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FlashPlayer 10 won't install

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2 replies to this topic

#1 rswalker


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Posted 24 April 2010 - 07:30 AM

For about a month I've been tring to load latest Flash Player (10) on my PC (OS Vista)

It gets all the way there until nearly the end when an error appears - Error: Unable to register (no numbered code given)

Done all the adobe fixes (TN_19166) - no help - install / uninstall using special tools x n

DOne a deep clean with Perfect Uninstaller

Cleaned the registry with Registry Mecahnic

Safe Mode scan with Norton / spybot S+D/ trojan Hunter - nothing ecept some alternate NTFS data streams which alll looked pretty familiar

Researched a bit further and folowed a suggestion to check for administrator permissions on several keys in the registry

HKEY_CLASSES_ROOT\.mfp prevented me from gaining access / editing / renaming - there were user groups there in he permissions i didn't recognise - s-1-5-32-547 (power User Group), and CREATOROWNER

HKEY_CLASSES_ROOT\.sol - allowed me to edit, but again he same user groups appeared in the permissions that i'd not seen before - same for ..\.sor

Another user discovered was S-1-5-5-0-546132

The permissions for the folder HKEY_CLASSES_ROOT were missing altogether - with a warning saying this was a security risk and that anyone could get acccess

I've done a HT scan and included the logfile - original, not copied and pasted - hopethis helps

Seems to me PC has been hijecked by some elite group - any thoughts



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#2 Shannon2012


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Posted 29 April 2010 - 10:04 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


#3 thcbytes


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Posted 05 May 2010 - 01:10 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
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