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Infected with Your PC Protector virus but trouble updating Malwarebytes


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12 replies to this topic

#1 FriendInNeed

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Posted 21 April 2010 - 07:45 PM

I've followed the instructions on this page: http://www.bleepingcomputer.com/virus-remo...ur-pc-protector up to step 10, but am now having trouble updating Malwarebytes. The error that shows up is: MBAM_ERROR_UPDATING (0, 0, SHRegGetPath). Can someone advise on what I need to do to fix this and move on?

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#2 boopme

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Posted 21 April 2010 - 10:57 PM

Hello take a look here as it covers a few OS's and we don't know yours.
MBAM_ERROR_UPDATING (0,0,ShRegGetPath)

Post your MBAM log when done and let us know how it's doing.

Edited by boopme, 21 April 2010 - 10:58 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 FriendInNeed

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Posted 22 April 2010 - 04:04 PM

I am running Windows XP Professional

So I followed those instructions and came up with another problem which occurred at the "Download and run mbam-clean.exe from here" step.

Clicking on that link I got a File-download box and clicked run. I then got another box asking if I wanted to run the software and I clicked run once again. It then told me the utility will remove all components of Malwarebytes' Anti-Malware from my system and asked if I wanted to continue, I clicked yes. At this point I get an Error box saying "SHGetValue failed with error code 0"

And that's where I'm at.

#4 boopme

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Posted 22 April 2010 - 11:06 PM

Ok, try these first and then MBAM again.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 FriendInNeed

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Posted 23 April 2010 - 12:38 AM

Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

For this part when I right click on the SUPER icon and pick open it asks me to either run or cancel. I'm guessing I hit run but I want to make sure that is correct before I screw things up. Pardon the ignorance.

#6 boopme

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Posted 23 April 2010 - 08:25 AM

Hi. I have it like that so that we ca run ATF there and then SAS after, So ,I would say cancel there. It;s OK to run if that happened but running ATF first will shorten the scan time as it removes dead files that don't need to be scanned.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 FriendInNeed

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Posted 23 April 2010 - 09:12 AM

So I figured out I had to click run to setup the program and did all that. I did however make a mistake on running SUPER before I ran the ATF-Cleaner. When I realized this I ran ATF and then did another scan with SUPER. I've copied and pasted the two logs in separate posts below.

One other note is that when I reboot now I get two error messages. The first reads:

"Error loading c:\windows\system32\nugevozi.dll
The specific module could not be found"

And the second says:

"Error loading fekumepo.dll
The specific module could not be found"

FROM FIRST SCAN:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/23/2010 at 07:45 AM

Application Version : 4.35.1002

Core Rules Database Version : 4842
Trace Rules Database Version: 2654

Scan type : Complete Scan
Total Scan Time : 00:50:23

Memory items scanned : 238
Memory threats detected : 1
Registry items scanned : 8096
Registry threats detected : 23
File items scanned : 94517
File threats detected : 130

Adware.Vundo/Variant-EC
C:\WINDOWS\SYSTEM32\NUGEVOZI.DLL
C:\WINDOWS\SYSTEM32\NUGEVOZI.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler#{c621c666-6838-4651-a0f4-723cafd393bd}
HKCR\CLSID\{C621C666-6838-4651-A0F4-723CAFD393BD}
HKCR\CLSID\{c621c666-6838-4651-a0f4-723cafd393bd}\InprocServer32
HKCR\CLSID\{c621c666-6838-4651-a0f4-723cafd393bd}\InprocServer32#ThreadingModel
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad#hamedupiv
C:\WINDOWS\SYSTEM32\BIHORUGI.DLL
C:\WINDOWS\SYSTEM32\FOZEMEVI.DLL

Rogue.Agent/Gen-FakeAlert
HKLM\Software\Classes\CLSID\{77DC0Baa-3235-4ba9-8BE8-aa9EB678FA02}
HKCR\CLSID\{77DC0BAA-3235-4BA9-8BE8-AA9EB678FA02}
HKCR\CLSID\{77DC0BAA-3235-4BA9-8BE8-AA9EB678FA02}
HKCR\CLSID\{77DC0BAA-3235-4BA9-8BE8-AA9EB678FA02}\InprocServer32
HKCR\CLSID\{77DC0BAA-3235-4BA9-8BE8-AA9EB678FA02}\InprocServer32#ThreadingModel
C:\PROGRAM FILES\ADC32.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{77DC0Baa-3235-4ba9-8BE8-aa9EB678FA02}
HKU\S-1-5-21-896626890-706545341-1018684332-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{77DC0BAA-3235-4BA9-8BE8-AA9EB678FA02}

