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Help! Win32: walivun Can no one fix?


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#1 gpotts1636

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Posted 25 April 2010 - 10:40 AM

Win32: walivun How do you get rid of this one!
Did an avast scan after learning of the program, and came up with a number of infected items. The avast software was able to get rid of most except for three (walivun in two spots):

win32: walivun
win32: walivun
win32: trojan-gen

I can't believe leaving these there because avast can't deal with them is the right answer. Is there a way to rid my computer of these buggers. As I understand from googling these they will turn nasty at some point. Thanks

The following is the dds log with the attach file zipped and attached:


DDS (Ver_10-03-17.01) - NTFSx86
Run by HP_Administrator at 10:05:45.68 on Sun 04/25/2010
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1015.148 [GMT -5:00]

AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
AV: avast! Antivirus *On-access scanning disabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:WINDOWSsystem32svchost -k DcomLaunch
svchost.exe
C:WINDOWSSystem32svchost.exe -k netsvcs
svchost.exe
svchost.exe
c:Program FilesCommon FilesSymantec SharedccProxy.exe
c:Program FilesCommon FilesSymantec SharedccSetMgr.exe
c:Program FilesNorton Internet SecurityNorton AntiVirusnavapsvc.exe
c:Program FilesCommon FilesSymantec SharedccEvtMgr.exe
C:WINDOWSExplorer.EXE
C:WINDOWSsystem32spoolsv.exe
C:WINDOWSeHomeehRecvr.exe
C:WINDOWSeHomeehSched.exe
c:Program FilesCommon FilesLightScribeLSSrvc.exe
C:Program FilesCommon FilesMicrosoft SharedVS7DEBUGMDM.EXE
c:Program FilesCommon FilesSymantec SharedSecurity CenterSymWSC.exe
C:WINDOWSsystem32dllhost.exe
C:WINDOWSehomeehtray.exe
C:Program FilesJavaj2re1.4.2_03binjusched.exe
C:windowssystemhpsysdrv.exe
C:Program FilesJavaj2re1.4.2_03binjucheck.exe
C:WINDOWSAGRSMMSG.exe
C:WINDOWSsystem32hphmon06.exe
C:WINDOWSeHomeehmsas.exe
C:HPKBDKBD.EXE
C:Program FilesiTunesiTunesHelper.exe
C:Program FilesCommon FilesSymantec SharedccApp.exe
C:WINDOWSSOUNDMAN.EXE
C:WINDOWSALCWZRD.EXE
C:WINDOWSALCMTR.EXE
C:hpdrivershplsbwatcherlsburnwatcher.exe
C:Program FilesiPodbiniPodService.exe
C:WINDOWSsystem32ctfmon.exe
C:Program FilesWindows LiveMessengermsnmsgr.exe
C:Program FilesHPDigital Imagingbinhpqtra08.exe
C:Program FilesUpdates from HP309731ProgramUpdates from HP.exe
c:Program FilesCommon FilesSymantec SharedSNDSrvc.exe
C:WINDOWSsystem32wuauclt.exe
C:Program FilesInterMuteSpySubtractSpySub.exe
C:WINDOWSsystem32sol.exe
C:Program FilesAlwil SoftwareAvast5AvastSvc.exe
C:Program FilesAlwil SoftwareAvast5avastUI.exe
C:Program FilesInternet Exploreriexplore.exe
C:Program FilesInternet Exploreriexplore.exe
C:Documents and SettingsHP_Administrator.YOUR-55E5F9E3D2Desktopdds.scr

