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User Log on from Welcome Screen extremely slow


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10 replies to this topic

#1 Leslie138

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Posted 25 April 2010 - 07:19 AM

Hello. I have been working with one of your malware/spyware experts, who has determined that my computer is free of malware. He directed me to this forum.
I installed a new HP printer last week. Since then, it takes several minutes to open my desktop from the blue Windows Welcome Screen. Is this normal?
Running Windows XP Home Media. Thanks.

Leslie

EDIT: Moved from External Hardware to XP, deemed more appropriate forum ~ Hamluis.

Edited by hamluis, 25 April 2010 - 07:57 AM.


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#2 hamluis

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Posted 25 April 2010 - 07:56 AM

Hi, welcome to BC :thumbsup:.

How long is "several minutes'?

System manufacturer and model?

Do you have auto updates enabled?

The more startup entries a system has...the slower the logon with XP, IMO.

I also find that employing a 3d-party firewall, instead of the Windows firewall, increases the time before the desktop settles and anything can be accessed.

Additionally...HP and other printer manufacturers...seem to install programs/processes on a system that have little to do with printing a document. Some of these are set to run from boot unnecessarily.

Printer model?

I suggest taking a look at the items which now start at boot, using one of the following:

Starter (for Startups) - http://www.softpedia.com/get/Tweak/System-...k/Starter.shtml

Startup Control Panel - http://www.mlin.net/StartupCPL.shtml

Startup Inspector for Windows - http://www.windowsstartup.com/

AutoRuns for Windows - http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx. If you use this tool, please read the instructions for use and confine yourself to the tab listed as Logon. The initial screen will probably display Everything, including XP/Windows items which should not be fooled with. This is (IMO) the best tool, but it is comprehensive...whereas some of the others only list items we think of as "startup items" which may be capable of being restricted/removed.

Louis

#3 Leslie138

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Posted 25 April 2010 - 10:31 AM

Thanks for your reply.

"Several minutes" is about 2:45 to 3 minutes. Much longer than before the new printer.

Dell Dimension E520.

Auto updates are installed for Windows, Norton and Java. These are all I'm aware of.

I use Norton's firewall.

Printer Model is HP OfficeJet J540 all in one. I uninstalled and re-installed it, selecting only the necessary options, but this had no effect on the amount of time.

I have taken a look at the processes through AutoRun, but I don't really know what these files mean.

Thanks -

Leslie

#4 hamluis

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Posted 25 April 2010 - 10:48 AM

Can you post a screenshot of the Logon tab from Autoruns?

Are you running Norton Internet Security/Live Update?

Louis

#5 Leslie138

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Posted 25 April 2010 - 06:30 PM

Yes, I'm using Norton Internet Security Live update.

I don't know how to "post a screen shot" from autorun. I did not see that option from any of the menus. I can save it to my desktop as an ARN file, but cannot copy it to here in that format. Is there another way for me to post that info here?

#6 hamluis

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Posted 25 April 2010 - 07:44 PM

If you have an image editor...just save the screenshot as a .jpg and then upload it as an attachment.

How to post screenshots or images - http://www.computerhope.com/forum/index.php?topic=61232.0

See post by Joseibarra at http://www.bleepingcomputer.com/forums/t/285791/virtual-memory/.

I can tell you that...using NIS significantly increases your boot time, I used it for several years with XP. I didn't mind the delay.

Louis

#7 Leslie138

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Posted 26 April 2010 - 07:33 AM

I've been using NIS for years. This problem just started last week. I don't mind waiting, if there is nothing wrong. I just don't understand why it suddenly started taking so long. I've looked at the links you posted and performed tasks as needed.

The screenshot from autorun is attached.

Thanks.

Leslie

Attached Files



#8 hamluis

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Posted 26 April 2010 - 08:21 AM

I don't see anything unusual, although I would not let Google anything run from boot. Google is not even used until the desktop becomes available.

I'd take a look in Event Viewer for possible clues.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Louis

#9 Leslie138

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Posted 26 April 2010 - 01:10 PM

I have tried to disable the Google Updater, but it keeps coming back.

