what you needed? (Told you I wasn't very tech savvy :huh: )


This is it: http://www.amazon.com/Pavilion-DV4-2161NR-...8419&sr=8-1

Edited by NeverbuyingHPagain, 26 April 2010 - 04:48 PM.


#4 computerxpds

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Posted 26 April 2010 - 04:51 PM

ok on start up try tapping F11 continuously until the system recovery starts up and follow the directions to finish the recovery. :huh: Also i just noticed your new so i would just like to say :huh: to Bleepingcomputer :huh:
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#5 NeverbuyingHPagain

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Posted 26 April 2010 - 04:59 PM

Thank you for the welcome. :huh: I really appreciate your help more than you know. :huh:

I did as you said an the recovery manager started over again like it did today when I first started this headache. Hopefully it will finish correctly this time. I will update after it's completed (took about an hour earlier).

Thanks again. :huh:

#6 computerxpds

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Posted 26 April 2010 - 05:03 PM

You are very welcome! :huh:

Make sure you post back with the result :huh:
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#7 NeverbuyingHPagain

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Posted 26 April 2010 - 05:42 PM

Ugh ok. Here's where I am. It reinstalled all over again and once it restarted, it give me the same error about not being able to install that I needed to restart the installation. So I clicked ok to restart the computer and hit the F11 like you said and it comes up that it's installing files and setting up windows then the whole computer just shuts off. (Its not overheating or anything, I've never had an issue with it just shutting down). I restart it and it just shuts down again.

I'm really at a loss. I'm beginning to think the best thing for this laptop is a sledge hammer. :huh:

#8 computerxpds

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Posted 26 April 2010 - 05:44 PM

That sounds like an overheating issue. let it sit for a few min. and then try it also try and elevate it to improve air flow.
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#9 NeverbuyingHPagain

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Posted 26 April 2010 - 06:41 PM

Ok I did that, it wasn't overheating. The power cord had come loose. :huh:

Now I'm getting a screen that it can't update and it's got errors all over it saying I need to start in safe mode and shut down drivers and all sorts of things. As much as I hate this computer, I really am ready to toss the towel (well actually a hammer) and be done with it. I'm not sure it's worth it anymore.

#10 computerxpds

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Posted 26 April 2010 - 06:50 PM

how old is it also do the updates and that will correct some of the driver issues, make sure to check the optional install section for driver updates and also make sure to install an anti virus such as Avast! :huh:

Also how old is it?

Edited by computerxpds, 26 April 2010 - 06:50 PM.

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#11 NeverbuyingHPagain

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Posted 26 April 2010 - 07:06 PM

I got it around a year ago. I can't get windows up to get online to update the drivers is the thing. I can't find windows at all.

When I turn it on an hit F11 it keeps going to the screen where you click to do a system restore. Well I've done that now 4 times and it still ends on the same thing, saying it can't install windows. I'm not sure if I missed something along the way I should be doing.

#12 computerxpds

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Posted 26 April 2010 - 07:15 PM

hmm Well it is a bad install i guess and the only way to solve that is to do a clean install but i can't remember how to get the discs any other member's have any suggestions?
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#13 cryptodan

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Posted 27 April 2010 - 02:15 PM

Id be testting your RAM at this point in time. http://www.memtest.org

#14 computerxpds

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Posted 27 April 2010 - 02:19 PM

Good thought Cryptodan.

Here is how to run a memtest:

***** A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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