============== Pseudo HJT Report ===============

uSearch Page = hxxp://search.live.com
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
uSearch Bar = hxxp://search.live.com/sphome.aspx
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
mSearchAssistant = hxxp://search.live.com/sphome.aspx
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:program filesadobeacrobat 6.0readeractivexAcroIEHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:program filescommon filesmicrosoft sharedwindows liveWindowsLiveLogin.dll
BHO: CNavExtBho Class: {bdf3e430-b101-42ad-a544-fadc6b084872} - c:program filesnorton internet securitynorton antivirusNavShExt.dll
TB: HP view: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:program fileshpdigital imagingbinHPDTLK02.dll
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:program filesnorton internet securitynorton antivirusNavShExt.dll
uRun: [ctfmon.exe] c:windowssystem32ctfmon.exe
uRun: [msnmsgr] "c:program fileswindows livemessengermsnmsgr.exe" /background
mRun: [ehTray] c:windowsehomeehtray.exe
mRun: [SunJavaUpdateSched] c:program filesjavaj2re1.4.2_03binjusched.exe
mRun: [hpsysdrv] c:windowssystemhpsysdrv.exe
mRun: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
mRun: [HotKeysCmds] c:windowssystem32hkcmd.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [HPHUPD06] c:program fileshp{aac4fc36-8f89-4587-8dd3-ebc57c83374d}hphupd06.exe
mRun: [HPHmon06] c:windowssystem32hphmon06.exe
mRun: [KBD] c:hpkbdKBD.EXE
mRun: [TkBellExe] "c:program filescommon filesrealupdate_obrealsched.exe" -osboot
mRun: [iTunesHelper] c:program filesitunesiTunesHelper.exe
mRun: [Recguard] c:windowssminstRECGUARD.EXE
mRun: [ccApp] "c:program filescommon filessymantec sharedccApp.exe"
mRun: [IS CfgWiz] c:program filesnorton internet securitycfgwiz.exe /GUID {257BBC47-1B26-432e-9F84-188603799DD3} /MODE CfgWiz /CMDLINE "REBOOT"
mRun: [URLLSTCK.exe] c:program filesnorton internet securityUrlLstCk.exe
mRun: [SSC_UserPrompt] c:program filescommon filessymantec sharedsecurity centerUsrPrmpt.exe
mRun: [PS2] c:windowssystem32ps2.exe
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [AlcWzrd] ALCWZRD.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [LSBWatcher] c:hpdrivershplsbwatcherlsburnwatcher.exe
mRun: [Reminder] "c:windowscreatorRemind_XP.exe"
mRun: [avast5] c:progra~1alwils~1avast5avastUI.exe /nogui
StartupFolder: c:docume~1alluse~1startm~1programsstartupadober~1.lnk - c:program filesadobeacrobat 7.0readerreader_sl.exe
StartupFolder: c:docume~1alluse~1startm~1programsstartuphpdigi~1.lnk - c:program fileshpdigital imagingbinhpqtra08.exe
StartupFolder: c:docume~1alluse~1startm~1programsstartupspysub~1.lnk - c:program filesintermutespysubtractsslaunch.exe
StartupFolder: c:docume~1alluse~1startm~1programsstartupupdate~1.lnk - c:program filesupdates from hp309731programUpdates from HP.exe
IE: E&xport to Microsoft Excel - c:progra~1mi1933~1office11EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:program filesmessengermsmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:progra~1mi1933~1office11REFIEBAR.DLL
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1268577942156
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1268577924718
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Notify: igfxcui - igfxsrvc.dll
SEH: {FA010552-4A27-4cb1-A1BB-3E2D697F1639} - No File

============= SERVICES / DRIVERS ===============

R1 aswSP;aswSP;c:windowssystem32driversaswSP.sys [2010-4-23 162768]
R2 aswFsBlk;aswFsBlk;c:windowssystem32driversaswFsBlk.sys [2010-4-23 19024]
R2 avast! Antivirus;avast! Antivirus;c:program filesalwil softwareavast5AvastSvc.exe [2010-4-23 40384]
R2 ccEvtMgr;Symantec Event Manager;c:program filescommon filessymantec sharedccEvtMgr.exe [2004-8-27 197752]
R2 ccProxy;Symantec Network Proxy;c:program filescommon filessymantec sharedccProxy.exe [2004-8-27 234616]
R2 ccSetMgr;Symantec Settings Manager;c:program filescommon filessymantec sharedccSetMgr.exe [2004-8-27 164984]
R2 navapsvc;Norton AntiVirus Auto-Protect Service;c:program filesnorton internet securitynorton antivirusnavapsvc.exe [2004-8-30 176768]
R2 SAVRTPEL;SAVRTPEL;c:program filesnorton internet securitynorton antivirusSavrtpel.sys [2004-7-23 49808]
R3 avast! Mail Scanner;avast! Mail Scanner;c:program filesalwil softwareavast5AvastSvc.exe [2010-4-23 40384]
R3 avast! Web Scanner;avast! Web Scanner;c:program filesalwil softwareavast5AvastSvc.exe [2010-4-23 40384]
R3 NAVENG;NAVENG;c:progra~1common~1symant~1virusd~120041117.006NAVENG.Sys [2005-3-15 72712]
R3 NAVEX15;NAVEX15;c:progra~1common~1symant~1virusd~120041117.006NavEx15.Sys [2005-3-15 629544]
R3 SAVRT;SAVRT;c:program filesnorton internet securitynorton antivirussavrt.sys [2004-7-23 335504]
S3 ccPwdSvc;Symantec Password Validation;c:program filescommon filessymantec sharedccPwdSvc.exe [2004-8-27 78968]
S3 SAVScan;SAVScan;c:program filesnorton internet securitynorton antivirusSAVScan.exe [2004-7-23 197864]

