Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Wor and PP 2007 does not want to start, gives error message


  • Please log in to reply
5 replies to this topic

#1 avz10

avz10

  • Members
  • 47 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Africa
  • Local time:09:22 PM

Posted 24 April 2010 - 01:23 AM

Since yesterday, Word and PP does not want to start.
I thought it might be a virus again! The laptop is an HP with Intel Core Duo CPU, 1 GB RAM, 1.4 MHz with Windows XP SP2. This is a company laptop.

This is what happen if I try to open Word and Powerpoint.
Posted Image
Posted Image
Posted Image

Excel and Outlook opens as usual.

With regards to protection: I have AVG that is always activated, ran a Malware Anti Malware scan, busy with a Kaspersky on-line scan. It does not look like a virus.

I have uninstalled/ re-installed Office 2007 twice and also ran the CD in repair mode. Still the same.

I need help please!

Edited by avz10, 24 April 2010 - 01:24 AM.


BC AdBot (Login to Remove)

 


#2 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • Members
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:01:22 PM

Posted 24 April 2010 - 11:21 AM

:thumbsup: to Bleeping Computer.

Okay, I see quite a few things that need addressing just from looking at those screenshots.

First, you need to update Windows. Click the yellow shield in the notification area and install all the available updates. You should update to Service Pack 3 (Support is ending for some versions of Windows). If Service Pack 3 does not install with the Windows Updates, install it manually

Second, your Office problem. Try uninstalling it using Revo Uninstaller (remove everything it finds in the scan) and reinstall Office again. Sometimes, programs don't clean up well after themselves when uninstalling and leave files that only cause bugs (like the one you're experiencing).

Third, you need to update Adobe Reader: http://get.adobe.com/reader/

Next, you need to update Java: http://www.java.com/

Have you updated AVG lately? The red shield in the notification area means there is a problem...usually out-of-date pattern files.

When you say: "I thought it might be a virus again!"....did you have a previous virus/malware infection?

Edited by keyboardNinja, 24 April 2010 - 11:22 AM.

PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web

#3 avz10

avz10
  • Topic Starter

  • Members
  • 47 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Africa
  • Local time:09:22 PM

Posted 24 April 2010 - 03:30 PM

Thanks for all those useful comments!

I have tried SP3 previously, had problems- cant remember what, but I will try again. My home PC has Windows 7

I temporarily disabled AVG as I was running a Kaspersky live scan.

I will update what you suggested.

BUT, I managed to fix the problem- I googled and found similar problems with people installing printers. That was what I tried to do yesterday- tried to install an OKI driver- uninstalled it, re-run the Office CD- repaired, and it is fine!

Thanks

Will use the forum again!!

#4 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • Members
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:01:22 PM

Posted 24 April 2010 - 03:49 PM

You're welcome. :thumbsup:

If you have trouble installing SP3, create a new topic in the Windows XP sub-forum, and we'll get you figured out.

Oh, I see..

Good.

Good to hear your problem is resolved. :flowers:

Happy computing!!
PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web

#5 avz10

avz10
  • Topic Starter

  • Members
  • 47 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:South Africa
  • Local time:09:22 PM

Posted 25 April 2010 - 02:32 AM

Thanks, but this time I had no problems installing SP3!

#6 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • Members
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:01:22 PM

Posted 25 April 2010 - 02:50 PM

Well, it looks like you're back in business then! :thumbsup:
PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users