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Trouble removing multiple viruses


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#1 RaynAlb

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Posted 25 April 2010 - 07:37 PM

Hi,

For several days I have worked on trying to remove multiple viruses from my wife's computer, running XP. She was using AVG, but as I have now learned, that and AdAware is nowhere near sufficent. So she might have already had some viruses, but I first noticed it when she was hit by the Windows Security Center virus. AVG failed to remove it. MalwareBytes removed it, but it kept finding a way to reinfect, so I would continue to use MalwareBytes to remove it. I think it was HitmanPro that finally stopped the reinfection, but then I discovered she had the Google redirect virus for Internet Explorer. I tried several suggestions in various forums I read, including Trojan Remover, UnhackMe, the GoRedFix.exe specially for it, but nothing worked, although there were other problems these tools fixed. I finally read about ComboFix. I read the directions and warnings, and since I'm a professional programmed, felt confident to try it after making sure files were backed up. It solved the Google redirect virus, and the computer also seemed to run faster. The main culprit seemed to be an infected cdrom.sys file. I thought I was finally homefree, but I am still experiencing problems. I created a system restore point after ComboFix finished, and now AVG ResidentShield will periodically report a virus for:

C:\System Volume Information\_restore<guid>.sys Virus identified Win32/Patched.DO

Each time ResidentShield pops up, there are additional occurrences of the same location, with the same guid each time.

The other problem my wife is noticing is that when she uses IE, it will close on her intermittently, usually when she's clicking on a link in her favorites.

Any suggestions? I can post the ComboFix log made 2 days ago if you would like. A couple things I have noticed when viewing Task Manager
1) There is a file called 4h206.com that sometimes run. It exists in the Windows\Fonts and \Prefetch directories.
2) There is a file called 1hL86Prm.exe that sometimes runs.

Thanks!
Ray Daugherty

EDIT: Moved from XP forum to Am I Infected ~ Hamluis.

Edited by hamluis, 25 April 2010 - 07:53 PM.


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#2 boopme

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Posted 25 April 2010 - 09:35 PM

Hello as you have already run ComboFix that changes our approach.
Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Include the ComboFix log you have.
Let me know if that went well.
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#3 RaynAlb

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Posted 27 April 2010 - 09:04 AM

Thanks! I did as requested, and posted the results to a new topic here

#4 boopme

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Posted 27 April 2010 - 10:02 AM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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