=============== Created Last 30 ================

2010-04-24 02:39:24 0 d-----w- c:docume~1alluse~1applic~1Alwil Software
2010-04-21 02:45:05 0 d-----w- c:docume~1alluse~1applic~1LiveSubscribe
2010-04-18 21:14:12 0 d-----w- c:program filesGodsWar Online
2010-04-01 04:55:34 0 d-----w- c:docume~1hp_adm~1.youapplic~1NLOP
2010-04-01 04:55:33 0 d-----w- c:program filesNLOP

==================== Find3M ====================

2010-03-29 02:18:15 41 ----a-w- c:documents and settingshp_administrator.your-55e5f9e3d2jagex_runescape_preferences.dat
2010-03-14 04:52:04 69 ----a-w- c:documents and settingshp_administrator.your-55e5f9e3d2jagex_runescape_preferences2.dat
2005-05-18 22:52:08 251 ----a-w- c:program fileswt3d.ini
2009-09-12 21:33:15 16384 --sha-w- c:windowstempcookiesindex.dat
2009-09-12 21:33:15 16384 --sha-w- c:windowstemphistoryhistory.ie5index.dat
2009-09-12 21:33:15 32768 --sha-w- c:windowstemptemporary internet filescontent.ie5index.dat

============= FINISH: 10:06:10.65 ===============

So it can't be fixed?

Attached Files


Edited by Budapest, 28 April 2010 - 06:18 PM.
Posts merged ~BP


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#2 schrauber

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Posted 30 April 2010 - 11:12 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

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Posted 03 May 2010 - 10:48 PM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

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If I have helped you then please consider donating to continue the fight against malware Posted Image

#4 schrauber

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Posted 04 May 2010 - 10:44 PM

Reopened by user request.
regards,
schrauber

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#5 gpotts1636

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Posted 04 May 2010 - 11:06 PM

Thanks for reopening. Right after posting my last msg was able to get computer open in Safe Mode. I now have it open and running with network.

I had posted the results from the DDS scan in my first message. Though that is now almost two weeks old. Do you want me to run it again?

One other thing that is going on is that I get a pop-up to buy Trend Micro anti-virus software everytime I open my IE.

Thanks so much for your help!!!

Here is the result of the GMER which was run 4 days ago:

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-05-01 01:52:21
Windows 5.1.2600 Service Pack 2
Running: k3d36wdd.exe; Driver: C:\DOCUME~1\HP_ADM~1.YOU\LOCALS~1\Temp\kwwyypod.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwClose [0xA8FABC08]
SSDT 86386BF8 ZwConnectPort
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateKey [0xA8FABAC4]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDeleteKey [0xA8FAC078]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDeleteValueKey [0xA8FABFA2]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDuplicateObject [0xA8FAB69A]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenKey [0xA8FABB9E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenProcess [0xA8FAB5DA]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenThread [0xA8FAB63E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwQueryValueKey [0xA8FABCBE]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwRenameKey [0xA8FAC146]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwRestoreKey [0xA8FABC7E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwSetValueKey [0xA8FABDFE]

Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateProcessEx [0xA8FB850A]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateSection [0xA8FB832E]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwLoadDriver [0xA8FB8468]
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) NtCreateSection
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ObInsertObject
Code \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ObMakeTemporaryObject

---- Kernel code sections - GMER 1.0.15 ----

PAGE ntkrnlpa.exe!ZwLoadDriver 80582DFE 7 Bytes JMP A8FB846C \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntkrnlpa.exe!NtCreateSection 805A9DEE 7 Bytes JMP A8FB8332 \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntkrnlpa.exe!ObMakeTemporaryObject 805BAEDA 5 Bytes JMP A8FB44AA \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntkrnlpa.exe!ObInsertObject 805C1810 5 Bytes JMP A8FB597E \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)
PAGE ntkrnlpa.exe!ZwCreateProcessEx 805CF966 7 Bytes JMP A8FB850E \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software)

