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Unable to enable firewall


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#1 Ann Cantelow

Ann Cantelow

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Posted 22 April 2010 - 03:40 PM

Hi. My Acer XP computer is so infected that the firewall has turned itself off, and refuses to let me enable it again from the firewall selection in the Control Panel. I've disabled network interfaces for now, and am running GMER, but will it help? Will it help me to enable the network to try to upload DDS and the Attach.txt too? These latter 2 I have, but the firewall turned itself off after I gathered them, and I fear I am more infected than before.

Any advice on best way to proceed very much appreciated, thanks tons. (This is typed from another computer, a mac, on my home network.)

Edit- it occurs to me I could do a restore (of the registry? the restore function) from an earlier date. I'll do that next after gmer completes- if it completes, it has crashed the machine a couple of times. Maybe then I'll get my firewall back and can bring you the logs you need. Thanks.

Edited by Orange Blossom, 22 April 2010 - 05:33 PM.
Move to AII as no logs posted. ~ OB


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#2 Orange Blossom

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Posted 23 April 2010 - 06:48 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/312013/would-like-help-with-a-clear-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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