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No internet/network connections, copy/paste, sound, can't run MBAM (run-time error '372'), etc.


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#1 RosevilleSurveyor

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Posted 22 April 2010 - 01:09 AM

I'm sure you've seen this one before, however none of the various threads I've followed seem to be identical to my issue.
Everything was working fine all day, then all of a sudden a box tells me that the computer has to shut down in 30 secs.. its reboots, then repeats the process a couple more times. I couldn't cancel it or anything.

Can't run MBAM because of the error (see attachment).
Attached File  MBAM_Error.jpg   26.94KB   11 downloads
McAfee installed, but didn't alert about anything.

I've ran defogger, DDS, GMER, ATFCleaner, Combofix and have all the logs. I've dealt with rootkits before, but not sure whats going on here. Awaiting further instructions and thanks in advance!

Attached Files



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#2 RosevilleSurveyor

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Posted 25 April 2010 - 01:20 AM

Anyone? I've not had a chance to work on this anymore since I am traveling at the moment. Will be in a hotel with internet connection tomorrow night and would like to see some advice. I read the McAfee thread. This sounds awfully similar, yes?


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Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the Malware Response Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, up to more than a week, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Thank you for understanding.

Elise - forum moderator

Edited by elise025, 26 April 2010 - 03:52 PM.


#3 m0le

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Posted 27 April 2010 - 06:50 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
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The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

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#4 m0le

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Posted 03 May 2010 - 06:00 AM

This topic has been closed.

If you're the topic starter, and need this topic reopened, please contact me via pm with the address of the thread.

Everyone else please begin a New Topic.
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