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Antivirus soft


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22 replies to this topic

#1 weskid

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Posted 25 April 2010 - 04:46 PM

I am having an issue with my laptop. I am using my desktop to access this forum. I've heard this is the place to go for help. I am getting almost constant Antivirus Soft pop ups on my laptop. It is also blocking access to the web, and my Norton doesnt seem to be able to stop it.

Can anyone help me clean my computer?

Thanks in advance, Weston

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#2 hamluis

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Posted 25 April 2010 - 05:17 PM

Have you seen BC Removal Guide, Antivirus Soft?

I will move your post to a more appropriate forum.

Louis

#3 certifiedgeek

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Posted 25 April 2010 - 08:25 PM

Hi weskid,

Did you have a chance to try the removal guide that hamluis mentioned?

#4 weskid

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Posted 25 April 2010 - 09:14 PM

I tryed it in safe mode and it seemed to work, then i restarated and the same popup came up so i tryed it again and the scan said o threats found but it still pops up. Any ideas?

#5 certifiedgeek

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Posted 25 April 2010 - 09:37 PM

OK, so it seems you've made a bit of progress and need to do a few more scans. Are you at least able to go online now with the laptop? Did you follow the instructions in the previous removal guide about changing the internet options in Internet Explorer? If so then try the following:

Download TFC by Old Timer and then run that which will clean out some junk and temp files. Make sure you save any open files as TFC might require a reboot. In fact, it's a good idea to restart after using TFC even if it doesn't mention it.

Then, I would recommend you running MBAM in normal mode doing a complete scan. This will take a while so be patient while it scans and then post the log.

Second, I think it would be good to run SUPERAntispyware
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

#6 weskid

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Posted 25 April 2010 - 10:04 PM

I went into internet optoins and changed the lan settings and the internet worked for one page then it blocked it again. I downloaded tfc on the desktop and saved it on a flash but, when i try to run it a pop comes up and it closes. I also tryed to run the rkill and explorer but that wont work either. Any ideas?

#7 weskid

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Posted 25 April 2010 - 10:05 PM

ok rkill finally worked and it said it killed two files.

#8 certifiedgeek

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Posted 25 April 2010 - 10:14 PM

Great!!! Immediately following a successful rkill, try following the instructions in the guide using MBAM.

If you continue to have problems in normal mode, then you can also process in safe mode again running both MBAM and SAS. Also TFC and another temp file cleaner, ATF could be used in safe mode too.

Keep in mind that if you reboot before running MBAM in normal mode after you ran rkill, you will then have to use rkill again since it just kills the process and doesn't actually remove the malware.

By the way, could you please try to post the MBAM and SAS logs?

Edited by certifiedgeek, 25 April 2010 - 10:15 PM.


#9 weskid

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Posted 25 April 2010 - 10:25 PM

Here is the log from the rkill. right now i am restarting in safe mode so i can run superantispyware.

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as tkidder on 04/25/2010 at 21:04:31.


Processes terminated by Rkill or while it was running:


C:\Documents and Settings\tkidder\Local Settings\Application Data\asam.exe
C:\Documents and Settings\tkidder\Local Settings\Application Data\wxmfnitnk\xvvisnetssd.exe


Rkill completed on 04/25/2010 at 21:04:35.

#10 certifiedgeek

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Posted 25 April 2010 - 10:55 PM

Right after you ran rkill, did you try a scan with MBAM in normal mode like the guide mentioned?

#11 weskid

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Posted 25 April 2010 - 10:55 PM

Im runnig the superantispyware right now it scaned for 25 minutes and is still scannig. so far it say it has 9 threats detected.

#12 weskid

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Posted 25 April 2010 - 10:56 PM

i didnt see your reply until after i typed mine. Yeah i ran it and it said 0 files found. ??

#13 certifiedgeek

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Posted 25 April 2010 - 11:04 PM

Ok cool! Please post the MBAM and SAS log after it's done for us to take a look at. Doing good so far! :thumbsup:

Edited by certifiedgeek, 25 April 2010 - 11:05 PM.


#14 weskid

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Posted 26 April 2010 - 12:01 AM

Ok, so it finished scanning and i re-booted the computer. I had to run rkill again. Then i got the report from sas. Ill post both below. Thanks for all of your help. I will be checking in for another hour or so and then in the morning. I'm just glad this happened after i was finished with my finals. Thanks again.

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as tkidder on 04/25/2010 at 22:54:42.


Processes terminated by Rkill or while it was running:


C:\Documents and Settings\tkidder\Local Settings\Application Data\wxmfnitnk\xvvisnetssd.exe
C:\Documents and Settings\tkidder\Local Settings\Application Data\asam.exe


Rkill completed on 04/25/2010 at 22:54:45.



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/25/2010 at 10:48 PM

Application Version : 4.35.1002

Core Rules Database Version : 4744
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 01:20:07

Memory items scanned : 240
Memory threats detected : 0
Registry items scanned : 12961
Registry threats detected : 1
File items scanned : 19826
File threats detected : 8

Adware.Tracking Cookie
C:\Documents and Settings\tkidder\Cookies\tkidder@atdmt[1].txt
C:\Documents and Settings\tkidder\Cookies\tkidder@msnportal.112.2o7[1].txt
C:\Documents and Settings\tkidder\Cookies\tkidder@moregoodfoundation.112.2o7[1].txt
C:\Documents and Settings\tkidder\Cookies\tkidder@specificclick[2].txt
C:\Documents and Settings\tkidder\Cookies\tkidder@imrworldwide[2].txt
C:\Documents and Settings\tkidder\Cookies\tkidder@questionmarket[2].txt
C:\Documents and Settings\tkidder\Cookies\tkidder@mediaplex[2].txt
C:\Documents and Settings\tkidder\Cookies\tkidder@apmebf[1].txt

Rogue.AntivirusSoft
HKU\S-1-5-21-1757981266-854245398-725345543-1003\Software\avsoft

#15 certifiedgeek

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Posted 26 April 2010 - 12:09 AM

Ok, now follow this guide for getting Malwarebytes to run in normal mode which is what we want. You will probably have to run rkill a few time in order for it to actually kill the processes. This should then allow you to run Malwarebytes.

Please download Malwarebytes Anti-Malware (v1.45) and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.




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