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BSOD on Vista - Please Help!


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5 replies to this topic

#1 vepoppins

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Posted 25 April 2010 - 05:51 PM

Hey, everyone!

So there I was, minding my own business on Facebook, when the BSOD popped up. I haven't downloaded anything recently, been anywhere shady, or changed any major settings. I tried to restart it in regular mode, but got the BSOD again. Under a friend's instructions, I used MalwareBytes to isolate about 18 infected files, and then promptly deleted those. I usually use Symantic Anti-Virus, but I think the program was outdated and let something slip by. I've downloaded a new version, which uses Windows Installer to install, and which, of course, I can't access in Safe Mode, which is the only mode that will let me operate without the BSOD popping up.

If anyone has any ideas, I'd really appreciate the help. It's finals week at college, and I desperately need my computer to finish typing up my creative writing portfolio. I'm one of those girls who knows nothing whatsoever about computer repair - so, any thoughts?



EDIT: Don't know if this'll help, but the STOP info is: 0x0000007E (0xC0000005, 0xB35B2976, 0x8C957A20, 0x8C95771C)

Edited by vepoppins, 25 April 2010 - 07:02 PM.


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#2 Elise

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Posted 26 April 2010 - 07:36 AM

Hello vepoppins,

OK this file is big Print these instruction out so that you know what you are doing

Two programs to download

First

ISOBurner this will allow you to burn OTLPE ISO to a cd and make it bootable. Just install the program, from there on in it is fairly automatic. Instructions

Second
  • Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 292Mb in size so it may take some time to download.
  • When downloaded double click and this will then open ISOBurner to burn the file to CD
  • Reboot your system using the boot CD you just created.

    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to Use Safelist
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Please post the contents of the OTL.txt file in your reply.

regards, Elise


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#3 vepoppins

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Posted 26 April 2010 - 08:25 AM

Hello, elise025!

First off - thank you so much for the help!

Secondly, though (and confession time) - I wasn't sure how bleepingcomputer worked, so I kept fiddling with the computer on my own and after a complete reboot now have it running again. The way you've posted undoubtedly sounds like the smarter way, but I was impatient, and it's pretty well set in stone now. poster_oops.gif I know now; it won't happen again.

I'm really sorry about the confusion - again, thank you so much for your willingness to help and your clear instructions!

#4 Elise

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Posted 26 April 2010 - 10:02 AM

Glad to hear you got it running again smile.gif

Please let me know if you need any more help or if I can close this one.

regards, Elise


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#5 vepoppins

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Posted 26 April 2010 - 12:26 PM

I think we can safely consider this case closed. thumbup.gif Thank you again!!!

#6 Elise

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Posted 26 April 2010 - 12:41 PM

You are welcome smile.gif

This topic is now closed. If you need it reopened, please send me a PM.

Everyone else, start a new topic.

regards, Elise


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