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weatherbug or windows update gave me a bad one ?


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#1 Norman_11

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Posted 22 April 2010 - 07:21 AM

I have a Dell Dimension C521 , XP , Service Pack 3, Mcaffee
Started up computer and instantly clicked on Weather Bug in my google sidebar . I got a message that said something about --- Windows XP will have to do an update. Computer will shut down and any unsaved info will be lost --- and then the computer shutdown . It could have been an update or the weatherbug.com .
Now I cannot access internet . macaffee , or help center . My task bar also dissapeared but I got that back . If I try to open Malwarebytes I get a error message that says -----
Run-time error '372':
Failed to load control 'vbalGrid' from vbalsgrid6.ocx . Your version of vbalsgrid6.ocx may be outdated . Make sure you are using the version of the control that was provided with your application .

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#2 boopme

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Posted 22 April 2010 - 10:49 AM

Hello can you first try a Syem Restore to a date before the update.. Then try updating and runng MBAM.
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#3 Norman_11

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Posted 26 April 2010 - 05:32 AM

Sorry , I didnt respond sooner .
When I try System Restore I get this message .
"System Restore is not able to protect your computer . Please restart your computer , and then run System Restore again."
Restarting the computer does not help . I get the same message everytime.

#4 boopme

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Posted 26 April 2010 - 11:51 AM

Let's see if we can connect with these.

Try this--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...."
OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.

If the 732 still exists,please refer to Steps 1-4 under the section Error 732 when trying to update Malwarebytes' Anti-Malware in this GUIDE.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Norman_11

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Posted 27 April 2010 - 12:46 PM

It is error372 not 732 that I am getting . I cant open internetexplorer so did the other option you told me too . Same results .
I have tried rkill as mentioned in guide with same results . I have tried it in safe mode too . I have noticed that I cant move or copy any files either .

#6 Elise

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Posted 28 April 2010 - 03:22 PM

Hello,
Since boopme is unavailable, I am taking over this thread.

GMER
-------
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.


If GMER crashes, try running the scan with only the Sections option checked.

regards, Elise


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#7 Norman_11

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Posted 03 May 2010 - 08:50 AM

ok . I will run the gmer this afternoon . Thanks for responding

#8 Elise

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Posted 03 May 2010 - 10:00 AM

Okay, take your time :thumbsup: If it crashes, please try to run it with the Sections option checked only.

regards, Elise


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