Hello you are using the wrong Guide. So here's what you need to do.
You will need to use a different computer than the infeted one. This is also a tricky rogue to remove, so please follow the instructions carefully.
From another computer, please download Malwarebytes' Anti-Malware, or MBAM, and the reg files from the following locations and save it to an external media such as an external hard drive or a USB flash drive. We will then use the external drive or flash drive to to transfer these files to your infected computer.Malwarebytes' Anti-Malware Download LinkFixExe.reg
After you have downloaded the files to a removable device, you need to plug it into your infected computer.
On this computer make sure the malware is running. If it is not, you can launch it by running any program on your computer as that will trigger the rogue program to run. Once running, do not close it during the entire cleaning.
Open the mobile device drive .. Once open, double-click on the FixExe.reg
file. When Windows prompts whether or not you want to allow the data to be added to your computer, click on the Yes
Now you should be able to run the mbam-setup.exe file that you saved on your removable media.
Double-click on this file to install MalwareBytes.
Make sure you leave both the Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware
checked. Then click on the Finish
Make sure the "Perform Quick Scan
" option is selected.
Then click on the Scan
If asked to select the drives to scan, leave all the drives
selected and click on the Start Scan
The scan will begin and "Scan in progress
" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found
to close the message box and continue with the removal process.
Back at the main Scanner screen:
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
- Click on the Show Results button to see a list of any malware that was found.
- Make sure that everything is checked, and click Remove Selected.
- When removal is completed, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
- Exit MBAM when done.