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I can't find any keyloggers on my system


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#1 ShannonLC

ShannonLC

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Posted 26 April 2010 - 09:17 AM

On Saturday I did a full install of Windows 7 on my computer. I reinstalled my World of Warcraft account, then installed and updated AVAST, then Malwarebytes. I made sure everything was up to date. I also only use Firefox. After I was sure my security was updated and running properly I downloaded an add-on I have used for WOW for the last 2 years, I scanned the add-on before allowing to install and AVAST said it was clean. I was playing my game last night logged out and went to bed. I woke up this am and had an email from blizzard stating my "paid character transfer" had been complete. Knowing I did not perform this action I logged into my account to find I had been hacked. I ran malwarebytes and AVAST full scans. Avast found nothing and malwarebytes found 2 Trojans, a registry key (hkey/localmachine/software/microsoft/office) i think that is the key i know the last part of that is correct. The other was a temp file. I had malwarebytes remove those 2 infections listed as Trojans and restarted my computer. I ran malwarebytes again and it came back clean. I then logged into my account management for WOW and changed my password, logged into the game and after 10 minutes was disconnected. I then received an email stating my password had been changed again. SO even though my scanners came back clean the logger was still there. I have run the scanners, updated them and run them in safe mode and they find nothing, however it still has to be there cause it happened again. I need help finding them. I was a computer tech for 9 years but stopped working in that profession before windows Vista and 7 came out so I am not as familier with my system. PLEASE help

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#2 certifiedgeek

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Posted 26 April 2010 - 11:52 AM

Hi ShannonLC,

I'm sorry about your recent troubles. Just curious, was the Windows 7 copy that you used a new retail or OEM copy, or did you use a hacked copy from the internet? Just thought I would ask because some of the hacked Windows 7 copies are riddled with malware. Also did you do an upgrade or a fresh format and install of Windows 7?

Also you you could try this which is a great program at removing spyware/adware and key loggers.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.




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