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#1 wukkie1

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Posted 24 April 2010 - 01:51 PM

hi, computer freezes on either microsoft or firefox, screen either slows down and i have to turn off or screen goes like youve got thick lens glasses on and have to reboot bill

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#2 computerxpds

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Posted 24 April 2010 - 01:55 PM

Seems like a graphics issue.

What are your computer specs.? ie manufacture and model

Also what are your graphics specs is it on board or a card?
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#3 wukkie1

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Posted 24 April 2010 - 02:02 PM

hi compaq pressario sr1000 on board graphics i know little about computers buill

#4 computerxpds

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Posted 24 April 2010 - 02:09 PM

i also need your product number and model number. they can be located by following this guide--> http://h20000.www2.hp.com/bizsupport/TechS...ectID=c00004461
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#5 wukkie1

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Posted 24 April 2010 - 02:16 PM

model sr1519uk ser no czb5310ksr product ec520aa-abu

#6 wukkie1

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Posted 24 April 2010 - 03:01 PM

ill be about tomorrow night thanks bill

#7 computerxpds

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Posted 24 April 2010 - 03:14 PM

ok i will continue to look for a solution and get back to you. im in the USA so ill be up for a while longer.
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#8 wukkie1

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Posted 25 April 2010 - 12:11 PM

hi i am logged in if you are there im ok thanks

#9 wukkie1

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Posted 26 April 2010 - 11:25 AM

hi now logged in bill

#10 wukkie1

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Posted 26 April 2010 - 12:41 PM

When i post reply what do i press to send reply to bleeping?

Bill

Edited by hamluis, 26 April 2010 - 01:11 PM.
Merged topics ~ Hamluis


#11 hamluis

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Posted 26 April 2010 - 01:23 PM

I merged your topics, please don't start another topic :thumbsup:.

To post a reply, just find this thread and respond as you did previously.

HP Support Page, Presario SR1000.

I would suggest uninstalling the current video drivers first...before attempting to install fresh, undamaged versions of the video drivers from the above link.

To uninstall the video drivers: Start/Run...type devmgmt.msc and hit Enter. Click plus-sign in front of Display Adapters, double-click on the then displayed item...click Driver tab, click Uninstall button.

Note that there are several models of the SR1000 so you will have to pick the one that matches what you have.

Louis

#12 wukkie1

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Posted 26 April 2010 - 02:47 PM

HI LOUIS IVE NEARLY DONE THAT BUT MY INFO IS NOT THERE SR100 T ETC DONT KNOW WHAT TO CLICK ONMODEL SAYS SR1519UK THATS NOT THERE ?

#13 computerxpds

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Posted 26 April 2010 - 02:53 PM

Hi,

wukkie1 I understand your frustration BUT please try not to post with all caps it:

1. Makes it harder to read and,

2. It is considered yelling.

Give me a min. and i will do a google search and try to find a solution.

I have been a little swamped lately and have been slowly working to get to your post again. But now i have your full attention. :thumbsup:
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#14 computerxpds

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Posted 26 April 2010 - 02:59 PM

Ok so I have found the driver page here--> http://h10025.www1.hp.com/ewfrf/wc/softwar...product=1101432 go there and scroll down to the middle to where it says original drivers and select the ati driver and download it and then go to computer management and uninstall the video driver then restart and install the one you downloaded. :thumbsup:

Please post back if the directions i posted worked or not. :flowers:

Edited by computerxpds, 26 April 2010 - 03:56 PM.

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#15 wukkie1

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Posted 26 April 2010 - 04:02 PM

hi ive done that succesfully will see how it goes many thanks bill




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