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Need Help 100% Usage


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3 replies to this topic

#1 viper123

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Posted 24 September 2005 - 11:20 PM

hey heres my log Im really looking for help
Ive ran scans and still having slow internet on normal mode and fast internet on safe mode with networking

Logfile of HijackThis v1.99.1
Scan saved at 11:17:14 PM, on 9/24/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\System32\cefklhi.exe
C:\Program Files\Common Files\AOL\1125092413\ee\AOLHostManager.exe
C:\Program Files\Common Files\AOL\1125092413\ee\AOLServiceHost.exe
C:\WINDOWS\System32\dzgidu.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...ario&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...ario&pf=desktop
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] c:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1125092413\ee\AOLHostManager.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\System32\dzgidu.exe reg_run
O4 - HKLM\..\Run: [dewcyvm] C:\WINDOWS\System32\cefklhi.exe r
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0b\aoltray.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: rcui.exe
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {9E248641-0E24-4DDB-9A1F-705087832AD6} - (no file)
O9 - Extra 'Tools' menuitem: Java - {9E248641-0E24-4DDB-9A1F-705087832AD6} - (no file)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

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#2 suebaby41

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Posted 29 September 2005 - 10:40 AM

Welcome to the BleepingComputer forum. We are currently studying your log and will have instructions for you shortly. Thank you for your patience.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#3 suebaby41

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Posted 29 September 2005 - 03:35 PM

I see you have Norton Anti-virus which comes as a part of Norton Internet Security which contains a firewall. It is difficult to tell if you have the Norton Internet Security Suite with the firewall or just the Norton Anti-virus program. If you have just the Norton Anti-virus program, I recommend you get a firewall in addition to the Windows SP2 firewall. There are a few available for free that appear to be good and easy to use:

Zone Alarm Free Firewall

Kerio Free Firewall

Sygate Personal Firewall

Outpost Firewall Free

R-Firewall

NetVeda Safety.Net

We have some work to do.

You may want to print out this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. Please do not reboot unless instructed to do so.

Step 1

To help prevent further infection, please download and install SpywareBlaster SpywareBlaster will help to:
  • prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
  • block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.
  • restrict the actions of potentially unwanted sites in Internet Explorer.
Step 2

Please download CleanUp! CleanUp! is a powerful and easy-to-use application that removes temporary files created while surfing the web, empties the Recycle Bin, deletes files from your temporary folders and more. Open CleanUp, click on Options. Make sure that the following are checked:
  • Empty Recycle Bins
  • Delete cookies
  • Delete Prefetch files
  • Scan local drives for temporary files
  • CleanUp! All Users
The others are optional. Do not run it yet.
*IMPORTANT NOTE*
CleanUp deletes EVERYTHING out of your temp/temporary folders; it does not make backups.
If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp.

Step 3

Please download DSRFix. Extract the files to your Desktop. Don't run anything in the folder yet.

Step 4

Please download Ewido Security Suite.
  • Run the installer.
  • When installing uncheck:
    • Install background guard
    • Install scan via context menu
  • Open Ewido.
  • Update the definitions for Ewido.
  • Close Ewido for now.
Step 5

Please download Ad-Aware SE Personal Install it and check for updates.

Please download VX2 Cleaner Make sure Ad-Aware SE Personal is closed and install the VX2 Cleaner.

Step 6
  • Run Ad-Aware SE Personal.
  • Click Add-Ons.
  • Double-click VX2 Cleaner.
  • Click Ok to Execute this tool.
  • If nothing is found, click Ok and exit the program.
or
  • If malware is found, click Clean System.
  • When it's done, click Start in Ad-Aware SE Personal.
  • Make sure Perform smart system scan is checked.
  • Click Next.
  • Let it clean anything it finds.
Step 7

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost

Are you using a proxy? Does your ISP require this entry? Please post your answer in your next reply.

Step 8

Use 'ctrl' + 'alt' + 'del' (Three keys together) to get task manager. Find these processes and 'end task' them.
OR]
Use the process viewer in Hijackthis, Open the Misc Tools Section then Open Process Manager, find these programs and “kill process” the following running processes (Do not worry if they are not there)

cefklhi.exe

dzgidu.exe

dzgidu.exe reg_run

cefklhi.exe r

svcproc.exe


Let’s address the HijackThis fixes.

Please run HijackThis and click "Scan." Place checks next to the following entries (make sure not to miss any):

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...ario&pf=desktop

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&t...ario&pf=desktop

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)

O4 - HKLM\..\Run: [winsync] C:\WINDOWS\System32\dzgidu.exe reg_run

O4 - HKLM\..\Run: [dewcyvm] C:\WINDOWS\System32\cefklhi.exe r

O9 - Extra button: (no name) - {9E248641-0E24-4DDB-9A1F-705087832AD6} - (no file)

O9 - Extra 'Tools' menuitem: Java - {9E248641-0E24-4DDB-9A1F-705087832AD6} - (no file)

O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe


Close all browsers and other windows except for HijackThis, and click "Fix Checked" to have HijackThis fix the entries you checked.

Step 9

Open the DSRFix folder on your Desktop. Double click dsrfix.bat to run the program. A DOS window should open and close quickly, this is normal. Once the fix has completed the tool will close on its own.

Step 10

Reboot to safe mode. If you don’t know how to boot in safe mode, there is a tutorial HERE .
NOTE: To avoid the risk of any of the files or folders not being found due to their having the 'Hidden' attribute, first make sure that in Folder Options > View hidden and operating system files are set to show:
http://www.xtra.co.nz/help/0,,4155-1916458,00.html
Or items 8 & 9 from this link :
http://www.russelltexas.com/malware/faqhijackthis.htm

Using Windows Explorer, locate the following files and DELETE them (Do not worry if they are not there):

Search for and delete these files :

C:\WINDOWS\System32\cefklhi.exe

C:\WINDOWS\System32\dzgidu.exe

C:\WINDOWS\System32\dzgidu.exe reg_run

C:\WINDOWS\System32\cefklhi.exe r

C:\WINDOWS\svcproc.exe

C:\Windows\System32\wuauclt.dll Be sure to delete wuauclt.dll not wuauclt.exe which is a legitimate file.

Step 11

Still in safe mode, run Ewido.
  • Click on scanner. (Don't do anything on the computer while Ewido is running.)
  • Click Complete System Scan.
  • If you get a prompt asking to clean files then click OK.
  • Choose clean and click OK.
  • When the scan is done, choose Save Report and save it your desktop.
  • Close Ewido.
Step 12

Run Ad-Aware SE Personal.
  • Click Start in Ad-Aware SE Personal.
  • Make sure Perform smart system scan is checked.
  • Click Next.
  • Let it clean anything it finds.
Step 13

Reboot to normal mode

Step 14

Let's make sure that this O23 service is deleted.
  • Start HiJackThis
  • Click "Config" button
  • Click "Misc Tools" button
  • Click “Delete an NT Service” button
  • Copy and Paste the bold text below in the "Delete an NT Service" window

    C:\WINDOWS\svcproc.exe

  • Click "OK"
  • Close HiJackThis
Step 15

Let’s run Cleanup to ensure no malware is hiding in temporary folders and for general computer cleanup to free space on your computer.

Step 16

Please run HiJackThis in normal mode and post a new HiJackThis log and the log from Ewido.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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Join The Fight Against Malware
No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#4 suebaby41

suebaby41

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Posted 17 October 2005 - 11:43 AM

Since your problem appears to be resolved, this thread will now be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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Join The Fight Against Malware
No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.




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