Browser Hijacker.FakeAlert/SHCWC
HKLM\Software\Classes\CLSID\{A77D3539-581D-450C-9E44-A84C415A6172}
HKCR\CLSID\{A77D3539-581D-450C-9E44-A84C415A6172}
HKCR\CLSID\{A77D3539-581D-450C-9E44-A84C415A6172}
HKCR\CLSID\{A77D3539-581D-450C-9E44-A84C415A6172}\InprocServer32
HKCR\CLSID\{A77D3539-581D-450C-9E44-A84C415A6172}\InprocServer32#ThreadingModel
C:\WINDOWS\SYSTEM32\MSXMLM.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A77D3539-581D-450C-9E44-A84C415A6172}
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A77D3539-581D-450C-9E44-A84C415A6172}
HKU\S-1-5-21-896626890-706545341-1018684332-1003\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A77D3539-581D-450C-9E44-A84C415A6172}
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A77D3539-581D-450C-9E44-A84C415A6172}

Adware.Tracking Cookie
C:\Documents and Settings\User\Cookies\user@statcounter[1].txt
C:\Documents and Settings\User\Cookies\user@bizrate[1].txt
C:\Documents and Settings\User\Cookies\user@media.adfrontiers[2].txt
C:\Documents and Settings\User\Cookies\user@ar.atwola[1].txt
C:\Documents and Settings\User\Cookies\user@microsoftmachinetranslation.112.2o7[1].txt
C:\Documents and Settings\User\Cookies\user@insightexpressai[1].txt
C:\Documents and Settings\User\Cookies\user@imrworldwide[2].txt
C:\Documents and Settings\User\Cookies\user@ads.youporn[2].txt
C:\Documents and Settings\User\Cookies\user@server.iad.liveperson[2].txt
C:\Documents and Settings\User\Cookies\user@serving-sys[2].txt
C:\Documents and Settings\User\Cookies\user@oddcast[1].txt
C:\Documents and Settings\User\Cookies\user@www.findstuff[2].txt
C:\Documents and Settings\User\Cookies\user@invitemedia[2].txt
C:\Documents and Settings\User\Cookies\user@pointroll[2].txt
C:\Documents and Settings\User\Cookies\user@s.clickability[2].txt
C:\Documents and Settings\User\Cookies\user@ads.mail[1].txt
C:\Documents and Settings\User\Cookies\user@a1.interclick[1].txt
C:\Documents and Settings\User\Cookies\user@fastclick[1].txt
C:\Documents and Settings\User\Cookies\user@cdn4.specificclick[2].txt
C:\Documents and Settings\User\Cookies\user@nextag[1].txt
C:\Documents and Settings\User\Cookies\user@trafficmp[1].txt
C:\Documents and Settings\User\Cookies\user@traveladvertising[1].txt
C:\Documents and Settings\User\Cookies\user@www.burstnet[2].txt
C:\Documents and Settings\User\Cookies\user@2o7[1].txt
C:\Documents and Settings\User\Cookies\user@adtech[1].txt
C:\Documents and Settings\User\Cookies\user@server.iad.liveperson[3].txt
C:\Documents and Settings\User\Cookies\user@greatwolfresorts.112.2o7[1].txt
C:\Documents and Settings\User\Cookies\user@videoegg.adbureau[2].txt
C:\Documents and Settings\User\Cookies\user@stopzilla[1].txt
C:\Documents and Settings\User\Cookies\user@ehg-nestleusainc.hitbox[2].txt
C:\Documents and Settings\User\Cookies\user@apmebf[3].txt
C:\Documents and Settings\User\Cookies\user@lfstmedia[1].txt
C:\Documents and Settings\User\Cookies\user@sales.liveperson[2].txt
C:\Documents and Settings\User\Cookies\user@ad.yieldmanager[1].txt
C:\Documents and Settings\User\Cookies\user@atwola[2].txt
C:\Documents and Settings\User\Cookies\user@mediatraffic[2].txt
C:\Documents and Settings\User\Cookies\user@microsoftinternetexplorer.112.2o7[1].txt
C:\Documents and Settings\User\Cookies\user@revsci[1].txt
C:\Documents and Settings\User\Cookies\user@tribalfusion[1].txt
C:\Documents and Settings\User\Cookies\user@kontera[1].txt
C:\Documents and Settings\User\Cookies\user@media6degrees[2].txt
C:\Documents and Settings\User\Cookies\user@content.yieldmanager[2].txt
C:\Documents and Settings\User\Cookies\user@burstnet[2].txt
C:\Documents and Settings\User\Cookies\user@youporn[1].txt
C:\Documents and Settings\User\Cookies\user@adultfriendfinder[1].txt
C:\Documents and Settings\User\Cookies\user@questionmarket[2].txt
C:\Documents and Settings\User\Cookies\user@adserver.adtechus[1].txt
