I have a recent Toshiba L505 laptop with Windows 7. I have Norton Internet Security 2010 and I'm quite happy with it, but I also have a subscription to Kasperski for a few more months. Every so often, I would like to also scan my laptop with Kaspersky as an added security but I cannot install Kaspersky back on my computer unless I remove Norton first (that's what Kaspersky's instructions tell me).
I tried to temporarily disable Norton by going the Run and msconfig route and clicking the services tab. When I unchecked Norton, clicked OK and restarted my computer (I was prompted to do so), I discovered that Norton was still there afterwards and was still running as usual. Same when I clicked the Apply button.
I contacted Norton and they seemed baffled. They remotely entered my computer, checked a few things and ultimately uninstalled and reinstalled Norton, saying that that would solve the problem. And they left. It did not solve the problem. I contacted Toshiba, but they were even more flabbergasted and were also unable to help.
So here I am... it seems impossible to temporarily disable Norton for whatever reason. Is Norton playing some game with my computer? Has anyone ever heard of a similar problem ?
Your help is greatly appreciated. Thank you in advance and sorry for being so long-winded (I'm new at this).
Edited by Andrew, 24 April 2010 - 06:36 PM.
Mod Edit: Clarified Title, Moved To More Appropriate Forum - AA