Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected with Backdoor TDSS.565


  • This topic is locked This topic is locked
14 replies to this topic

#1 tallrunner

tallrunner

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:03:17 AM

Posted 25 April 2010 - 12:31 AM

Hello. My laptop PC was infected with a variety of viruses. Upon the advice of several sites, I downloaded Dr. Web which removed many of them. Previously, I had fake Windows security pop-ups telling me my computer was infected and to download certain softwares.
The remaining issue appears to be Backdoor.TDSS.565 which I understand to be a virus in the root directory that manages to avoid complete eradication. Dr. Web's scan finds it associated with explorer.exe and eradicates Backdoor.TDSS.565 each time the computer is restarted and scanned. Occasionally when Windows Explorer opens, unwanted websites open up. I also now have Norton Security Suite running which tells me of attacks it is blocking. The fake Windows security pop-ups have stopped appearing.
The ark.log from GMER appears to show the modifications to imapi.sys and atapi.sys. I will await your staff's instructions before pursuing any other actions. Thank you for providing this service. It is much appreciated as my wife and I take back our computer.
-TallRunner


DDS (Ver_10-03-17.01) - NTFSx86
Run by Heather Walker at 17:45:07.92 on Sat 04/24/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.159 [GMT -4:00]

AV: Norton Security Suite *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton Security Suite\Engine\4.1.0.32\ccSvcHst.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Norton Security Suite\Engine\4.1.0.32\ccSvcHst.exe
C:\Program Files\HPQ\SHARED\HPQWMI.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Heather Walker\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.comcast.net/
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uWindow Title = Windows Internet Explorer provided by Comcast
mWindow Title = Windows Internet Explorer provided by Comcast
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=pavilion&pf=laptop
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton security suite\engine\4.1.0.32\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton security suite\engine\4.1.0.32\IPSBHO.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton security suite\engine\4.1.0.32\coIEPlg.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [eabconfg.cpl] c:\program files\hpq\quick launch buttons\EabServr.exe /Start
mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [Virtual PDF Printer] c:\program files\virtual pdf printer\VirtualPDFPrinter.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab
DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} - hxxps://gym.putnam.com/mail13/iNotes6W.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader3.cab
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {983A9C21-8207-4B58-BBB8-0EBC3D7C5505} - hxxps://gym.putnam.com/mail1/dwa8W.cab
DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} - hxxps://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {EFD1E13D-1CB3-4545-B754-CA410FE7734F} - hxxp://www.cvsphoto.com/upload/activex/v3_0_0_2/PhotoCenter_ActiveX_Control.cab
Filter: text/html - {99e13101-48aa-4919-bf28-cd9a52ce4b3b} -
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-8-19 64160]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0401000.020\symds.sys [2010-4-12 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0401000.020\symefa.sys [2010-4-12 172592]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\bashdefs\20100324.001\BHDrvx86.sys [2010-4-12 536112]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0401000.020\cchpx86.sys [2010-4-12 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0401000.020\ironx86.sys [2010-4-12 116784]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\4.1.0.32\ccsvchst.exe [2010-4-12 126392]
R2 WDDMService;WD SmartWare Drive Manager;c:\program files\western digital\wd smartware\wd drive manager\WDDMService.exe [2009-8-17 98304]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-4-12 102448]
R3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [2005-3-22 200192]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\ipsdefs\20100415.001\IDSXpx86.sys [2010-4-18 329592]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\virusdefs\20100424.006\NAVENG.SYS [2010-4-24 84912]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\virusdefs\20100424.006\NAVEX15.SYS [2010-4-24 1324720]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-7-3 1029456]
S2 WDSmartWareBackgroundService;WD SmartWare Background Service;c:\program files\western digital\wd smartware\front parlor\WDSmartWareBackgroundService.exe [2009-6-16 20480]
S3 NgFilter;Aventail VPN Filter;c:\windows\system32\drivers\ngfilter.sys --> c:\windows\system32\drivers\ngfilter.sys [?]
S3 NgLog;Aventail VPN Logging;c:\windows\system32\drivers\nglog.sys --> c:\windows\system32\drivers\nglog.sys [?]
S3 NgVpn;Aventail VPN Adapter;c:\windows\system32\drivers\ngvpn.sys --> c:\windows\system32\drivers\ngvpn.sys [?]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2008-5-6 11520]

