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XP Pro SP3 reboot loop


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2 replies to this topic

#1 Dogspods

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Posted 26 April 2010 - 05:59 AM

After running a Java update my PC was infected with XP SECURITY ALERT, scanned hdd with A-Squared Free and quarantined infections found, restarted so I could run a Malwarebytes AntiMalware scan but pc rebooted at Windows XP screen. Tried booting to Safe Mode but pc just restarts after loading MUP.SYS - there is no BSOD.

PC is now stuck in the reboot loop - I "disabled auto-restart on system failure" and got BSOD with following error:

" *** STOP: 0X0000007E (0XC0000005, 0XB7BD5980, 0XB84C3528, 0XB84C3224)

*** SNAPMAN.SYS - Address B7BD5980 base at B7BBD000, DateStamp 45265dbe "


Pulled drive from PC, attached to laptop and ran MAM scan which found nothing. I'm not running McAfee either, so it's not that particular problem.

After several hours of Google searching I tried a repair install (files & settings on hdd are needed), installation deleted the std set of files and reinstalled new ones, saved the settings and rebooted to continue installation, BUT on restart XP returns to reboot loop!

Getting a little frantic now, I work freelance and need the PC up and running as soon as poss. I have a spare hdd but I don't really want to have to go through the pain and time of a clean install.

Before anyone suggests it, PC is backed up regularly with Acronis True Image 9, but when trying a Restore via Acronis Ulitmate BootCD I get "Archive is corrupt" error!!!!

PC is a Dell Dimension E521 running XP Pro (SP3) with a 400gb sata hdd

Any help will be welcome....

Edited by Pandy, 28 April 2010 - 08:09 AM.
MOved from Windows Xo to a more appropriate forum ~Pandy


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#2 JSntgRvr

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Posted 26 April 2010 - 06:56 PM

Hi, Dogspods smile.gif

welcome.gif

Lets give this a try. You will need a flash drive to move information from the sick computer to a working computer. It is the only way we can see the progress of our actions. Save these instructions in your flash drive as a text file (use notepad) so you can have access to these while in an external environment (PE).

Here is what you need to do.

Two programs to download

First

Download ISOBurner. Click Here for ISOBurner Instructions. Install the program, and follow the next set of steps.

Second
  • Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 276.7MB in size so it may take some time to download.
  • When downloaded double click and this will then open ISOBurner to burn the file to CD
  • Boot the Non working computer using the boot CD you just created.
  • In order to do so, the computer must be set to boot from the CD first
    Note : For information click here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to All
    • Change Standart Registry to All
    • Under the Custom Scan box paste this in

      /md5start
      eventlog.dll
      scecli.dll
      netlogon.dll
      cngaudit.dll
      sceclt.dll
      ntelogon.dll
      logevent.dll
      iaStor.sys
      nvstor.sys
      atapi.sys
      IdeChnDr.sys
      viasraid.sys
      AGP440.sys
      vaxscsi.sys
      nvatabus.sys
      viamraid.sys
      nvata.sys
      nvgts.sys
      iastorv.sys
      ViPrt.sys
      eNetHook.dll
      ahcix86.sys
      KR10N.sys
      nvstor32.sys
      ahcix86s.sys
      nvrd32.sys
      userinit.exe
      explorer.exe
      ntoskrnl.exe
      /md5stop
      %SYSTEMDRIVE%\*.*
      %systemroot%\*. /mp /s
      %systemroot%\System32\config\*.sav
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive.
  • Please post the contents of the C:\OTL.txt file in your reply.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
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#3 JSntgRvr

JSntgRvr

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Posted 15 May 2010 - 12:55 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.


No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
btn_donate_SM.gif





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