---- Devices - GMER 1.0.15 ----

Device \FileSystem\Ntfs \Ntfs aswSP.SYS (avast! self protection module/ALWIL Software)

AttachedDevice \FileSystem\Ntfs \Ntfs SYMEVENT.SYS (Symantec Event Library/Symantec Corporation)

Device \FileSystem\Fastfat \FatCdrom aswSP.SYS (avast! self protection module/ALWIL Software)

AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Ip aswRdr.SYS (avast! TDI RDR Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Ip aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp aswRdr.SYS (avast! TDI RDR Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Tcp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp aswRdr.SYS (avast! TDI RDR Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Udp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\RawIp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)

Device \FileSystem\Fastfat \Fat aswSP.SYS (avast! self protection module/ALWIL Software)

AttachedDevice \FileSystem\Fastfat \Fat SYMEVENT.SYS (Symantec Event Library/Symantec Corporation)
AttachedDevice \FileSystem\Fastfat \Fat fltMgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----


#6 gpotts1636

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Posted 04 May 2010 - 11:09 PM

One thing I just noticed is the number of avast listings in the GMER log...I thought I had turned it off. Are those there because it was not off? Want me to run again? Thanks....

#7 schrauber

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Posted 06 May 2010 - 12:58 PM

Hello, gpotts1636
Welcome to the Bleeping Computer Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

If you do not make a reply in 5 days, we will have to close your topic.

You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.

Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  • Please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just post back here so that we know you're still here.
  • Please set your system to show all files.
    Click Start, open My Computer, select the Tools menu and click Folder Options.
    Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
    Uncheck: Hide file extensions for known file types
    Uncheck the Hide protected operating system files (recommended) option.
    Click Yes to confirm.




Please go here and have a look how you can disable your security software.

Download Combofix from any of the links below but rename it to before saving it to your desktop.

Link 1
Link 2



--------------------------------------------------------------------

Double click on the renamed Combofix.exe & follow the prompts.
    When finished, it will produce a report for you.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper


If you need help, see this link:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
regards,
schrauber

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#8 gpotts1636

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Posted 08 May 2010 - 12:48 AM

Thanks Schrauber, will do. I appreciate the help.

#9 schrauber

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Posted 08 May 2010 - 07:34 AM

Ok smile.gif
regards,
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#10 gpotts1636

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Posted 08 May 2010 - 01:25 PM

Having trouble turning off Norton Internet security. Did not realize it was actually on my machine and running but when started Combo, cam back with message to disable. Reviewed your link to AV disabling but I do not have an icon in my tray. Clicked on shortcut to see if I could open and disable but when I do that it comes back with error message:

________________________________________________________________
Symantec Integrator
________________________________________________________________

Symantec Integrator has encountered a problem and needs to close. We are
sorry for the inconvenience

________________________________________________________________


Should I go ahead and continue with the ComboFix run?

#11 gpotts1636

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Posted 08 May 2010 - 01:30 PM

When I pull up task manager and look at processes running I do not see anything from Norton. I do see an avst process, though I did diable avast and it shows a red X ove the logo in the tray. The avast process is: AvastUI.exe - - Administrator - - 3,724 K

I am in safe mode and avast was not in my tray until I opened the rpogram and disabled it.

I appreciate your help.

#12 schrauber

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Posted 08 May 2010 - 11:28 PM

Go ahead and run the tool smile.gif
regards,
schrauber

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#13 gpotts1636

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Posted 10 May 2010 - 03:36 PM

I ran the combo fix and the log is as follows...also attached as text file. Thanks for your help.