=============== Created Last 30 ================

2010-04-24 21:42:06 0 ----a-w- c:\documents and settings\heather walker\defogger_reenable
2010-04-24 05:05:36 0 d-----w- c:\program files\Trend Micro
2010-04-19 01:32:16 5504 ----a-w- c:\windows\system32\drivers\MSTEE.sys
2010-04-19 01:32:16 5504 ----a-w- c:\windows\system32\dllcache\mstee.sys
2010-04-19 01:30:20 0 ----a-w- c:\windows\system32\drivers\lvuvc.hs
2010-04-15 21:36:36 0 d-----w- c:\program files\3ivx
2010-04-15 21:35:49 0 d-----w- c:\program files\Flip Video
2010-04-15 21:35:40 0 d-----w- c:\docume~1\alluse~1\applic~1\Flip Video
2010-04-15 03:32:31 0 d-----w- c:\windows\pss
2010-04-11 16:18:13 0 d-----w- c:\documents and settings\heather walker\DoctorWeb
2010-04-11 15:50:53 0 d-----w- c:\docume~1\heathe~1\applic~1\Tific
2010-04-11 15:47:17 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-04-11 15:47:17 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-04-11 15:47:17 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-04-11 15:47:17 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-04-11 15:46:12 0 d-----w- c:\windows\system32\drivers\N360
2010-04-11 15:46:09 0 d-----w- c:\program files\Norton Security Suite
2010-04-11 15:45:45 0 d-----w- c:\program files\NortonInstaller
2010-04-11 15:39:33 0 d-----w- c:\docume~1\alluse~1\applic~1\Norton

==================== Find3M ====================

2010-03-17 13:13:14 411368 ----a-w- c:\windows\system32\deploytk.dll
2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\vbscript.dll
2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\dllcache\vbscript.dll
2010-03-02 03:25:45 15688 ----a-w- c:\windows\system32\lsdelete.exe
2010-02-25 15:54:36 11070976 ------w- c:\windows\system32\dllcache\ieframe.dll
2010-02-24 13:11:07 455680 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-02-24 13:11:07 455680 ------w- c:\windows\system32\dllcache\mrxsmb.sys
2010-02-24 09:54:25 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2010-02-17 13:10:28 2189952 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-17 13:10:28 2189952 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2010-02-16 14:08:49 2146304 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2010-02-16 13:25:04 2066816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-16 13:25:04 2066816 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2010-02-16 13:25:04 2024448 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2010-02-12 04:33:11 100864 ----a-w- c:\windows\system32\dllcache\6to4svc.dll
2010-02-12 04:33:11 100864 ----a-w- c:\windows\system32\6to4svc.dll
2010-02-11 12:02:15 226880 ----a-w- c:\windows\system32\dllcache\tcpip6.sys
2003-09-16 06:19:48 99544 ----a-w- c:\windows\inf\virprn.exe
2003-09-16 06:19:48 18950 ----a-w- c:\windows\inf\virpntd.dll
2003-09-16 06:19:48 10240 ----a-w- c:\windows\inf\virport.dll
2003-09-16 06:19:46 90624 ----a-w- c:\windows\inf\prtproc.dll
2008-12-19 05:01:56 32768 -csha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008121920081220\index.dat

============= FINISH: 17:46:54.59 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,505 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:02:17 AM

Posted 25 April 2010 - 12:44 AM

Hello tallrunner,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • Finally, please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.
1.
One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. "If you would like to continue, then follow the steps below, otherwise please let me know"

2.
Uninstalling A Program Through "add/remove"

Click "start" on the taskbar and then click on the "Control Panel" icon.
Please doubleclick the "Add or Remove Programs" icon
A list of programs installed will be "populated" this may take a bit of time.
If they exist, uninstall the following by clicking on the following entries and selecting "remove":

J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 2
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 9
Java™ 6 Update 5
Java™ 6 Update 7
Java™ SE Runtime Environment 6 Update 1


Additional instructions can be found here if needed.

3.
Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.

Things to include in your next reply:
Combofix.txt
How is your machine running now?


