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Vista Shut-down


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8 replies to this topic

#1 unclemarine

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Posted 21 April 2010 - 07:40 PM

Several tines in the last week when I tried to shut down the computer (Vista Home Premium) it would not turn off. I then hit the turn off button on the computer (HP Compaq) still would not turn off. Then turn same off with the switch on the power strip. What's going on?
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#2 heutenitaz

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Posted 22 April 2010 - 01:21 AM

You have a file that is doing shutdown the PC.This file may be deleted due some virus or other thing I suggest you to first scan whole HDD and then just try to repair the vista.
If repair is not possible then you must have to format the HDD. In that case you have to back up all data before doing any setting.
I hope this steps solve your problem.

#3 the_patriot11

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Posted 22 April 2010 - 03:11 AM

Actually theres ways to resolve this, I can recomend having a member of our malware response team look at this. I will see to getting this topic moved to the more appropriate forum for you.

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#4 cryptodan

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Posted 22 April 2010 - 09:59 AM

So you have to use the power switch on the power strip to turn off your computer?

#5 Broni

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Posted 22 April 2010 - 01:13 PM

I then hit the turn off button on the computer (HP Compaq) still would not turn off.


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#6 unclemarine

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Posted 24 April 2010 - 03:19 PM

Thanks for your input!!
Just to make things clear. The last 14 times that I shut the computer down, 3 of thoes times I had to use the switch on the power strip. This is a problem that jumps up now and then. I have several anti-virus programs in addition I have "Spy Bot, so I don't think it's caused by some infection or other invasion.
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#7 cryptodan

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Posted 24 April 2010 - 03:22 PM

Sounds hardware related probably a BIOS update is in order.

#8 keyboardNinja

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Posted 24 April 2010 - 03:23 PM

Do you have active protection turned on for more than one of those anti-virus programs? If so, you should only have one.

As a general rule, using more than one anti-spyware program like Malwarebytes' Anti-Malware, SuperAntispyware, Spybot S&D, Ad-Aware, etc will not conflict with each other or your anti-virus if using only one of them for real time protection and others as stand-alone scanners. In fact, doing so increases your protection coverage without causing the same kind of conflicts or affecting the stability of your system that can occur when using more than one anti-virus. The overlap of protection from using different signature databases will aid in detection and removal of more threats when scanning your system for malware. However, if using all their real-time resident shields (TeaTimer, Ad-Watch, MBAM Protection Module, Spyware Terminator Shields, etc) together at the same time, there can be conflicts when each application tries to compete for resources and exclusive rights to perform an action. Additionally, competing tools may even provide redundant alerts which can be annoying and/or confusing.


Having more than one active protection enabled can certainly cause shutdown problems...
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#9 Broni

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Posted 24 April 2010 - 03:33 PM

Adding to to the previous reply....

See, if you have same problem, when you start the computer in safe mode.

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