ComboFix 10-05-10.01 - Administrator 05/10/2010 13:59:50.1.2 - x86 NETWORK
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1015.707 [GMT -5:00]
Running from: c:\schrauber\ComboFix.exe
Command switches used :: ComboFix
AV: avast! Antivirus *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\LocalService\Application Data\twain_32
c:\documents and settings\LocalService\Application Data\twain_32\user.ds
c:\windows\system32\igfxrara.lrc
c:\windows\system32\igfxrarb.lrc
c:\windows\system32\igfxrchs.lrc
c:\windows\system32\igfxrcht.lrc
c:\windows\system32\igfxrcsy.lrc
c:\windows\system32\igfxrdan.lrc
c:\windows\system32\igfxrdeu.lrc
c:\windows\system32\igfxrell.lrc
c:\windows\system32\igfxreng.lrc
c:\windows\system32\igfxrenu.lrc
c:\windows\system32\igfxresp.lrc
c:\windows\system32\igfxrfin.lrc
c:\windows\system32\igfxrfra.lrc
c:\windows\system32\igfxrfrc.lrc
c:\windows\system32\igfxrheb.lrc
c:\windows\system32\igfxrhun.lrc
c:\windows\system32\igfxrita.lrc
c:\windows\system32\igfxrjpn.lrc
c:\windows\system32\igfxrkor.lrc
c:\windows\system32\igfxrnld.lrc
c:\windows\system32\igfxrnor.lrc
c:\windows\system32\igfxrplk.lrc
c:\windows\system32\igfxrptb.lrc
c:\windows\system32\igfxrptg.lrc
c:\windows\system32\igfxrrus.lrc
c:\windows\system32\igfxrsve.lrc
c:\windows\system32\igfxrtha.lrc
c:\windows\system32\igfxrtrk.lrc
c:\windows\wiaserviv.log
C:\xcrashdump.dat
D:\Autorun.inf

.
((((((((((((((((((((((((( Files Created from 2010-04-10 to 2010-05-10 )))))))))))))))))))))))))))))))
.

2010-05-10 18:55 . 2010-05-10 18:55 -------- d-----w- C:\Schrauber
2010-05-08 19:41 . 2010-05-08 19:41 -------- d-s---w- c:\documents and settings\Administrator\UserData
2010-05-01 06:47 . 2010-05-01 06:52 -------- d-----w- c:\documents and settings\Help
2010-04-25 15:07 . 2010-04-25 15:28 -------- d-----w- c:\documents and settings\All Users\Bleeping Computer
2010-04-24 02:39 . 2010-04-14 16:31 19024 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2010-04-24 02:39 . 2010-04-14 16:35 162768 ----a-w- c:\windows\system32\drivers\aswSP.sys
2010-04-24 02:39 . 2010-04-14 16:31 23376 ----a-w- c:\windows\system32\drivers\aswRdr.sys
2010-04-24 02:39 . 2010-04-14 16:35 46672 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2010-04-24 02:39 . 2010-04-14 16:31 100432 ----a-w- c:\windows\system32\drivers\aswmon2.sys
2010-04-24 02:39 . 2010-04-14 16:31 94800 ----a-w- c:\windows\system32\drivers\aswmon.sys
2010-04-24 02:39 . 2010-04-14 16:30 28880 ----a-w- c:\windows\system32\drivers\aavmker4.sys
2010-04-24 02:39 . 2010-04-14 16:47 38848 ----a-w- c:\windows\system32\avastSS.scr
2010-04-24 02:39 . 2010-04-14 16:47 153184 ----a-w- c:\windows\system32\aswBoot.exe
2010-04-24 02:39 . 2010-04-24 02:39 -------- d-----w- c:\program files\Alwil Software
2010-04-24 02:39 . 2010-04-24 02:39 -------- d-----w- c:\documents and settings\All Users\Application Data\Alwil Software
2010-04-21 02:45 . 2010-04-21 02:45 -------- d-----w- c:\documents and settings\All Users\Application Data\LiveSubscribe
2010-04-18 21:14 . 2010-04-18 21:17 -------- d-----w- c:\program files\GodsWar Online

