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total vista rogue anti virus removed after windows recovery??!!!


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#1 Vay

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Posted 25 April 2010 - 09:03 PM

So i tried to remove digital protection with malwarebyte, while I also had total vista security rogue anti virus as well. The problem was that total vista messed up some of my legit files so i deleted them such as a win32 file. After mawarebyte scan, I deleted some files, but then when i restarted my computer, I got some window saying i lost some data or something like that and windows will attempt to restore last date that my computer worked. So i let my computer restore my computer settings to an earlier date and then when I log back in, total vista and digital protection was removed?

I don't know if they are removed just from a system recovery, so i need some advice. After the recovery, I tried the instructions on deleting total vista, but when I renamed process explorer to iexplorer.exe, it doesn't open up, because my computer recognized it as illegal instructions.

EDIT:

So far i am having no pop ups of the rogue anti virus software, but are they hiding??

Edited by Vay, 25 April 2010 - 09:12 PM.


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#2 certifiedgeek

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Posted 25 April 2010 - 11:20 PM

Hi Vay,

I would suspect that the malware is still there, but hasn't had a chance to run yet. Unfortunately, it will probably pop up some time in the near future. However, if you aren't currently having any symptoms, that makes it easier to do the common scans that will probably remove the rogue for you.

Start off by using TFC by Old Timer which will clean out any temp files that might be left over from the pre-restore infection.

Follow this guide here on how to remove Digital Protection.

Then:

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Please post both MBAM and SAS logs after the scans have completed for us to look at.

#3 Vay

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Posted 26 April 2010 - 06:19 AM

Malwarebyte Log

Malwarebytes' Anti-Malware 1.41
Database version: 2794
Windows 6.0.6002 Service Pack 2 (Safe Mode)

4/25/2010 9:18:18 PM
mbam-log-2010-04-25 (21-18-18).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 569869
Time elapsed: 1 hour(s), 38 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hsf87efjhdsf87f3jfsdi7fhsujfd (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\WINID (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Sierra\Empire Earth II\rld-ee2aoskg.exe (Malware.Packer) -> Quarantined and deleted successfully.
C:\Users\Wei\AppData\Local\Temp\taskmgr.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Users\Wei\AppData\Local\Temp\win32.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Users\Wei\AppData\Local\Temp\winlogon.exe (Trojan.Agent) -> Quarantined and deleted successfully.

SUPERAntispware Log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/26/2010 at 06:51 AM

Application Version : 4.35.1002

Core Rules Database Version : 4850
Trace Rules Database Version: 2662

Scan type : Complete Scan
Total Scan Time : 05:41:58

Memory items scanned : 270
Memory threats detected : 0
Registry items scanned : 6951
Registry threats detected : 0
File items scanned : 451447
File threats detected : 37

Adware.Tracking Cookie
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@fastclick[2].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@imrworldwide[2].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@rotator.adjuggler[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@adecn[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@ads.redorbit[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@invitemedia[2].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@collective-media[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@content.yieldmanager[3].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@yieldmanager[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@247realmedia[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@ads.pointroll[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@tacoda[2].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@crackle[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@atdmt[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@pointroll[2].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@at.atwola[2].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@zedo[2].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@content.yieldmanager[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@adbrite[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@www.windowsmedia[2].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@doubleclick[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@revsci[2].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@advertising[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@adcentriconline[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@apmebf[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@adtech[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@media6degrees[2].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\wei@ad.yieldmanager[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\Low\wei@atdmt[2].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\Low\wei@doubleclick[1].txt
C:\Users\Wei\AppData\Roaming\Microsoft\Windows\Cookies\Low\wei@msnportal.112.2o7[1].txt

Rogue.DigitalProtection
C:\Users\Wei\AppData\Local\TEMP\DIGITAL PROTECTION\dig.db
C:\Users\Wei\AppData\Local\TEMP\DIGITAL PROTECTION\splash.mp3
C:\Users\Wei\AppData\Local\TEMP\DIGITAL PROTECTION\virus.mp3
C:\Users\Wei\AppData\Local\TEMP\DIGITAL PROTECTION

Trojan.Agent/Gen-Frauder
C:\USERS\WEI\APPDATA\LOCAL\TEMP\TOPWESITJH

Rootkit.Agent/Gen-DiskFake
C:\WINDOWS\TEMP\CLK950.NLS

Edited by Vay, 26 April 2010 - 06:20 AM.