Edited by fireman4it, 25 April 2010 - 12:44 AM.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#3 tallrunner

tallrunner
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:03:17 AM

Posted 25 April 2010 - 07:03 PM

Hello Fireman. Thank you for your speedy response. I first uninstalled the 8 Java updates as requested. I then downloaded ComboFix, disabled the Wireless connection, and lastly disabled Norton Security Suite so it would not interfere with ComboFix's work.
I ran ComboFix twice because the first time I was not able to reenable the wireless connection to allow ComboFix to download Microsoft Windows Recovery Console. ComboFix reports imapi.sys was disinfected.

The computer seems to be running fine. Norton is no longer reporting it is blocking attacks when I surf the web and my browser is not being actively hijacked (i.e. opening up windows of websites I did type in or click on).

I have attached the results of both ComboFix logs. Please let me know what additional steps I should take to make sure my computer is secure. Is this likely to occur again since the security of the computer has been compromised by the backdoor trojan virus? Should I delete ComboFix (or other programs like GMER and DDS) from my computer once you give the all clear?

Thanks for your help.
tallrunner

Attached Files



#4 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,505 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:02:17 AM

Posted 25 April 2010 - 07:26 PM

Hello,

QUOTE
. Is this likely to occur again since the security of the computer has been compromised by the backdoor trojan virus? Should I delete ComboFix (or other programs like GMER and DDS) from my computer once you give the all clear?


Yes there is always a chance as with any Rootkit or Trojan that it may be hidden and you can't remove it all. I can only go by what the tools and the logs say. When we are done I will give you instruction for removing Combofix and other tools. You can delete any others that we don't cover after we have finished if you wish.

Your log looks good lets do some further checking and updating. clapping.gif

1.
New Adobe Reader Installation:
  • Go here and click on the Download button to download the latest version of Adobe Reader.
  • Save this file to your desktop and run it to install the latest version of Adobe Reader.

2.
Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 20 (JDK or JRE)".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u20-windows-i586.exe to install the newest version.
  • If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

3.
Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

4.
I'd like us to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
Note for Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

You can refer to this short video by: neomage
**Note**
To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan.

Things to include in your next reply:
MBAM log
ESET log
A new DDS log
No need for Attach.txt this time
How is your machine running?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#5 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,505 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:02:17 AM

Posted 28 April 2010 - 06:25 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 2-3 days the topic will need to be closed.

Thanks for understanding smile.gif

With Regards,
fireman4it

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#6 tallrunner

tallrunner
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:03:17 AM

Posted 29 April 2010 - 08:25 AM

Yes, I am still here. I plan to follow your latest steps. I have been very busy at work this week. Sorry for the delay in responding. I will post the results of the next logs soon.

tallrunner

#7 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,505 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:02:17 AM

Posted 29 April 2010 - 01:56 PM

OK thanks for letting me know! whistling.gif

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#8 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,505 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:02:17 AM

Posted 01 May 2010 - 10:08 AM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 5-7 days the topic will need to be closed.

Thanks for understanding smile.gif

With Regards,
fireman4it

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#9 tallrunner

tallrunner
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:03:17 AM

Posted 01 May 2010 - 06:57 PM

Malwarebytes found 3 infected Registry keys. Ran a second time and found nothing.

I tried running ESET OnlineScan through Internet Explorer and from downloading the program to my desktop. The program tended to hang after running for 20 minutes. I came back once and the program had shut down and I received an error stating "Microsoft just underwent a serious error". Not sure if that means a virus is causing problems or if this 5 year old laptop doesn't have enough CPU to run the program (seemed to be maxing out when I looked in the Task Manager).

Below are the results of the Malwarebytes and DDS logs. I will try running ESET OnlineScan again tonight and came back in several hours. Overall, our computer is running fine.

