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Your PC Protector infection


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2 replies to this topic

#1 KeySlammer

KeySlammer

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Posted 22 April 2010 - 08:25 AM

My PC's been hit by Your PC Protector; half the time I can't even open any executables, including the browser. I tried using the directions on http://www.bleepingcomputer.com/virus-remo...ur-pc-protector, and got as far as the MalwareBytes installation. When I tried to UPDATE it, I got this error msg:

Error code
MBAM_ERROR_UPDATING (0, 0, SHRegGetPath)

I had gotten Your PC Protector to stop popping up, but your instructions mention NOT REBOOTING until the process is complete or the virus will re-start itself. At this stage, my AVG Resident Shield Alert is still going off most every time I click on a new link, so I know I'm not done yet. Any help/advice would be greatly appreciated; I'm "good at computer stuff," but this is slightly over my head and I don't quite know what I'm doing.

Thanks,
KeySlammer


DDS (Ver_10-03-17.01) - NTFSx86
Run by Andy at 21:35:35.98 on Wed 04/21/2010
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.638.158 [GMT -8:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
svchost.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\iTunes\ITUNES~1.EXE
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
C:\WINDOWS\System32\snmp.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Malwarebytes' Anti-Malware\1cEZCgvhN.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Andy\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://www.dellnet.com
uSearch Bar = hxxp://www.google.com
uInternet Settings,ProxyOverride = hxxp://localhost;
uURLSearchHooks: H - No File
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: ADC PlugIn: {77dc0baa-3235-4ba9-8be8-aa9eb678fa02} - c:\program files\adc32.dll
BHO: : {8da5457f-a8aa-4ccf-a842-70e6fd274094} - c:\progra~1\common~1\wintools\WToolsT.dll
BHO: {afd3ecab-cdce-4699-8a19-1d370e835132} - zenonabi.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {18668683-731C-48FA-B1B9-AD013748FB00} - No File
TB: {C7768536-96F8-4001-B1A2-90EE21279187} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [QuickCare] c:\program files\qwest\quickcare\bin\sprtcmd.exe /P QuickCare
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [sezopozere] Rundll32.exe "lefikazi.dll",s
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [kojejijan] Rundll32.exe "c:\windows\system32\newuwiyo.dll",a
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
mExplorerRun: [c:\windows\system32\issrch.exe] c:\windows\system32\issrch.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {33564D57-0000-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/F/6/E/F6E491A6-77E1-4E20-9F5F-94901338C922/wmv9VCM.CAB
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxsrvc.dll
AppInit_DLLs: c:\windows\system32\yekitima.dll c:\windows\system32\kehitulo.dll mivimoru.dll c:\windows\system32\ganizoni.dll c:\windows\system32\newuwiyo.dll
SSODL: hinodepar - {f13451f9-e060-4d3c-af28-4602857b4cd0} - c:\windows\system32\rifediga.dll
SSODL: halazinod - {d0ccbcaa-66ed-4927-8ec2-6e866d62f700} - c:\windows\system32\sikizela.dll
SSODL: nopiyezul - {f5adae30-6793-4390-9015-ff1fbf9f373e} - c:\windows\system32\yekitima.dll
SSODL: lehiroyak - {01de8c85-5256-415f-97f5-05d491978411} - c:\windows\system32\ganizoni.dll
SSODL: pavigonof - {aaf3f3a2-1a15-45d1-8077-1408ed4b36a3} - c:\windows\system32\vifowane.dll
SSODL: mijerozah - {03e4d231-08ce-4b78-8372-45880c14190e} - c:\windows\system32\vifowane.dll
SSODL: nivemajoz - {792cea2c-3c5a-4a57-b88a-386986a8a81d} - c:\windows\system32\vifowane.dll
SSODL: novizuwim - {9d28ab78-49e6-46f7-ae77-6bd79d9ce47a} - c:\windows\system32\vifowane.dll
SSODL: zavutoton - {b14a2460-0873-4cfc-a5a8-a050d20c645a} - c:\windows\system32\vifowane.dll
SSODL: lahiheboh - {ae61f786-08f5-4681-95f9-d3682da6ef95} - c:\windows\system32\newuwiyo.dll
SSODL: bokayoton - {5b931993-6a27-4a92-9fe9-07ffdd88b3d6} - c:\windows\system32\newuwiyo.dll
SSODL: bohofolak - {c3348b2f-30c8-468b-b3b3-7df09634f9f2} - c:\windows\system32\newuwiyo.dll
STS: gahurihor: {f13451f9-e060-4d3c-af28-4602857b4cd0} - c:\windows\system32\rifediga.dll
STS: tokatiluy: {d0ccbcaa-66ed-4927-8ec2-6e866d62f700} - c:\windows\system32\sikizela.dll
STS: jugezatag: {f5adae30-6793-4390-9015-ff1fbf9f373e} - c:\windows\system32\yekitima.dll
STS: mujuzedij: {01de8c85-5256-415f-97f5-05d491978411} - c:\windows\system32\ganizoni.dll
STS: tokatiluy: {aaf3f3a2-1a15-45d1-8077-1408ed4b36a3} - c:\windows\system32\vifowane.dll
STS: gahurihor: {03e4d231-08ce-4b78-8372-45880c14190e} - c:\windows\system32\vifowane.dll
STS: gahurihor: {792cea2c-3c5a-4a57-b88a-386986a8a81d} - c:\windows\system32\vifowane.dll
STS: jugezatag: {9d28ab78-49e6-46f7-ae77-6bd79d9ce47a} - c:\windows\system32\vifowane.dll
STS: tokatiluy: {b14a2460-0873-4cfc-a5a8-a050d20c645a} - c:\windows\system32\vifowane.dll
STS: tokatiluy: {ae61f786-08f5-4681-95f9-d3682da6ef95} - c:\windows\system32\newuwiyo.dll
STS: jugezatag: {5b931993-6a27-4a92-9fe9-07ffdd88b3d6} - c:\windows\system32\newuwiyo.dll
STS: jugezatag: {c3348b2f-30c8-468b-b3b3-7df09634f9f2} - c:\windows\system32\newuwiyo.dll
LSA: Notification Packages = scecli mivimoru.dll
IFEO: MpCmdRun.exe - c:\windows\system32\svchost.exe
IFEO: MSASCui.exe - c:\windows\system32\svchost.exe
IFEO: MsMpEng.exe - c:\windows\system32\svchost.exe
IFEO: msseces.exe - c:\windows\system32\svchost.exe

