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Internet Error messages


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17 replies to this topic

#1 Minnie7

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Posted 21 April 2010 - 03:27 PM

Hi I was recently on another part of this forum and the informer that helped thought I am infected with something here is the link to the other post:

http://www.bleepingcomputer.com/forums/t/311526/need-to-upgrade/

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#2 boopme

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Posted 21 April 2010 - 03:42 PM

Hello and welcome please run these next. If you have Spybot installed temporarily disable it.
Next run ATF:
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.45) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
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#3 Minnie7

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Posted 21 April 2010 - 04:36 PM

Ok I was able to download the ATF Cleaner and it went through but, I am not able to download the ?Malwares program I keep getting an error message when I try to open it. I did save it to my desktop but it will not open.

Also withe the Spybot it is on the computer but when I tried to disable it it should the prompts to install so im not sure if it is on here or not but I just existed out of. I did none of the prompts.

#4 Minnie7

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Posted 21 April 2010 - 06:13 PM

The error message says

mbam-setup-1.45exe-Application Error

The application failed to initialize properly(0xc0000017) Click on OK to terminate the application

#5 boopme

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Posted 21 April 2010 - 07:19 PM

Check your Paging File Size ..Go to
Control Panel > System > Advanced > Performance (click Settings) > Advanced > Virtual Memory > Change

What does yours show ...an example of a 2 gig pagefile ... shows 2974 initial size and 4092 max

Try this to run MBAM.
This routine will confirm that Internet Explorer is set to the Online mode.
Click on START - RUN and Copy/Paste the following into the run line (On Vista you can use the Search line) and click OK

REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f

OR
1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.
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#6 Minnie7

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Posted 22 April 2010 - 08:17 AM

Ok my paging file says it is currently allocated at 495 MB. Do you want me to do anything to it and/or do you want me to do any of the other things you listed?

#7 boopme

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Posted 22 April 2010 - 10:43 AM

It sounds small. How much RAM do you have and is this XP? The page file is roughly 1/2 the RAM

Edited by boopme, 22 April 2010 - 10:45 AM.

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#8 Minnie7

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Posted 22 April 2010 - 03:05 PM

Ok I dont no where I go for RAM and yes this is an XP Professional. It says however that the total paging file size for all drives is 572 MB and, for drive C the intiial size was 288 MB and the maximum was 576 MB. Hope that answers your question.

#9 Minnie7

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Posted 22 April 2010 - 08:19 PM

OK, I tried the first option you said about running the Malwares program and it came up and it was beginning to install it but then an error message camp up saying that it was out of memory. What do you want me to do? Should I do the second option or try to get more memory some kind of way?

OK, I tried the first option you said about running the Malwares program and it came up and it was beginning to install it but then an error message camp up saying that it was out of memory. What do you want me to do? Should I do the second option or try to get more memory some kind of way?

#10 Minnie7

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Posted 22 April 2010 - 08:39 PM

Ok, so I tried to install it again and it went through butr then at the end I got this error message:

Malwarebytes' Anti-Malware

Run-time error '339':

Component 'vbalsgrid6.ocx' or one of its dependancies not correctly registered: a file is missing or invalid

Should I just uninstall it and install it again?

#11 boopme

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Posted 22 April 2010 - 11:07 PM

Try these first then MBAM again.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Minnie7

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Posted 22 April 2010 - 11:21 PM

Ok, I know I can not do it in safe mode because I cant access the internet unless, the programs are already downloaded right? In normal mode I already downloaded ATF and did what you said in the previous post do you want me to do it again? Or were you talking about safe mode?

#13 boopme

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Posted 22 April 2010 - 11:45 PM

If you have to run in normal do so. The tool is stronger in safe but will work in normal. I am just trying to run some things so we can hopefully start removing things that are hindering our progress. You can run these off a USB flash Drive or CD.

When you enter the safe mode option screen (called the Advanced menu)... There should be an option for Safe Mode With Networking. This selection will allow you to access the web and download.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 Minnie7

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Posted 23 April 2010 - 09:45 AM

Ok, sorry I was not on last night but I had problem bringing the internet back up after I went on to safe mode with networking it would not come up. Then I got back on normal mode and it still would not come back up so I had to wait to call my internet provider to help me bring it back up in the morning. Ok so I tried last night to do it in safe mode but that didnt work so I am back in normal mode and I am trying to install the Superantispyware program but I am getting this messege:

Installer Information

Error 1904 Module C\Program Files\SUPERAntiSpyware\SASSEH.DLL failed to register HRESULT- 2147024891. Contact your support personnel.

#15 boopme

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Posted 23 April 2010 - 10:38 AM

Let's try this installer SUPERAntiSpyware FREE Edition installer
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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