Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Rootkit has disabled network devices

  • This topic is locked This topic is locked
2 replies to this topic

#1 kaegee


  • Members
  • 10 posts
  • Local time:02:15 AM

Posted 26 April 2010 - 11:50 AM


I run a Compal HEL81,with Windows XP Service Pack 2.

I had some malware recently, and used Adaware, Spybot S&D, Malwarebytes, Kaspersky Tool, and Combofix.
Various trojans and rootkits were detected, some were quarantined and removed, and some were unable to be fixed.
After running Combofix, I discovered that my network devices all showed an error "code 39" in the Device Manager.
I was unable to fix the the problem by replacing my Ndis.sys file from the Windows\ServicePackFiles folder.
All requested info is attached.

Thank you very much in advance,

**How do I attach the ark.txt and dds.txt files, where is the button?

DDS (Ver_10-03-17.01) - NTFSx86

Log removed as not allowed in this forum. ~ OB

Edited by Orange Blossom, 26 April 2010 - 08:53 PM.

BC AdBot (Login to Remove)


#2 kaegee

  • Topic Starter

  • Members
  • 10 posts
  • Local time:02:15 AM

Posted 26 April 2010 - 02:51 PM

Nevermind, slo pokes, I found the solution!!!!!!!!!! on this forum of course ;)

There is a missing registry key that must be created before replacing the NDIS.SYS file.

read about it here:


Thanks for your time though. I'm sure I'm still infected, so I'm not out of the woods yet, but from my 14 mind-bending hours of intense web searching with no mention of this fix (and more than a few mentions that a reinstall was the only option), I thought my network was lost. Thank god for this place!

p.s. - I still haven't figured out how to post an attachment. Really strange imo.

lot's of love,

#3 Orange Blossom

Orange Blossom

    OBleepin Investigator

  • Moderator
  • 37,111 posts
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:01:15 AM

Posted 26 April 2010 - 08:53 PM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/312880/rootkit-malware-hijacking-my-network/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users