#4 certifiedgeek

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Posted 26 April 2010 - 11:03 AM

It looks like when you ran the MBAM scan, you were using an outdated version of the program so please follow these instructions to download the update and then post your scan logs.

Please download Malwarebytes Anti-Malware (v1.45) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

#5 Vay

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Posted 26 April 2010 - 12:26 PM

New Malwarebyte Log

Malwarebytes' Anti-Malware 1.45
www.malwarebytes.org

Database version: 4039

Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

4/26/2010 1:25:25 PM
mbam-log-2010-04-26 (13-25-25).txt

Scan type: Quick scan
Objects scanned: 115901
Time elapsed: 5 minute(s), 59 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Wei\AppData\Local\Temp\H8SRTe31f.tmp (Rootkit.TDSS.Gen) -> Quarantined and deleted successfully.
C:\Users\Wei\AppData\Local\Temp\TMP2074.tmp (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Users\Wei\AppData\Local\Temp\PRAGMA30d8.tmp (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Users\Wei\AppData\Local\Temp\000056bc (Rootkit.TDSS) -> Quarantined and deleted successfully.
C:\Users\Wei\AppData\Local\Temp\dhdhtrdhdrtr5y (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Users\Wei\Favorites\_favdata.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\ProgramData\sysReserve.ini (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\Wei\AppData\Local\Temp\jisfije9fjoiee.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.

#6 certifiedgeek

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Posted 26 April 2010 - 12:49 PM

It looks like you have/had a rootkit which can be very tricky to remove and can be used to steal personal information from your computer. I recommend that you follow the instructions here which will advise you to post some additional logs in another part of the forums.

Keep in mind, that it is tough to be sure you have removed all traces of these types of infections and you will need to decide if you would like to try and clean it or just do a clean install of windows. After you post the logs I mentioned in the above link, you will then be in contact with one of the malware experts who can guide you further in your decision and process.

Good luck and let me know if you have any questions.

#7 Vay

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Posted 26 April 2010 - 06:32 PM

It looks like you have/had a rootkit which can be very tricky to remove and can be used to steal personal information from your computer. I recommend that you follow the instructions here which will advise you to post some additional logs in another part of the forums.

Keep in mind, that it is tough to be sure you have removed all traces of these types of infections and you will need to decide if you would like to try and clean it or just do a clean install of windows. After you post the logs I mentioned in the above link, you will then be in contact with one of the malware experts who can guide you further in your decision and process.

Good luck and let me know if you have any questions.



I don't have a DVD for back up, can I just buy any DVD and use it to store?

Also, in the back up window, what is BackUP (L:)? It has 4 gigs, so can i use this one to back up my computer? How much memory do I need?
Is there no other way to get rid of rootkit? Am I backing up every file on my computer?! Plus what are the chances of me loosing all my files?
The screen shots of my options:
BACKUP? what is this?
Posted Image
My external Harddrive: (I can make more room on it)
Posted Image
Recovery Drive:
Posted Image

Also...

I encountered bluescreen crash while running Gmer...
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 4e
BCP1: 0000009A
BCP2: 000CD33E
BCP3: 00000006
BCP4: 00000002
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini042610-01.dmp
C:\Users\Wei\AppData\Local\Temp\WER-59514-0.sysdata.xml
C:\Users\Wei\AppData\Local\Temp\WER2CF8.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=501...mp;clcid=0x0409

Edited by Vay, 26 April 2010 - 07:30 PM.


#8 certifiedgeek

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Posted 26 April 2010 - 07:56 PM

It's hard to say what the Backup (L) is by looking at your screenshots, but any external drive, dvd or flash drive will work to back up your data. Don't use the recovery drive as that's there to help in case you decide to do a factory restore at a later point. I would try to use the external hard drive and only back up the files that are important to you such as pictures, documents, music, or videos. Don't worry about the programs as they can usually be resinstalled later. For now, just try to back up what's important to you on the external drive.

The chances of your losing your files at this point are probably slim since we have already done some cleaning, however there is no way to know for sure which is why it is recommended to have a backup just in case things get worse. Your rootkits can probably be removed by the experts but there is no way to be sure until you post your logs and let them look them over.

Follow the instructions in the post I gave you that instruct you to make a new post in the link provided in the bottom of the instructions. Follow steps 6-9 on the page and then wait for someone to respond to your post. Please be patient as the malware experts are extremely busy.

Once you post the DDS and GMER logs in the new post, don't make any changes since that could make it more difficult for them to help you.

Edited by certifiedgeek, 26 April 2010 - 08:00 PM.





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