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Adobe Reader Version9.3.1


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19 replies to this topic

#1 sisterrita

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Posted 22 April 2010 - 12:51 PM

keep getting notice to update, but will not allow. When I try to install the update I get message:
Cannot install the update. Please run Adobe Reader Repair
Error: 1500

Adobe Reader
Version9.3.1

I have run SuperAntispyware, Malwarebytes and McAfee Scan. Nothing has helped. According to Adobe Reader, I should just uninstall and then re-install and that should fix the problem but I can't uninstall.

When I try to uninstall I get message:

Error 1402. Could not open key:
HKEY-LOCAL-MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents'IMAIL.
Verify that you have sufficient access to that key, or contact your support personnel. (I do, I'm adminstrator)

Using:
Windows XP Home
Version 5.1.2600

Thank you :thumbsup:

Edited by sisterrita, 22 April 2010 - 12:53 PM.


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#2 cryptodan

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Posted 22 April 2010 - 12:59 PM

Have you tried downloading the update directly from www.adobe.com?

#3 sisterrita

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Posted 22 April 2010 - 01:34 PM

Yes I have, still getting same message.

#4 cryptodan

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Posted 22 April 2010 - 01:36 PM

I would disable Norton and try it again.

#5 hamluis

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Posted 22 April 2010 - 02:28 PM

Uninstall your current Adobe app and updater...then try it.

Or use an alternative, such as Foxit Reader.

Louis

#6 sisterrita

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Posted 22 April 2010 - 03:31 PM

Not using Norton, do you mean my McAfee? I turned McAfee off and tried but it did not work either, still getting same message.

Edited by sisterrita, 22 April 2010 - 03:37 PM.


#7 cryptodan

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Posted 22 April 2010 - 03:35 PM

Do you have administrative rights to this machine?

#8 sisterrita

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Posted 22 April 2010 - 04:15 PM

Yes I do.

#9 keyboardNinja

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Posted 22 April 2010 - 04:36 PM

Use Revo Uninstaller to remove all traces of Adobe (since the uninstaller won't work), then reinstall directly from Adobe's website: http://get.adobe.com/reader/
PICNIC - Problem In Chair, Not In Computer

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#10 sisterrita

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Posted 22 April 2010 - 04:49 PM

ok, will give it a try and will let you know what happens.

thanks :thumbsup:

#11 keyboardNinja

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Posted 22 April 2010 - 04:50 PM

:thumbsup:
PICNIC - Problem In Chair, Not In Computer

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#12 sisterrita

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Posted 22 April 2010 - 05:16 PM

dl revo, asked it to uninstall adobe reader 9.3.1, now asking me

NOTE: Please carefully verify the bolded items! Only the checked bolded items and their subitems will be deleted!

should I check select all?

#13 cryptodan

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Posted 22 April 2010 - 05:20 PM

Yes check them all.

#14 sisterrita

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Posted 22 April 2010 - 08:45 PM

Sorry I took so long, had to take care of some things here on the home front. did as you instructed and things seem to be okay now. if problems arise again I will be back. :flowers:

In the mean time, thank so much for your help. you are jamming :thumbsup:
have a great evening

#15 keyboardNinja

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Posted 23 April 2010 - 11:10 AM

Did Adobe Reader reinstall without error?
PICNIC - Problem In Chair, Not In Computer

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