-tallrunner


Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4057

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/1/2010 5:17:49 PM
mbam-log-2010-05-01 (17-17-49).txt

Scan type: Quick scan
Objects scanned: 133057
Time elapsed: 13 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\main.bho.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{986a8ac1-ab4d-4f41-9068-4b01c0197867} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{8e3c68cd-f500-4a2a-8cb9-132bb38c3573} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



DDS (Ver_10-03-17.01) - NTFSx86
Run by Heather Walker at 19:42:28.93 on Sat 05/01/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.380 [GMT -4:00]

AV: Norton Security Suite *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Flip Video\FlipShare\FlipShareService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton Security Suite\Engine\4.1.0.32\ccSvcHst.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Norton Security Suite\Engine\4.1.0.32\ccSvcHst.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HPQ\SHARED\HPQWMI.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Documents and Settings\Heather Walker\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.comcast.net/
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mWindow Title = Windows Internet Explorer provided by Comcast
uInternet Connection Wizard,ShellNext = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q305&bd=pavilion&pf=laptop
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton security suite\engine\4.1.0.32\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton security suite\engine\4.1.0.32\IPSBHO.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.4.4525.1752\swg.dll
BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton security suite\engine\4.1.0.32\coIEPlg.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [eabconfg.cpl] c:\program files\hpq\quick launch buttons\EabServr.exe /Start
mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab
DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} - hxxps://gym.putnam.com/mail13/iNotes6W.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader3.cab
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {983A9C21-8207-4B58-BBB8-0EBC3D7C5505} - hxxps://gym.putnam.com/mail1/dwa8W.cab
DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} - hxxps://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EFD1E13D-1CB3-4545-B754-CA410FE7734F} - hxxp://www.cvsphoto.com/upload/activex/v3_0_0_2/PhotoCenter_ActiveX_Control.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://access.putnam.com/dana-cached/sc/JuniperSetupClient.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\heathe~1\applic~1\mozilla\firefox\profiles\n2n9fyzg.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - www.google.com
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\documents and settings\heather walker\application data\mozilla\firefox\profiles\n2n9fyzg.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - plugin: c:\documents and settings\heather walker\application data\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\documents and settings\heather walker\application data\mozilla\firefox\profiles\n2n9fyzg.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp07074039.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - false // Popupblocker control handled by McAfee Privacy Service
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-8-19 64160]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0401000.020\symds.sys [2010-4-12 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0401000.020\symefa.sys [2010-4-12 172592]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\bashdefs\20100324.001\BHDrvx86.sys [2010-4-12 536112]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0401000.020\cchpx86.sys [2010-4-12 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0401000.020\ironx86.sys [2010-4-12 116784]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-7-3 1029456]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\4.1.0.32\ccsvchst.exe [2010-4-12 126392]
R2 WDDMService;WD SmartWare Drive Manager;c:\program files\western digital\wd smartware\wd drive manager\WDDMService.exe [2009-8-17 98304]
R2 WDSmartWareBackgroundService;WD SmartWare Background Service;c:\program files\western digital\wd smartware\front parlor\WDSmartWareBackgroundService.exe [2009-6-16 20480]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-4-12 102448]
R3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [2005-3-22 200192]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\ipsdefs\20100422.002\IDSXpx86.sys [2010-4-26 329592]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\virusdefs\20100501.002\NAVENG.SYS [2010-5-1 84912]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\definitions\virusdefs\20100501.002\NAVEX15.SYS [2010-5-1 1324720]
S3 NgFilter;Aventail VPN Filter;c:\windows\system32\drivers\ngfilter.sys --> c:\windows\system32\drivers\ngfilter.sys [?]
S3 NgLog;Aventail VPN Logging;c:\windows\system32\drivers\nglog.sys --> c:\windows\system32\drivers\nglog.sys [?]
S3 NgVpn;Aventail VPN Adapter;c:\windows\system32\drivers\ngvpn.sys --> c:\windows\system32\drivers\ngvpn.sys [?]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2008-5-6 11520]