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-05-08 18:20 . 2005-03-16 02:37 -------- d-----w- c:\program files\Common Files\Symantec Shared
2010-04-01 04:55 . 2010-04-01 04:55 -------- d-----w- c:\program files\NLOP
2010-03-29 02:18 . 2010-02-13 18:17 41 ----a-w- c:\documents and settings\HP_Administrator.YOUR-55E5F9E3D2\jagex_runescape_preferences.dat
2010-03-14 17:15 . 2005-03-16 01:52 -------- d-----w- c:\program files\HP
2010-03-14 14:59 . 2010-03-14 14:59 -------- d-----w- c:\program files\Microsoft
2010-03-14 14:59 . 2010-03-14 14:59 -------- d-----w- c:\program files\Windows Live SkyDrive
2010-03-14 14:58 . 2008-10-11 04:39 -------- d-----w- c:\program files\Windows Live
2010-03-14 14:54 . 2010-03-14 14:54 -------- d-----w- c:\program files\Common Files\Windows Live
2010-03-14 04:52 . 2010-02-13 18:18 69 ----a-w- c:\documents and settings\HP_Administrator.YOUR-55E5F9E3D2\jagex_runescape_preferences2.dat
2005-05-18 22:52 . 2005-05-18 22:52 251 ----a-w- c:\program files\wt3d.ini
2009-04-01 03:47 . 2009-02-16 03:26 324976 ----a-w- c:\program files\mozilla firefox\components\coFFPlgn.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="c:\windows\ehome\ehtray.exe" [2004-08-10 59392]
"SunJavaUpdateSched"="c:\program files\Java\j2re1.4.2_03\bin\jusched.exe" [2005-03-16 32881]
"hpsysdrv"="c:\windows\system\hpsysdrv.exe" [1998-05-07 52736]
"High Definition Audio Property Page Shortcut"="HDAudPropShortcut.exe" [2004-03-18 61952]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2004-12-01 126976]
"AGRSMMSG"="AGRSMMSG.exe" [2004-06-29 88363]
"HPHUPD06"="c:\program files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe" [2004-06-07 49152]
"HPHmon06"="c:\windows\system32\hphmon06.exe" [2004-06-07 659456]
"KBD"="c:\hp\KBD\KBD.EXE" [2003-02-11 61440]
"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2005-03-16 180269]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2004-10-14 278528]
"Recguard"="c:\windows\SMINST\RECGUARD.EXE" [2004-04-14 233472]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2004-08-27 58488]
"IS CfgWiz"="c:\program files\Norton Internet Security\cfgwiz.exe" [2004-08-17 132248]
"URLLSTCK.exe"="c:\program files\Norton Internet Security\UrlLstCk.exe" [2004-08-31 33936]
"SSC_UserPrompt"="c:\program files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe" [2004-08-05 218240]
"PS2"="c:\windows\system32\ps2.exe" [2004-10-25 90112]
"SoundMan"="SOUNDMAN.EXE" [2004-10-13 77824]
"AlcWzrd"="ALCWZRD.EXE" [2004-10-13 2742272]
"LSBWatcher"="c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe" [2004-10-14 253952]
"Reminder"="c:\windows\Creator\Remind_XP.exe" [2004-12-14 663552]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2004-12-14 29696]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2004-11-5 258048]
SpySubtract.lnk - c:\program files\InterMute\SpySubtract\sslaunch.exe [2005-3-15 73728]
Updates from HP.lnk - c:\program files\Updates from HP\309731\Program\Updates from HP.exe [2005-3-15 45056]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
"c:\\Program Files\\Updates from HP\\309731\\Program\\Updates from HP.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=

S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [4/23/2010 9:39 PM 162768]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [4/23/2010 9:39 PM 19024]
.
Contents of the 'Scheduled Tasks' folder

2009-09-12 c:\windows\Tasks\Easy Internet Sign-up.job
- c:\program files\Easy Internet signup\HPSdpApp.exe [2004-08-13 16:50]

2005-03-16 c:\windows\Tasks\Symantec NetDetect.job
- c:\program files\Symantec\LiveUpdate\NDETECT.EXE [2005-03-16 08:26]
.
.
------- Supplementary Scan -------
.
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
.
- - - - ORPHANS REMOVED - - - -

ShellExecuteHooks-{FA010552-4A27-4cb1-A1BB-3E2D697F1639} - (no file)



**************************************************************************
scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files:

**************************************************************************
.
Completion time: 2010-05-10 14:09:45
ComboFix-quarantined-files.txt 2010-05-10 19:09

Pre-Run: 216,167,227,392 bytes free
Post-Run: 216,308,514,816 bytes free

- - End Of File - - 3078DFCCCB88C29D2CC54ACC08C5C699

Attached Files



#14 schrauber

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Posted 11 May 2010 - 03:07 PM

Hi,



Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.





I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the icon on your desktop.
  • Check
  • Click the button.
  • Accept any security warnings from your browser.
  • Check
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push
  • Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the button.
  • Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt




  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemdrive%\*.sys /90 /md5
  5. Push the Quick Scan button.
  6. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

regards,
schrauber

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#15 gpotts1636

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Posted 12 May 2010 - 01:34 PM

I ran malware and it came up with one item, malwaretracer. Removed the item and it required a restart which I did. Computer rebotted and internet explorer came up with the recurring trendmicro page:

http://store.trendmicro.com/store/tmammer/...&height=480

and the machine is frozen wacko.gif

Should I reboot back into safe mode and continue?

Thanks for your help....




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