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Virus problem on a computer


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#1 t2login

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Posted 23 April 2010 - 05:25 PM

Hello,
I am trying to resolve a problem on an XP Gateway machine that has Internet Security 2010 virus on it for a friend and I am getting stopped at every turn.

When my friend clicked on a email, the computer started bringing up a running program that said she had a virus and he needed to install Internet Security 2010.

This was a while back when I first logged in here and opened an account.

At that time, I had been reading information about this situation from this site and others and had put together information and files and went to deal with this.

Some files were Rkill and others(can't remember now) and also brought clean new USB and installed Malbyteware and ran update on USB drive. Note here- i had some DOS commands to kill the resident program but it did not work even though tried it many times in different ways incase I was puuting incorrect command but no good there.


Also installed other things in some folders on the drive but it did not matter, I was not able to bring up the USB drive, the drive at times could not be found or when I inserted drive to bring up quickly before systems had a chance to block it, my screen froze.

I tried multiple things from the resources i read on another computer, the internet had stopped working on the machine previous to my troubleshooting, i tried to connect the drive and repeatably click on the drive icon until finger fell off to see if I could get a cpu cycle in but no luck. I reattached finger and kept trying to find other ways to try and load/run Malbyteware but in the end could not.

At this point, I need to see if i can find other sensible information to try this frustrating troubleshooting adventure again.

Thanks for any thoughts on direction or on some product that can be attempted on this IS2010 virus again?
Try2

Have a good weekend and thank you to you fine people who put in the time for this.

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#2 boopme

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Posted 23 April 2010 - 09:11 PM

Hello, Hopefully this only needs 9 fingers. let's try a different route.
I take it there is still no internet.

For the connection....
Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.


If that worked... Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.


RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot your computer after running rkill as the malware programs will start again.

^^

If you get an alert that Rkill is "infected", ignore it. The alert is just a fake warning given by the rogue software which tries to terminate programs that try to remove it. If you see such a warning, leave the warning on the screen and then run Rkill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that Rkill can perform its routine.


If RKill won't run..Try this .... download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Do not reboot your computer after running rkill as the malware programs will start again.

Try running Malwarebytes (MBAM ) now. If this goes well,post the log.

If MBAM still fails Run SAS next and try again.

SAS>>>>>>>
Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Another option is use another account and then run FixExe reg,Rkill , MBAM and SAS

Click on Start, Then Control Panel
Click on Users
Create a new user account with Administrative Rights
Login as that user
Now run MBAM (MalwareBytes below) ,, Run a FULL scan this will search all user accounts on your machine.
Reboot your machine.
When your machine is at the login don't login into the infected account log into the new account you made.
Logout of the new account once the machine finishes booting up.
Log into your original account that was infected. Post the MBAM log.
Hopefully we are good.

Please post alll logs and update me on how it is running.

Edited by boopme, 23 April 2010 - 09:13 PM.

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