=============== Created Last 30 ================

2010-05-01 21:23:48 0 d-----w- c:\program files\ESET
2010-05-01 20:51:23 0 d-----w- c:\docume~1\heathe~1\applic~1\Malwarebytes
2010-05-01 20:51:09 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-05-01 20:51:08 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-05-01 20:51:07 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-05-01 20:51:07 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-05-01 20:46:01 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-05-01 20:46:01 411368 ----a-w- c:\windows\system32\deployJava1.dll
2010-05-01 17:49:14 0 d-----w- c:\docume~1\alluse~1\applic~1\Juniper Networks
2010-05-01 14:05:39 0 d-----w- c:\docume~1\heathe~1\applic~1\Juniper Networks
2010-04-25 23:06:32 0 d-sha-r- C:\cmdcons
2010-04-25 14:27:43 98816 ----a-w- c:\windows\sed.exe
2010-04-25 14:27:43 77312 ----a-w- c:\windows\MBR.exe
2010-04-25 14:27:43 261632 ----a-w- c:\windows\PEV.exe
2010-04-25 14:27:43 161792 ----a-w- c:\windows\SWREG.exe
2010-04-24 21:42:06 0 ----a-w- c:\documents and settings\heather walker\defogger_reenable
2010-04-24 05:05:36 0 d-----w- c:\program files\Trend Micro
2010-04-19 01:32:16 5504 ----a-w- c:\windows\system32\drivers\MSTEE.sys
2010-04-19 01:32:16 5504 ----a-w- c:\windows\system32\dllcache\mstee.sys
2010-04-19 01:30:20 0 ----a-w- c:\windows\system32\drivers\lvuvc.hs
2010-04-15 21:36:36 0 d-----w- c:\program files\3ivx
2010-04-15 21:35:49 0 d-----w- c:\program files\Flip Video
2010-04-15 21:35:40 0 d-----w- c:\docume~1\alluse~1\applic~1\Flip Video
2010-04-15 03:32:31 0 d-----w- c:\windows\pss
2010-04-13 01:53:17 362032 ----a-r- c:\windows\system32\drivers\symtdi.sys
2010-04-13 01:53:16 172592 ----a-r- c:\windows\system32\drivers\symefa.sys
2010-04-13 01:53:15 43696 ----a-w- c:\windows\system32\drivers\srtspx.sys
2010-04-13 01:53:15 328752 ----a-r- c:\windows\system32\drivers\symds.sys
2010-04-13 01:53:13 116784 ----a-w- c:\windows\system32\drivers\ironx86.sys
2010-04-13 01:53:12 501888 ----a-w- c:\windows\system32\drivers\cchpx86.sys
2010-04-11 16:18:13 0 d-----w- c:\documents and settings\heather walker\DoctorWeb
2010-04-11 15:50:53 0 d-----w- c:\docume~1\heathe~1\applic~1\Tific
2010-04-11 15:47:17 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-04-11 15:47:17 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-04-11 15:47:17 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-04-11 15:47:17 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-04-11 15:46:12 0 d-----w- c:\windows\system32\drivers\N360
2010-04-11 15:46:09 0 d-----w- c:\program files\Norton Security Suite
2010-04-11 15:45:45 0 d-----w- c:\program files\NortonInstaller
2010-04-11 15:39:33 0 d-----w- c:\docume~1\alluse~1\applic~1\Norton

==================== Find3M ====================

2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\vbscript.dll
2010-03-10 06:15:52 420352 ----a-w- c:\windows\system32\dllcache\vbscript.dll
2010-03-02 03:25:45 15688 ----a-w- c:\windows\system32\lsdelete.exe
2010-02-25 15:54:36 11070976 ------w- c:\windows\system32\dllcache\ieframe.dll
2010-02-24 13:11:07 455680 ------w- c:\windows\system32\dllcache\mrxsmb.sys
2010-02-24 09:54:25 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2010-02-17 13:10:28 2189952 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-02-17 13:10:28 2189952 ------w- c:\windows\system32\dllcache\ntoskrnl.exe
2010-02-16 14:08:49 2146304 ------w- c:\windows\system32\dllcache\ntkrnlmp.exe
2010-02-16 13:25:04 2066816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-02-16 13:25:04 2066816 ------w- c:\windows\system32\dllcache\ntkrnlpa.exe
2010-02-16 13:25:04 2024448 ------w- c:\windows\system32\dllcache\ntkrpamp.exe
2010-02-12 04:33:11 100864 ----a-w- c:\windows\system32\dllcache\6to4svc.dll
2010-02-12 04:33:11 100864 ----a-w- c:\windows\system32\6to4svc.dll
2010-02-11 12:02:15 226880 ----a-w- c:\windows\system32\dllcache\tcpip6.sys
2003-09-16 06:19:48 99544 ----a-w- c:\windows\inf\virprn.exe
2003-09-16 06:19:48 18950 ----a-w- c:\windows\inf\virpntd.dll
2003-09-16 06:19:48 10240 ----a-w- c:\windows\inf\virport.dll
2003-09-16 06:19:46 90624 ----a-w- c:\windows\inf\prtproc.dll
2008-12-19 05:01:56 32768 -csha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008121920081220\index.dat

============= FINISH: 19:43:41.68 ===============

#10 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,505 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:02:17 AM

Posted 01 May 2010 - 07:08 PM

Hello

Here is another scanner to use if Eset won't work.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Things to include in your next reply:
DRweb OR ESET log
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#11 tallrunner

tallrunner
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:03:17 AM

Posted 02 May 2010 - 12:06 AM

Fireman,

This time the ESET Scan completed (took 5 hours). The results are two infected files.

