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network problems - lost network connections


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2 replies to this topic

#1 rocketm59

rocketm59

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Posted 22 April 2010 - 11:45 AM

I'm having problems with a desktop. I have lost network connection, no LAN settings and cannot add a new connection and obviously no internet. Network troubleshooter will not run. I cannot run McAfee or other programs. All other computers on the network are up and running. I have tried searching multiple topics similar problems. I have been unsuccessful starting needed services such as telephony, remote access, network location awareness, etc.

I transferred over a program from my laptop to get the following hijack analysis:

Logfile of Advanced SystemCare 3 Security Analyzer
Scan saved at 12:14:15 PM, on 4/22/2010
Platform: Windows XP (WinNT 5.1)
MSIE: Internet Explorer v7.0 (7.0.5730.11)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\brss01a.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\LMabcoms.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\pctspk.exe
C:\PROGRA~1\MULTI-~1\MMKey.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe
C:\Program Files\WinZip\WZQKPICK.EXE
F:\IObit\Advanced SystemCare 3\AWC.exe
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: My.Freeze.com Toolbar - {0bd6f992-62ad-47f7-aca6-299729be4e2b} - C:\Program Files\myfreezetoolbar\myfreezedx.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~1\mcafee\msk\mskapbho.dll
O2 - BHO: McAfee Phishing Filter - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20100421113523.dll
O2 - BHO: scriptproxy - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: scriptproxy - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 - BHO: scriptproxy - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Updater For My.Freeze.com Toolbar - {C26CD490-5F01-41E3-B150-EB29F19DA056} - C:\Program Files\myfreezetoolbar\auxi\myfreezetoolbAu.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.0988.2\msneshellx.dll
O2 - BHO: MSN Toolbar Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.0988.2\msneshellx.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: My.Freeze.com Toolbar - {0bd6f992-62ad-47f7-aca6-299729be4e2b} - C:\Program Files\myfreezetoolbar\myfreezedx.dll
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [DW6] "C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Multi-Media Keyboard] C:\PROGRA~1\MULTI-~1\MMKey.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04b\BrStDvPt.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe"
O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe"
O4 - HKLM\..\Run: [PPort11reminder] "C:\Program Files\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://download.microsoft.com/download/e/7.../OGAControl.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://download.microsoft.com/download/8/b...heckControl.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Plug-in 1.6.0_20) - http://java.sun.com/update/1.6.0/jinstall-...indows-i586.cab
O16 - DPF: {CAFEEFAC-0013-0001-0015-ABCDEFFEDCBA} - http://java.sun.com/products/plugin/autodl...indows-i586.cab
O16 - DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - http://java.sun.com/update/1.5.0/jinstall-...indows-i586.cab
O16 - DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - http://java.sun.com/update/1.5.0/jinstall-...indows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - http://java.sun.com/update/1.6.0/jinstall-...indows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - http://java.sun.com/update/1.6.0/jinstall-...indows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - http://java.sun.com/update/1.6.0/jinstall-...indows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - http://java.sun.com/update/1.6.0/jinstall-...indows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} (Java Plug-in 1.6.0_07) - http://java.sun.com/update/1.6.0/jinstall-...indows-i586.cab
O16 - DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} (Java Plug-in 1.6.0_20) - http://java.sun.com/update/1.6.0/jinstall-...indows-i586.cab
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} (Java Plug-in 1.6.0_20) - http://java.sun.com/update/1.6.0/jinstall-...indows-i586.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - http://download.macromedia.com/pub/shockwa...ash/swflash.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup160.cab
O23 - Service: Alerter - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Application Management (AppMgmt) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Audio (AudioSrv) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Background Intelligent Transfer Service (BITS) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Brother Industries, Ltd. - C:\WINDOWS\system32\Brmfrmps.exe
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe
O23 - Service: Computer Browser (Browser) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Cryptographic Services (CryptSvc) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: DHCP Client (Dhcp) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Logical Disk Manager (dmserver) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: DNS Client (Dnscache) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Wired AutoConfig (Dot3svc) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Extensible Authentication Protocol Service (EapHost) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Error Reporting Service (ERSvc) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: COM+ Event System (EventSystem) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Fast User Switching Compatibility (FastUserSwitchingCompatibility) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Google Desktop Manager 5.9.911.3589 (GoogleDesktopManager-110309-193829) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Update Service (gupdate1c9b201b2c8121c) (gupdate1c9b201b2c8121c) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Help and Support (helpsvc) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Human Interface Device Access (HidServ) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Health Key and Certificate Management Service (hkmsvc) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: HTTP SSL (HTTPFilter) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Server (lanmanserver) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Workstation (lanmanworkstation) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: lmab_device - Unknown owner - C:\WINDOWS\system32\LMabcoms.exe
O23 - Service: TCP/IP NetBIOS Helper (LmHosts) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Personal Firewall (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McShield - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
O23 - Service: Messenger - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: Network Access Protection Agent (napagent) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Network Connections (Netman) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Network Location Awareness (NLA) (Nla) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Removable Storage (NtmsSvc) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Remote Access Auto Connection Manager (RasAuto) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Access Connection Manager (RasMan) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Routing and Remote Access (RemoteAccess) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Task Scheduler (Schedule) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Secondary Logon (seclogon) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: System Event Notification (SENS) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Firewall/Internet Connection Sharing (ICS) (SharedAccess) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Shell Hardware Detection (ShellHWDetection) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: System Restore Service (srservice) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: SSDP Discovery Service (SSDPSRV) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Image Acquisition (WIA) (stisvc) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Symantec Core LC - Unknown - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Telephony (TapiSrv) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Themes - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Distributed Link Tracking Client (TrkWks) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Universal Plug and Play Device Host (upnphost) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Time (W32Time) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: WebClient - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Management Instrumentation (winmgmt) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Portable Media Serial Number Service (WmdmPmSN) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Security Center (wscsvc) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Automatic Updates (wuauserv) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Driver Foundation - User-mode Driver Framework (WudfSvc) - Unknown - C:\WINDOWS\system32\svchost.exe
O23 - Service: Wireless Zero Configuration (WZCSVC) - Unknown - C:\WINDOWS\System32\svchost.exe
O23 - Service: Network Provisioning Service (xmlprov) - Unknown - C:\WINDOWS\System32\svchost.exe

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#2 rocketm59

rocketm59
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Posted 22 April 2010 - 01:07 PM

Sorry, it was the McAfee problem. I didn't notice the post on the home page. I used the McAfee ALERT: 5958 DAT Update Issue (For Home Users Only)

•If you are a Home or Consumer user, see article TS100969

Problems solved!

#3 cryptodan

cryptodan

    Bleepin Madman


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Posted 22 April 2010 - 01:38 PM

Thanks for providing feedback.




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