C:\Documents and Settings\User\Cookies\user@casalemedia[3].txt
C:\Documents and Settings\User\Cookies\user@atdmt[3].txt
C:\Documents and Settings\User\Cookies\user@collective-media[1].txt
C:\Documents and Settings\User\Cookies\user@realmedia[1].txt
C:\Documents and Settings\User\Cookies\user@lumberliquidators.112.2o7[1].txt
C:\Documents and Settings\User\Cookies\user@overture[3].txt
C:\Documents and Settings\User\Cookies\user@tacoda[2].txt
C:\Documents and Settings\User\Cookies\user@azjmp[2].txt
C:\Documents and Settings\User\Cookies\user@ads.pointroll[1].txt
C:\Documents and Settings\User\Cookies\user@ar.atwola[3].txt
C:\Documents and Settings\User\Cookies\user@server.cpmstar[2].txt
C:\Documents and Settings\User\Cookies\user@at.atwola[2].txt
C:\Documents and Settings\User\Cookies\user@ad.wsod[1].txt
C:\Documents and Settings\User\Cookies\user@bs.serving-sys[2].txt
C:\Documents and Settings\User\Cookies\user@zedo[2].txt
C:\Documents and Settings\User\Cookies\user@specificmedia[2].txt
C:\Documents and Settings\User\Cookies\user@doubleclick[2].txt
C:\Documents and Settings\User\Cookies\user@bravenet[2].txt
C:\Documents and Settings\User\Cookies\user@microsoftwindows.112.2o7[1].txt
C:\Documents and Settings\User\Cookies\user@www.stopzilla[1].txt
C:\Documents and Settings\User\Cookies\user@mediaplex[3].txt
C:\Documents and Settings\User\Cookies\user@rotator.adjuggler[2].txt
C:\Documents and Settings\User\Cookies\user@specificclick[2].txt
C:\Documents and Settings\User\Cookies\user@msnportal.112.2o7[1].txt
C:\Documents and Settings\User\Cookies\user@citi.bridgetrack[2].txt
C:\Documents and Settings\User\Cookies\user@wachovia.112.2o7[1].txt
C:\Documents and Settings\User\Cookies\user@cgm.adbureau[1].txt
C:\Documents and Settings\User\Cookies\user@avgtechnologies.112.2o7[1].txt
C:\Documents and Settings\User\Cookies\user@www.bizrate[1].txt
C:\Documents and Settings\User\Cookies\user@interclick[2].txt
C:\Documents and Settings\User\Cookies\user@hitbox[2].txt
C:\Documents and Settings\User\Cookies\user@ads.webkinz[1].txt
C:\Documents and Settings\User\Cookies\user@statse.webtrendslive[2].txt
C:\Documents and Settings\User\Cookies\user@xm.xtendmedia[1].txt
C:\Documents and Settings\User\Cookies\user@247realmedia[1].txt
C:\Documents and Settings\User\Cookies\user@adlegend[2].txt
C:\Documents and Settings\User\Cookies\user@advertising[1].txt
C:\Documents and Settings\User\Cookies\user@adecn[1].txt
C:\Documents and Settings\User\Cookies\user@adbrite[1].txt
C:\Documents and Settings\User\Cookies\user@xbleepbook[1].txt
C:\Documents and Settings\User\Cookies\user@ads.bleepingcomputer[2].txt
C:\Documents and Settings\User\Cookies\user@eas.apm.emediate[1].txt
C:\Documents and Settings\User\Cookies\user@sales.liveperson[3].txt
C:\Documents and Settings\User\Cookies\user@network.realmedia[2].txt
C:\Documents and Settings\User\Cookies\user@2o7[2].txt
C:\Documents and Settings\User\Cookies\user@ad.yieldmanager[2].txt
C:\Documents and Settings\User\Cookies\user@ad.yieldmanager[3].txt
C:\Documents and Settings\User\Cookies\user@advertising[2].txt
C:\Documents and Settings\User\Cookies\user@apmebf[2].txt
C:\Documents and Settings\User\Cookies\user@atdmt[1].txt
C:\Documents and Settings\User\Cookies\user@casalemedia[1].txt
C:\Documents and Settings\User\Cookies\user@clicks.emarketmakers[1].txt
C:\Documents and Settings\User\Cookies\user@content.yieldmanager[1].txt
C:\Documents and Settings\User\Cookies\user@content.yieldmanager[3].txt
C:\Documents and Settings\User\Cookies\user@fastclick[2].txt
C:\Documents and Settings\User\Cookies\user@mediaplex[1].txt
C:\Documents and Settings\User\Cookies\user@overture[1].txt
C:\Documents and Settings\User\Cookies\user@revsci[2].txt
C:\Documents and Settings\User\Cookies\user@richmedia.yahoo[2].txt
C:\Documents and Settings\User\Cookies\user@rotator.adjuggler[1].txt
C:\Documents and Settings\User\Cookies\user@tacoda[1].txt