-tallrunner

C:\Documents and Settings\NetworkService\Application Data\Sun\Java\Deployment\cache\6.0\21\3023715-31e8b3f0 Java/TrojanDownloader.Agent.NAM trojan deleted - quarantined
C:\Qoobox\Quarantine\C\WINDOWS\system32\Drivers\imapi.sys.vir Win32/Patched.EQ trojan deleted - quarantined


#12 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,505 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:02:17 AM

Posted 02 May 2010 - 12:09 AM

Hello, tallrunner.
Congratulations! You now appear clean! specool.gif


Uninstall Combofix
  • Make sure that Combofix.exe that you downloaded is on your Desktop but Do not run it!
    o *If it is not on your Desktop, the below will not work.
  • Click on then Run....
  • Now copy & paste the green bolded text in the run-box and click OK.

    ComboFix /Uninstall



    <Notice the space between the "x" and "/".> <--- It needs to be there
    Windows Vista users: Press the Windows Key + R to bring the Run... Command and then from there you can add in the Combofix /Uninstall


  • Please advise if this step is missed for any reason as it performs some important actions:
    "This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.
    It also makes a clean Restore Point and flashes all the old restore points in order to prevent possible reinfection from an old one through system restore".

Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware.

We Need to Clean Up Our Mess
  • Download OTC by OldTimer and save it to your desktop.
  • Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.


Recommendations
Below are some recommendations to lower your chances of (re)infection.
  1. Install and maintain an outbound firewall
  2. Install Spyware Blaster and update it regularly
    If you wish, the commercial version provides automatic updating.
  3. Install the MVPs hosts file, and update it regularly
    You can use the HostMan host file manager to do this automaticly if you wish.
    For more information on the hosts file, and what it can do for you, you can view the Tutorial on the Hosts file
  4. Install an Anti-Spyware program, and update it regularly
    Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
    SUPERAntiSpyware is another good scanner with high detection and removal rates.
    Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
  5. Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

    If you are using Windows XP or earlier
    Visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

    If you are using Windows Vista
    1. Click the "Start Menu" (or Windows Orb)
    2. Click "All Programs"
    3. Click "Windows Update"
    4. On the left, choose "Change Settings"
    5. Ensure that the checkbox "Use Microsoft Update" at the bottom of the window is checked.
    6. Press OK and accept the UAC prompt.
      Note: You shouldn't need to check this checkbox every single time you update, only the first time.
    7. Click "Check for Updates" in the upper left corner.
    8. Follow the instructions to install the latest updates.
    9. Reboot and repeat the "Check for Updates" until there are no more critical updates to install
  6. Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on your machine.
  7. Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing sad.gif.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#13 tallrunner

tallrunner
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:03:17 AM

Posted 02 May 2010 - 10:50 PM

I uninstalled ComboFix using your instructions and cleaned up part of my desktop using OTC. My machine has not shown any problems recently. Considering the nature of this virus, would you advise no longer using this machine to check financial accounts or other sensitive information online?

thanks for your detailed help.
-tallrunner



#14 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,505 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:02:17 AM

Posted 03 May 2010 - 11:35 AM

Hello,

QUOTE
Considering the nature of this virus, would you advise no longer using this machine to check financial accounts or other sensitive information online?

The reason why we give the warning about backdoor trojans and rootkits is the fact while there on the machine they could have already got your information. 99% of the time we clean a machine it is ok. There always that 1% chance there is something on the machine we can't see. There for I can't make a decision for you. All I can do is give you the information. You will have to make that decision.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#15 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,505 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:02:17 AM

Posted 06 May 2010 - 06:26 PM

This thread will now be closed since the issue seems to be resolved.

If you need this topic reopened, please send a Private Message to any one of the moderating team member or myself. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users