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XP Doesn't Boot. Cursor on black screen.

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3 replies to this topic

#1 greenienotmeanie


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Posted 23 April 2010 - 11:22 AM


I'm hoping any knowledgeable people here might be able to help me, please.

After a failed attempt to install Comodo Firewall (followed by me uninstalling it), my computer will no longer boot. It starts to load windows, and gets to the point of a black screen with a white cursor (just before the desktop is loaded), then tells me:

* lsass.exe failed to initialize properly

* services.exe failed to initialize properly

After each of these, I click OK. Then I'm left with a black screen.

I've tried Safe Mode, but I get the same two errors. I believe that System Restore was disabled (I can't believe I left it off after the last virus cleaning episode!).

Any advice would be most appreciated. Thank you.

Edited by greenienotmeanie, 23 April 2010 - 11:24 AM.

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#2 boopme


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Posted 23 April 2010 - 12:27 PM

I have asked domeone to look.
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#3 JSntgRvr


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Posted 23 April 2010 - 02:33 PM

This is not a malware issue at his point. Chances are it is a registry problem. We will need to check your computer from an external source.

Lets give this a try. You will need a flash drive to move information from the sick computer to a working computer. It is the only way we can see the progress of our actions. Save these instructions in your flash drive as a text file (use notepad) so you can have access to these while in an external environment (PE).

Here is what you need to do.

Two programs to download


Download ISOBurner. Click Here for ISOBurner Instructions. Install the program, and follow the next set of steps.

  • Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is 276.7MB in size so it may take some time to download.
  • When downloaded double click and this will then open ISOBurner to burn the file to CD
  • Boot the Non working computer using the boot CD you just created.
  • In order to do so, the computer must be set to boot from the CD first
    Note : For information click here
  • Your system should now display a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon.
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start. Change the following settings
    • Change Drivers to All
    • Change Standart Registry to All
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive.
  • Please post the contents of the C:\OTL.txt file in your reply.

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#4 foster79


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Posted 23 April 2010 - 03:13 PM

do you have any external hard drives or smart phones(blackberry)

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