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\andy\applic~1\mozilla\firefox\profiles\3pr1yawh.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils2.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2010-4-20 216200]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2010-4-20 29512]
R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2010-4-20 242696]
R2 AdobeActiveFileMonitor;Adobe Active File Monitor;c:\program files\adobe\photoshop elements 3.0\PhotoshopElementsFileAgent.exe [2004-10-4 98304]
R2 avg9emc;AVG Free E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2010-4-20 916760]
R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-4-20 308064]
R2 PhotoshopElementsDeviceConnect;Photoshop Elements Device Connect;c:\program files\adobe\photoshop elements 3.0\PhotoshopElementsDeviceConnect.exe [2004-10-4 118784]
R2 sprtlisten;SupportSoft Listener Service;c:\program files\common files\supportsoft\bin\sprtlisten.exe [2008-1-8 1213728]
S2 AdbUpd;Adobe Update Service;c:\program files\svchost.exe [2010-4-20 28672]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg9\toolbar\ToolbarBroker.exe [2010-4-20 369920]
S3 lac97inf;lac97inf;c:\docume~1\leighann\locals~1\temp\lac97inf.sys [2002-8-18 31744]

=============== Created Last 30 ================

2010-04-22 05:13:23 0 d-----w- c:\docume~1\andy\applic~1\Malwarebytes
2010-04-22 05:09:05 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-04-22 05:09:02 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-04-22 05:09:01 20824 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-04-22 05:09:01 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-04-21 19:54:55 0 ----a-w- c:\program files\extra.dat
2010-04-20 20:00:20 0 d--h--w- C:\$AVG
2010-04-20 19:57:11 12464 ----a-w- c:\windows\system32\avgrsstx.dll
2010-04-20 19:57:05 242696 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2010-04-20 19:56:52 216200 ----a-w- c:\windows\system32\drivers\avgldx86.sys
2010-04-20 19:56:25 0 d-----w- c:\windows\system32\drivers\Avg
2010-04-20 19:56:14 0 d-----w- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar
2010-04-20 19:50:11 0 d-----w- c:\program files\AVG
2010-04-20 19:49:39 0 d-----w- c:\docume~1\alluse~1\applic~1\avg9
2010-04-20 18:05:40 0 d-----w- c:\program files\scdata
2010-04-20 18:01:18 970752 ----a-w- c:\program files\adc32.dll
2010-04-20 18:01:18 35328 ----a-w- c:\program files\alggui.exe
2010-04-20 18:01:10 56 ----a-w- c:\program files\wp4.dat
2010-04-20 18:01:10 36 ----a-w- c:\program files\skynet.dat
2010-04-20 18:01:10 3 ----a-w- c:\program files\wp3.dat
2010-04-20 18:01:10 28672 ----a-w- c:\program files\svchost.exe
2010-04-20 18:01:03 0 d-----w- c:\program files\Your PC Protector
2010-04-10 18:40:38 0 d-----w- c:\program files\14 Degrees East
2010-03-31 19:34:08 0 d-----w- c:\program files\eMusic Download Manager
2010-03-31 02:41:36 0 d-----w- c:\program files\eCalc Calculator
2010-03-26 19:53:14 227840 ----a-w- c:\windows\MultiCalculator.exe
