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HTTPS Tidserv request


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3 replies to this topic

#1 Benisconfused

Benisconfused

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Posted 23 April 2010 - 10:15 AM

Hello im a complete computer dunce and really need some help.
my norton has been telling me that it keeps blocking traffic or something. its says soemthing like HTTPS tidserve request blocked.
While searching google i found this website and am hoping you can help me.
I am currently on my moms laptop and have my laptops wireless switched off (friends advice)
I have scanned with Norton, AVG, malebytes (or something like that) windows malicous software removal tool.
Only AVG came up with anything and this didnt solve the problem.
I have run DDS and tried to run GMER but it stops runnign and crashes.

here is the DDS report.



DDS (Ver_10-03-17.01) - NTFSx86
Run by Currys at 22:32:53.32 on 22/04/2010
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_16
Microsoft® Windows Vista™ Home Basic 6.0.6001.1.1252.44.1033.18.1790.1103 [GMT 1:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Windows\system32\lsm.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\ProgramData\Macrovision\FLEXnet Connect\6\ISUSPM.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\SMINST\BLService.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\VentSrv\ventrilo_svc.exe
C:\Windows\system32\DllHost.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\VentSrv\ventrilo_srv.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Norton Internet Security\Engine\16.8.0.41\ccSvcHst.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\WUDFHost.exe
C:\Users\Currys\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://uk.ask.com?o=15438&l=dis
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=91&bd=Presario&pf=cnnb
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=91&bd=Presario&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=91&bd=Presario&pf=cnnb
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\16.8.0.41\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\16.8.0.41\IPSBHO.DLL
BHO: AOL Toolbar BHO: {7c554162-8cb7-45a4-b8f4-8ea1c75885f9} - c:\program files\aol\aol toolbar 5.0\aoltb.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: FDMIECookiesBHO Class: {cc59e0f9-7e43-44fa-9faa-8377850bf205} - c:\program files\free download manager\iefdm2.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\16.8.0.41\coIEPlg.dll
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} - c:\program files\aol\aol toolbar 5.0\aoltb.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
uRun: [PlayNC Launcher]
uRun: [ISUSPM] "c:\programdata\macrovision\flexnet connect\6\ISUSPM.exe" -scheduler
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &AOL Toolbar Search - c:\programdata\aol\ietoolbar\resources\en-gb\local\search.html
IE: Download all with Free Download Manager - file://c:\program files\free download manager\dlall.htm
IE: Download selected with Free Download Manager - file://c:\program files\free download manager\dlselected.htm
IE: Download video with Free Download Manager - file://c:\program files\free download manager\dlfvideo.htm
IE: Download with Free Download Manager - file://c:\program files\free download manager\dllink.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton internet security\engine\16.8.0.41\CoIEPlg.dll
AppInit_DLLs: avgrsstx.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"

================= FIREFOX ===================

FF - ProfilePath - c:\users\currys\appdata\roaming\mozilla\firefox\profiles\6xwh34cd.default\
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - WWW.FACEBOOK.COM
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?ie=UTF-8&oe=UTF-8&sourceid=navclient&gfns=1&q=
FF - prefs.js: network.proxy.type - 2
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\coffplgn\components\coFFPlgn.dll
FF - component: c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\mozilla firefox\plugins\nppopcaploader.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
user_pref(network.http.accept.default,text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,*/*;q=0.5,application/x-tsmxml);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R0 AVG Anti-Rootkit;AVG Anti-Rootkit;c:\windows\system32\drivers\avgarkt.sys [2007-1-31 5632]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1008000.029\SymEFA.sys [2010-2-3 310320]
R1 AvgArCln;Avg Anti-Rootkit Clean Driver;c:\windows\system32\drivers\AvgArCln.sys [2010-4-22 3968]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2010-4-21 216200]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2010-4-21 29512]
R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2010-4-21 242696]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1008000.029\BHDrvx86.sys [2010-2-3 259632]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1008000.029\cchpx86.sys [2010-2-3 482432]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20100415.001\IDSvix86.sys [2010-4-17 343088]
R2 avg9emc;AVG Free E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2010-4-21 916760]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-4-21 308064]
R2 ezSharedSvc;Easybits Shared Services for Windows;c:\windows\system32\svchost.exe -k netsvcs [2008-1-21 21504]
R2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\engine\16.8.0.41\ccSvcHst.exe [2010-2-3 117640]
R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2008-10-25 365952]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-8-26 102448]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2008-5-9 43040]
R3 SYMNDISV;Symantec Network Filter Driver;c:\windows\system32\drivers\nis\1008000.029\symndisv.sys [2010-2-3 48688]
S3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-10-25 193840]
S3 GSQR;GSQR;c:\users\currys\appdata\local\temp\GSQR.exe [2010-4-22 420736]
S3 npggsvc;nProtect GameGuard Service;c:\windows\system32\gamemon.des -service --> c:\windows\system32\GameMon.des -service [?]