Trojan.Agent/Gen
C:\Program Files\nuar.old
C:\Program Files\wp3.dat
C:\Program Files\wp4.dat

Rogue.PersonalAntiVirus
C:\Program Files\PERSONALAV

Rogue.YourPCProtector
C:\Your PC Protector\Your PC Protector.lnk
C:\Your PC Protector
C:\Program Files\Your PC Protector\trz2.tmp
C:\Program Files\Your PC Protector
C:\Documents and Settings\User\Start Menu\Programs\Your PC Protector\Your PC Protector.lnk
C:\Documents and Settings\User\Start Menu\Programs\Your PC Protector
HKU\.DEFAULT\Software\Your PC Protector
HKU\S-1-5-18\Software\Your PC Protector

Adware.Vundo/Variant-[Fixed]
C:\WINDOWS\SYSTEM32\DIFIYULU.DLL
C:\WINDOWS\SYSTEM32\KEGEZADU.DLL
C:\WINDOWS\SYSTEM32\NUMOZUDI.DLL
C:\WINDOWS\SYSTEM32\SINUVILI.DLL

Adware.Vundo/Variant-Yx
C:\WINDOWS\SYSTEM32\LOSURUTA.DLL

Adware.Vundo/Variant-Senorita
C:\WINDOWS\SYSTEM32\PEYUMANE.DLL
C:\WINDOWS\SYSTEM32\SAMOVEVU.DLL

FROM SECOND SCAN:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/23/2010 at 09:03 AM

Application Version : 4.35.1002

Core Rules Database Version : 4842
Trace Rules Database Version: 2654

Scan type : Complete Scan
Total Scan Time : 00:44:53

Memory items scanned : 262
Memory threats detected : 1
Registry items scanned : 8085
Registry threats detected : 5
File items scanned : 83628
File threats detected : 1

Adware.Vundo/Variant-EC
C:\WINDOWS\SYSTEM32\NUGEVOZI.DLL
C:\WINDOWS\SYSTEM32\NUGEVOZI.DLL
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler#{c621c666-6838-4651-a0f4-723cafd393bd}
HKCR\CLSID\{C621C666-6838-4651-A0F4-723CAFD393BD}
HKCR\CLSID\{c621c666-6838-4651-a0f4-723cafd393bd}\InprocServer32
HKCR\CLSID\{c621c666-6838-4651-a0f4-723cafd393bd}\InprocServer32#ThreadingModel
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad#hamedupiv

#8 boopme

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Posted 23 April 2010 - 09:21 AM

Excellent..

Can you run MBam now??

"Error loading c:\windows\system32\nugevozi.dll
The specific module could not be found"

And the second says:

"Error loading fekumepo.dll
The specific module could not be found"



Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.
Credit to quietman7
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 FriendInNeed

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Posted 23 April 2010 - 10:17 AM

Nope. I'm back to square one and get the error I posted in the first post of this thread.

On a side note, I'm not sure how much longer I will have this laptop as it is not mine and will be picked up shortly.

#10 boopme

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Posted 23 April 2010 - 10:46 AM

Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

Run RKill....

Please download Rkill by Grinler and save it to your desktop.Link 2
Link 3
Link 4
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot your computer after running rkill as the malware programs will start again.



Now try MBAM again
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 FriendInNeed

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Posted 23 April 2010 - 11:05 AM

None of the rkill files worked. They said this: "An error occurred. The program will be terminated."

#12 FriendInNeed

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Posted 23 April 2010 - 11:08 AM

One more thing to note. I have an icon on my desktop for Your PC Protector. Should I have deleted that?

#13 boopme

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Posted 23 April 2010 - 11:14 AM

I have one last option . The next stepa fter this is to post in DDS.,that will need a day or two.

Click on Start, Then Control Panel
Click on Users
Create a new user account with Administrative Rights
Login as that user
Now run MBAM (MalwareBytes below) ,, Run a FULL scan this will search all user accounts on your machine.
Reboot your machine.
When your machine is at the login don't login into the infected account log into the new account you made.
Logout of the new account once the machine finishes booting up.
Log into your original account that was infected. Post the MBAM log.
Hopefully we are good.

EDIT:

One more thing to note. I have an icon on my desktop for Your PC Protector. Should I have deleted that?

YES!

Edited by boopme, 23 April 2010 - 11:15 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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