Long phonecall with my aging mother tonight. She got a computer about 3 weeks ago: used Dell Optiplex, Windows XP professional, Avast, Zonealarm, Firefox--which I configured and set up for her. At that time everything was working fine.
She says she has been on the computer every day and has been able to google and visit sites. She wanted me to help her access her email which she hadn't done since I was with her. I got the impression that she has been doing force quits instead of powering down.
We spent quite awhile trying different things. We were able connect to the internet, update Avast (which had a program update and we did a real restart). At some point she said the computer started beeping loudly and it never stopped for the rest of the time we were on the phone. I didn't hear the beeps and did not ask her to characterize them, but i could do that tomorrow.
We tried Mozilla which did not load. Then we tried Explorer. She was able to google g-mail and sign in, at which point she got a message saying she had to enable cookies. We went through several steps in internet options but the problem was not solved.
Meanwhile, Firefox had finally opened. Cookies were disabled in Firefox too. I have no idea how this happened. (After the call I read up on enabling cookies and can help her with this tomorrow.)
But what about the beeping? The computer is about 5 inches off the floor on some huge books. There is carpeting in the room. Not sure if it is overheating or not, but the computer was completely clean when I connected it and it has a good fan. She has no pets. I had used it for a few weeks before I gave it to her and it worked fine.
All ideas welcome.
Edited by Firetooth, 26 April 2010 - 12:48 PM.