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I have a virus, not sure what though


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5 replies to this topic

#1 Mommy2four

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Posted 26 April 2010 - 01:38 PM

I turned on my pc this morning and got security alerts popping up. I normally run AVG - and I honestly thought I had updated it, but perhaps I didn't. So now I am getting these pop ups stating I have no antivirus software and do I want to update or fix or whatever...I tried to update AVG, but it won't let me - I keep getting a message saying the file is corrupted. I have malwarebytes on my computer, tried to run that, and it says it is corrupted also. I tried to download something, and couldn't...Everything seems to be corrupted. I can't even open outlook express - it tells me there's something corrupted there. I did think to finally write down the last one is said was corrupted - it seems to be different every time it pops up, but the last one was wmpirvsg.exe that is corrupted...I am also getting a pop up from someplace that is called Antivirus soft that keeps poping up trying to scan my computer - and it or something else keeps bringing up IE - which I don't use anymore. Oh and I am getting another pop up I'm getting says something about BankerFox.A - it keeps popping up in a little box in the bottom right hand corner of my computer.

So, not sure exactly what I've got but would appreciate it if someone could take the time to help me get rid of it.

EDIT: Moved from XP forum to more appropriate Am I Infected forum ~ Hamluis.

Edited by hamluis, 26 April 2010 - 01:50 PM.


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#2 boopme

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Posted 26 April 2010 - 03:28 PM

Hello and welcome... Please do do all the steps.
Please follow our Removal Guide here Remove Antivirus Soft (Uninstall Guide)
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Mommy2four

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Posted 26 April 2010 - 04:07 PM

Hello and welcome... Please do do all the steps.
Please follow our Removal Guide here Remove Antivirus Soft (Uninstall Guide)
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.



In between the time I posted my question, and your reply I found the link for the removal guide. Just to be sure I am running a full scan of Malwarebytes. If it comes back clean, then I will consider it solved.

Thanks for your reply, and I have to say, I love this site!

#4 boopme

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Posted 26 April 2010 - 04:22 PM

Hi mommy LOL

Actually please post the scan logs as it determines if anoyher tool may need to be run. You may have had other infections along with AV soft.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Mommy2four

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Posted 26 April 2010 - 06:45 PM

Hi mommy LOL

Actually please post the scan logs as it determines if anoyher tool may need to be run. You may have had other infections along with AV soft.



Okay. here is the log from the complete scan that just finished.

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 4040

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

4/26/2010 3:57:33 PM
mbam-log-2010-04-26 (15-57-33).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 231776
Time elapsed: 57 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 26 April 2010 - 10:51 PM

Looks good here,if there are no further issues...
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and Disk Cleanup in Vista.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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