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Someone has access to my email.

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#1 stu636


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Posted 21 April 2010 - 08:04 AM


I have noticed that today someone has gained access to my Aol email account, and sent 5 spam emails to all my contacts in my address book.

I have since tried changing my password, but when I answer the security question, Aol then tell me access is denied, but will allow me to carry on using my account as per normal with my password. So there is no way for me to change my password.

I do not use Aol as my Internet Provider, just for emails.

I have ran SUPERantispyware and Malwarebytes scans, which both came up clean.

Any ideas on why or how I can stop this happening?

I also use Avira Anti Virus.

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#2 s1lents0ul


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Posted 21 April 2010 - 08:46 AM

If you cannot change your email password, you should create a new account, and do not reference the infected account when signing up for the new one. Some email services require you to use an existing email address so they can send confirmation that the new email account is ready and waiting for you to acitivate.

I would also suggest that you make your password more difficult, I.E using upper and lowercase letters, numbers, and special characters. This makes guessing and hacking more difficult.

Do not open unknown mail or attachments, i have heard that even scrolling over links or email subjects in the lit of emails can start a background download of whatever malicious content was intended for you.

Im paraniod about it to the point i just use the select all button and scroll down off to the side so i dont scroll over anything accidently.

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