2010-03-26 02:49:09 0 d-----w- c:\windows\Character Map
2010-03-25 04:09:53 0 d-----w- c:\docume~1\andy\applic~1\Jarte
2010-03-25 04:09:48 0 d-----w- c:\program files\Jarte
2010-03-25 03:45:41 0 d-----w- c:\docume~1\alluse~1\applic~1\RegCure

==================== Find3M ====================

2010-04-20 18:01:13 9 ----a-w- c:\program files\nuar.old
2010-04-10 00:54:19 21840 -c--atw- c:\windows\system32\SIntfNT.dll
2010-04-10 00:54:19 17212 -c--atw- c:\windows\system32\SIntf32.dll
2010-04-10 00:54:19 12067 -c--atw- c:\windows\system32\SIntf16.dll
2010-02-26 16:54:33 20 ---h--w- c:\docume~1\alluse~1\applic~1\PKP_DLdu.DAT
2010-02-07 06:16:29 49580 ---ha-w- c:\windows\system32\mlfcache.dat
2008-09-03 04:14:52 146 -c-ha-w- c:\program files\hpothb07.dat
2008-09-03 04:14:29 255 -c-ha-w- c:\program files\hpothb07.tif
2005-06-15 20:23:20 67 -c--a-w- c:\program files\rem_cdk.bat
2010-01-18 02:50:56 41984 --sha-w- c:\windows\system32\bahabona.dll
2010-01-15 19:29:55 41984 --sha-w- c:\windows\system32\bonopefo.dll
2010-01-19 16:54:12 42496 --sha-w- c:\windows\system32\dowuvedo.dll
2010-01-18 19:12:11 41984 --sha-w- c:\windows\system32\genetoda.dll
2010-01-15 19:29:55 95232 --sha-w- c:\windows\system32\gigivada.dll
2010-01-15 05:51:46 41984 --sha-w- c:\windows\system32\huyahife.dll
2010-01-18 19:12:11 94720 --sha-w- c:\windows\system32\kehitulo.dll
2010-01-21 19:54:26 47112 --sha-w- c:\windows\system32\kelewaba.exe
2010-01-11 18:56:40 65024 --sha-w- c:\windows\system32\lefikazi.dll
2010-01-11 18:56:40 65024 --sha-w- c:\windows\system32\mivimoru.dll
2010-01-16 17:25:02 41984 --sha-w- c:\windows\system32\nagomone.dll
2010-01-21 19:54:26 94720 --sha-w- c:\windows\system32\newuwiyo.dll
2010-01-15 05:51:46 95232 --sha-w- c:\windows\system32\nijetiyi.dll
2010-01-11 18:56:03 65024 --sha-w- c:\windows\system32\pakiguwu.dll
2010-01-21 19:54:26 41984 --sha-w- c:\windows\system32\susalade.dll
2010-01-20 04:54:19 41984 --sha-w- c:\windows\system32\tesusatu.dll
2010-01-20 18:00:43 41984 --sha-w- c:\windows\system32\yetuheke.dll
2010-01-17 05:25:16 41984 --sha-w- c:\windows\system32\zurihiga.dll

============= FINISH: 21:37:39.85 ===============

Attached Files



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#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 60,833 posts
  • OFFLINE
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  • Gender:Female
  • Location:Romania
  • Local time:02:41 AM

Posted 28 April 2010 - 03:26 PM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
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If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

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In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#3 Elise

Elise

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Posted 04 May 2010 - 10:47 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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