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Cannot run antivirus, IE, or install any new antivirus


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#1 cheetofingers

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Posted 26 April 2010 - 01:22 PM

Hi guys,

I'm new here, sorry this is my 1st post, i'm more of a lurker around these forums, anyway...

I have a problem, my computer started acting up yesterday, first of all I use google chrome by default, the first thing I noticed was when I started my computer up this morning, I had internet explorer on my task bar instead, I didn't make that change, also my computer was being abnormally slow. So I figured I'd try running McAfee, but it does not open up, I tried downloading other anti virus programs like spyware doctor, avg, and a free trial of norton, but it does not let me install any of those, they stop in the middle of installing and say that I have no internet connection, when in fact I do.

It does however let me run google chrome, but it doesn't let me go to many places, for example, when I go to www.gmail.com it shows a red slash accross the "https:" part of the web address and then the whole browser screen turns red and reads " invalid server certificate, a request failed because the server certificate was invalid" it does this for a handful of websites I've tried visiting. I guess I picked up a virus of some sort or something, I'm not sure where to go from here.

I have already tried starting my computer in safe mode, but it makes no difference, it does not let me run any type of virus scan. I don't know what to do from here.

Any help is much appreciated. Many thanks in advance! :thumbsup:

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#2 cheetofingers

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Posted 26 April 2010 - 01:25 PM

Also I forgot to mention, it will not do any windows updates either, it reads "windows update encountered an unknown error"

and I discovered that my firewall was disabled. :thumbsup:

#3 boopme

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Posted 26 April 2010 - 02:07 PM

Hello, I am moving this from Vista to the Am I Infected forum.

Let's try an MBAM scan after running these.

FixExe.reg

FixExe.reg
....click Run when the box opens


RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot your computer after running rkill as the malware programs will start again.


b]Next run MBAM (MalwareBytes):[/b]

Please download Malwarebytes Anti-Malware (v1.45) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#4 cheetofingers

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Posted 26 April 2010 - 05:27 PM

hi thanks for the quick reply, I tried all of these things you suggested, but it will not let me run malware bytes, it gives me an error message after it's done installing, it reads

" an error has ocurred. Please report this error code to our support team. MBAM_ERROR_LOAD_MD5 (-2146893799, 0) The keyset is not defined. "

Any other ideas? I tried renaming the .exe file but that did not work either. The program installed though, because there is a shortcut for it on my desktop but it will not run when I double click on it. Just like my McAfee. :thumbsup:

#5 cheetofingers

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Posted 26 April 2010 - 07:05 PM

While still trying to fix this issue, I also found out I cannot uninstall any programs from my control panel, help!

#6 boopme

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Posted 26 April 2010 - 11:02 PM

Hello, the malware is creating this havoc

Let's see if we can run SAS first then try MBAM again.

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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