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Need help with the mcafee problem


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73 replies to this topic

#1 Rachel1786

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Posted 24 April 2010 - 02:27 PM

I'm pretty sure that my mcafee has deleted the svchost.exe file on my computer and for some reason none of the fixes i have read on here, computer hope, or the mcafee website are working for me, for the one i need to go into recovery counsel, i try to do that and i get an error message that stops it, i can't remember exactly what it says, but it's something to the effect of there being a problem with my computer and windows has stopped it...my computer didn't come with any boot disc's so can't do that, my husbands computer(the one i'm using) has vista so that can't help, i can't copy and paste, i can't run any cd's in my drive, even in safe when i click on the drive it just does nothing...i can't get on the internet, so i can't download anything...basically it seems like everything i try there is some reason why it won't work, i'm getting really frustrated, can anyone please please walk me through this?

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#2 keyboardNinja

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Posted 24 April 2010 - 02:34 PM

I'm assuming you've tried the fixes here: How to restore svchost.exe for those affected by the w32/wecorl.a McAfee update. ?
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#3 Rachel1786

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Posted 24 April 2010 - 03:03 PM

QUOTE(keyboardNinja @ Apr 24 2010, 03:34 PM) View Post

yes those are the ones that i have tried, but i can't get any of them to work, i thought i was going to be able to fix it when i found the file c:\windows\servicepackfiles\i386\svchost.exe but i wasn't able to copy and paste it or even drag and drop it into the system32 folder like i thought i'd be able to, please do you have any idea how i can fix it

#4 Broni

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Posted 24 April 2010 - 03:14 PM

QUOTE
i can't copy and paste, i can't run any cd's in my drive, even in safe when i click on the drive it just does nothing...i can't get on the internet, so i can't download anything

I assume, your computer is fully bootable?

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#5 Rachel1786

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Posted 24 April 2010 - 03:17 PM

QUOTE(Broni @ Apr 24 2010, 04:14 PM) View Post
QUOTE
i can't copy and paste, i can't run any cd's in my drive, even in safe when i click on the drive it just does nothing...i can't get on the internet, so i can't download anything

I assume, your computer is fully bootable?


yes it is, but what i can do when it's booted is very limited

#6 Broni

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Posted 24 April 2010 - 03:30 PM

I understand, but I had to ask.

Let's check something...
Download program listed below on working computer and move it to bad computer and run it.

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
  • Double-click SystemLook.exe to run it.
  • Vista users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    CODE
    :filefind
    svchost.exe

  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt


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#7 Rachel1786

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Posted 24 April 2010 - 03:51 PM

i can't run anything on the broken computer, when i try to double click on my cd drive nothing happens, is there a way around this?

#8 Broni

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Posted 24 April 2010 - 04:07 PM

I'll ask someone to look into it. Hold on there.

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#9 Rachel1786

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Posted 24 April 2010 - 04:33 PM

ok thanks, I'll be here waiting lol

#10 Broni

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Posted 24 April 2010 - 04:59 PM

I posted a request for some extra help.
Someone will stop by here.

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#11 Rachel1786

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Posted 24 April 2010 - 05:27 PM

ok i'll be checking often to see if anyone has come :-) thanks for your help and your help getting help too

#12 Broni

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Posted 24 April 2010 - 05:51 PM

You'll receive email notification, when someone replies back here.

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#13 Elise

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Posted 25 April 2010 - 06:06 AM

Hi Rachel,

I'm moving this topic to the malware removal forum. In the mean time please try to follow the steps below.

OK this file is big Print these instruction out so that you know what you are doing

Two programs to download

First

ISOBurner this will allow you to burn OTLPE ISO to a cd and make it bootable. Just install the program, from there on in it is fairly automatic. Instructions

Second
  • Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 292Mb in size so it may take some time to download.
  • When downloaded double click and this will then open ISOBurner to burn the file to CD
  • Reboot your system using the boot CD you just created.

    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to Use Safelist
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Please post the contents of the OTL.txt file in your reply.

regards, Elise


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#14 Rachel1786

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Posted 25 April 2010 - 11:17 AM

QUOTE(elise025 @ Apr 25 2010, 07:06 AM) View Post
Hi Rachel,

I'm moving this topic to the malware removal forum. In the mean time please try to follow the steps below.

OK this file is big Print these instruction out so that you know what you are doing

Two programs to download

First

ISOBurner this will allow you to burn OTLPE ISO to a cd and make it bootable. Just install the program, from there on in it is fairly automatic. Instructions

Second
  • Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 292Mb in size so it may take some time to download.
  • When downloaded double click and this will then open ISOBurner to burn the file to CD
  • Reboot your system using the boot CD you just created.

    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to Use Safelist
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system
  • Please post the contents of the OTL.txt file in your reply.



i got the reatogo-x-pe desktop but when i double click on the OTLPE icon i get a black comand prompt box that quickly goes away and then i get a box that says "browse for folder" i clicked on my cd drive and went into programs and found otlpe but when i click on it i get "runScanner Error" "target is not windows 2000 or later" so i click ok, which is the only option and it brings me back to the desktop


#15 Elise

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Posted 25 April 2010 - 11:49 AM

QUOTE
"browse for folder"
When this message comes up, browse to your c:\windows folder smile.gif

regards, Elise


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