The slow log on started on April 13. By the way, the event viewer has no entries prior to April 13. Is that significant? Thanks -

Leslie



From Application Events:

Error 4/13/2010 5:31:32 PM MsiInstaller None 11904 David HOME-B2D061F14C
Information 4/13/2010 5:31:12 PM MsiInstaller None 11707 David HOME-B2D061F14C
Information 4/13/2010 5:30:53 PM MsiInstaller None 11728 David HOME-B2D061F14C
Information 4/13/2010 5:30:52 PM MsiInstaller None 11707 David HOME-B2D061F14C
Information 4/13/2010 5:30:42 PM MsiInstaller None 11707 David HOME-B2D061F14C
Information 4/13/2010 5:30:27 PM MsiInstaller None 11707 David HOME-B2D061F14C
Information 4/13/2010 5:30:17 PM MsiInstaller None 11707 David HOME-B2D061F14C
Information 4/13/2010 5:30:11 PM MsiInstaller None 11728 David HOME-B2D061F14C
Information 4/13/2010 5:30:11 PM MsiInstaller None 11707 David HOME-B2D061F14C
Information 4/13/2010 5:30:06 PM MsiInstaller None 11707 David HOME-B2D061F14C
Information 4/13/2010 5:29:52 PM MsiInstaller None 11707 David HOME-B2D061F14C
Information 4/13/2010 5:29:43 PM MsiInstaller None 11707 David HOME-B2D061F14C
Error 4/13/2010 5:29:43 PM MsiInstaller None 11904 David HOME-B2D061F14C
Information 4/13/2010 5:29:31 PM MsiInstaller None 11707 David HOME-B2D061F14C
Information 4/13/2010 5:29:21 PM MsiInstaller None 11728 David HOME-B2D061F14C
Information 4/13/2010 5:29:20 PM MsiInstaller None 11707 David HOME-B2D061F14C
Information 4/13/2010 5:29:11 PM MsiInstaller None 11707 David HOME-B2D061F14C


From System Events:

Information 4/14/2010 6:42:33 PM Service Control Manager None 7035 SYSTEM HOME-B2D061F14C
Information 4/14/2010 6:42:33 PM Service Control Manager None 7036 N/A HOME-B2D061F14C
Error 4/14/2010 6:42:32 PM Service Control Manager None 7022 N/A HOME-B2D061F14C
Error 4/14/2010 6:42:01 PM Service Control Manager None 7001 N/A HOME-B2D061F14C
Information 4/14/2010 6:39:24 PM e1express None 33 N/A HOME-B2D061F14C
Information 4/14/2010 6:39:23 PM SRTSP None 2003 N/A HOME-B2D061F14C
Information 4/14/2010 6:39:59 PM eventlog None 6005 N/A HOME-B2D061F14C
Information 4/14/2010 6:39:59 PM eventlog None 6009 N/A HOME-B2D061F14C
Information 4/14/2010 6:38:24 PM eventlog None 6006 N/A HOME-B2D061F14C
Information 4/14/2010 6:06:13 PM Service Control Manager None 7036 N/A HOME-B2D061F14C
Information 4/14/2010 5:52:50 PM Service Control Manager None 7036 N/A HOME-B2D061F14C
Information 4/14/2010 5:52:50 PM Service Control Manager None 7035 SYSTEM HOME-B2D061F14C
Information 4/14/2010 5:45:47 PM Service Control Manager None 7036 N/A HOME-B2D061F14C
Information 4/14/2010 5:44:25 PM Service Control Manager None 7036 N/A HOME-B2D061F14C
Information 4/14/2010 5:43:21 PM Service Control Manager None 7036 N/A HOME-B2D061F14C

#10 hamluis

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Posted 26 April 2010 - 01:35 PM

The Google Updater can probably be neutralized by removing the Google toolbar from IE add-ons.

Posting info from Events Viewer, as you have done, is of no value, IMO.

As the instructions I provided state...user must look at the detail for any line item to get an idea of what XP is complaining about. And...information items generally don't require any action.

I have no idea what significance 13 Apr has for your EV log. I do know that the logs only go back so far before generating new data and making logs of earlier data.

Louis

#11 Leslie138

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Posted 26 April 2010 - 03:15 PM

Okay thanks for your time.

Leslie




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