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Spybot error, Malwarebytes won't run


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#1 brigg

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Posted 23 April 2010 - 04:37 PM

I've been going along running my anti-spyware and malware every week as I did a few days ago. (I"m using XP).
Everything was fine until this morning in the middle of a Skype conversation, my system slowed down and eventually locked up.
I rebooted and tried to run Malwarebytes and it wouldn't run.

I tried Spybot and got, " No immediate threats were found" and also:
There were problems in the include file
c:\ProgramFiles\Spybot-Search_Destry\Includes\Trojans.sbi.
See Include errors.log for details.

There were problems in the include file
c:\ProgramFiles\Spybot-Search_Destry\Includes\TrojansC.sbi.
See Include errors.log for details."
---------------
Anti-Malwarebytes still wouldnl't run
------------------------
Ran Super anti-spyware and it found some issues.
I turned off and back on.
The system wouldn't come back up so I booted to safe mode.
Turned off again came up but got:
Arco tray is trying to install a library that will load any
time an application is started. I denied it access
--------
Malwarebytes still won't run
I uninstalled it
I installed it from the link at bleeping computer
tried to re-run it - same symptom, won't run

-------------------------------
downloaded dr. web cureit from the bleeping computer site
it was all in russian
i tried to launch it and got an error that it would load
a library any time an application was started. i denied
it and it wouldn't install.
i rebooted into safe mode and tried to run things from there.
i "installed" mbam, went most of the way thorugh got "updating
error please report to our support team, error "12029, 0" and another long word
does show on my list of programs.
when I click on it it opens and then closes right away
---------------------------------------------

normal Boot up takes about 10 minutes, I get the ArcoTray is trying to install a library that will beloaded any time an application is started message (which will not clear off my screen using Task Manager) my system seems a bit slow, and I still can't run Malwarebytes.
I will uninstall Skype and not get into it again.

I need to be able to run Malwarebytes though can anyone help???

Edited by brigg, 23 April 2010 - 05:37 PM.

Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

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#2 boopme

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Posted 23 April 2010 - 09:42 PM

Hello,We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#3 brigg

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Posted 26 April 2010 - 02:11 PM

HI boopme - just to let you know I did all the prep stuff in steps 6 - 9. Everything ran. Everything's posted in the forum you requested.
thanks for your direction.
Please let me know if you have any ideas.
I got the "blue screen of death" last night after I ran Gmer.

Thanks
Brigid

Edited by brigg, 26 April 2010 - 02:12 PM.

Kansas City Mo area - Central time zone 

Dell D620 Laptop    -   Operating System:  Windows XP Professional 32-bit SP3     -     CPU:  Intel Core Duo T2300E @ 1.66GHz 51 °C     -  Yonah 65nm Technology

RAM:  1.00GB Dual-Channel DDR2 @ 267MHz (4-4-4-12)    -     Motherboard:  Dell Inc. 53 °C     -     Graphics:  Plug and Play Monitor (1280x720@60Hz)
Storage:  74GB SAMSUNG HM080HI (SATA) 36 °C     -     Optical Drives:  TSSTcorp CDRW/DVD TSL462C     -     Audio:  SigmaTel High Definition Audio CODEC
PAE Enabled - Installation Date: 3/20/2009     -     Plug and Play Monitor (1280x720@60Hz)     -     Intel Mobile Intel 945GM Express Chipset Family (Dell)
 

#4 Orange Blossom

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Posted 26 April 2010 - 08:23 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/312645/malwarebytes-wont-run/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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