=============== Created Last 30 ================

2010-04-22 13:46:17 3968 ----a-w- c:\windows\system32\drivers\AvgArCln.sys
2010-04-22 13:42:56 270796844 ----a-w- c:\windows\MEMORY.DMP
2010-04-21 16:46:57 0 d--h--w- C:\$AVG
2010-04-21 16:04:44 12464 ----a-w- c:\windows\system32\avgrsstx.dll
2010-04-21 16:04:41 242696 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2010-04-21 16:04:26 216200 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2010-04-21 16:04:15 0 d-----w- c:\windows\system32\drivers\Avg
2010-04-21 16:01:19 0 d-----w- c:\program files\AVG
2010-04-21 16:00:54 0 d-----w- c:\programdata\avg9
2010-04-20 23:35:03 0 d-----w- c:\program files\CCleaner
2010-04-19 23:27:28 0 d-----w- c:\users\currys\appdata\roaming\D48CECFB71E3AECAE6EF686641DADF70
2010-04-14 11:38:07 898952 ----a-w- c:\windows\system32\drivers\tcpip.sys
2010-04-14 11:38:06 25088 ----a-w- c:\windows\system32\drivers\tunnel.sys
2010-04-14 11:38:06 190464 ----a-w- c:\windows\system32\iphlpsvc.dll
2010-04-14 11:38:00 78848 ----a-w- c:\windows\system32\drivers\mrxsmb20.sys
2010-04-14 11:37:59 212992 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2010-04-14 11:37:59 105984 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2010-04-14 11:37:48 3600776 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-04-14 11:37:47 3548560 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-04-14 11:37:32 171520 ----a-w- c:\windows\system32\wintrust.dll
2010-04-14 11:37:23 430080 ----a-w- c:\windows\system32\vbscript.dll
2010-04-14 11:36:21 62464 ----a-w- c:\windows\system32\l3codeca.acm
2010-04-14 11:33:36 98304 ----a-w- c:\windows\system32\cabview.dll
2010-03-27 09:21:04 679936 ----a-w- c:\windows\system32\D3DX81ab.dll
2010-03-27 09:21:04 1970176 ----a-w- c:\windows\system32\d3dx9.dll
2010-03-27 09:21:02 0 d-----w- c:\program files\Cheat Engine

==================== Find3M ====================

2010-04-22 13:48:36 31966 ----a-w- c:\programdata\nvModes.dat
2010-04-04 10:18:13 51200 ----a-w- c:\windows\inf\infpub.dat
2010-04-04 10:18:12 86016 ----a-w- c:\windows\inf\infstrng.dat
2010-04-04 10:18:11 86016 ----a-w- c:\windows\inf\infstor.dat
2010-03-29 23:46:30 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-03-29 23:45:52 20824 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-03-25 15:27:48 2506 ----a-w- c:\users\currys\appdata\roaming\wklnhst.dat
2010-03-09 16:28:40 833024 ----a-w- c:\windows\system32\wininet.dll
2010-03-09 16:25:21 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-03-09 14:01:47 26624 ----a-w- c:\windows\system32\ieUnatt.exe
2010-03-08 23:39:31 69 ----a-w- c:\users\currys\jagex_runescape_preferences2.dat
2010-03-08 23:29:44 41 ----a-w- c:\users\currys\jagex_runescape_preferences.dat
2010-02-16 21:16:51 588472 ----a-w- c:\windows\system32\ezsvc7x.dll
2010-02-12 10:48:12 293376 ----a-w- c:\windows\system32\browserchoice.exe
2010-02-02 00:07:45 665600 ----a-w- c:\windows\inf\drvindex.dat
2010-01-25 12:48:34 472576 ----a-w- c:\windows\system32\secproc_isv.dll
2010-01-25 12:48:34 151040 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-01-25 12:48:34 151040 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-01-25 12:48:06 472064 ----a-w- c:\windows\system32\secproc.dll
2010-01-25 12:45:56 329216 ----a-w- c:\windows\system32\msdrm.dll
2010-01-25 08:35:01 346624 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-01-25 08:35:00 523776 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-01-25 08:34:56 511488 ----a-w- c:\windows\system32\RMActivate.exe
2010-01-25 08:34:56 347136 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-01-23 09:44:02 2048 ----a-w- c:\windows\system32\tzres.dll
2008-01-21 02:57:01 174 --sha-w- c:\program files\desktop.ini
2006-11-02 12:39:34 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:39:34 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:39:34 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:39:34 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2008-10-25 17:09:05 8192 --sha-w- c:\windows\users\default\NTUSER.DAT

============= FINISH: 22:35:24.95 ===============



PLEASE HELP smile.gif

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#2 Benisconfused

Benisconfused
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Posted 26 April 2010 - 10:37 AM

Ok this should be a more simple request. i have decided to wipe everything off there and make it a fresh laptop.
I no longer have any of the CDs for this laptop though.
Is there a way to reformat and re-install without CDs?
Or shall i buy a new install CD?

#3 Elise

Elise

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Posted 28 April 2010 - 03:30 PM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft


#4 Elise

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Posted 04 May 2010 - 10:52 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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