Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Win 7 Blue Screening - BlueScreenView Export


  • Please log in to reply
19 replies to this topic

#1 spiderstave

spiderstave

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 20 April 2010 - 08:47 PM

Hello,

I recently clean installed Win 7 64-bit but have been receiving atleast 1 BSOD per day since installation. I've updated my video card, audio card and mobo drivers from the manufacturers websites and I ran CHKDSK /R yesterday, but just got another BSOD. Below is my BlueScreenView export. Would someone be kind enough to take a look and let me know if they spot something? I'm not sure what else to try.

Thanks!

==================================================
Dump File : 042010-33546-01.dmp
Crash Time : 4/20/2010 6:26:47 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705d0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\042010-33546-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 041810-27812-01.dmp
Crash Time : 4/18/2010 3:26:16 AM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`02fb65c8
Parameter 3 : fffff880`02fb5e30
Parameter 4 : fffff800`02bf40cd
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+213d8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\041810-27812-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 041810-31140-01.dmp
Crash Time : 4/18/2010 2:17:57 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : pacer.sys
Caused By Address : pacer.sys+1199
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\041810-31140-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 041710-38312-01.dmp
Crash Time : 4/17/2010 4:34:57 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff960`000f9c1d
Parameter 3 : fffff880`07c031b0
Parameter 4 : 00000000`00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c9c1d
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\041710-38312-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 041610-39046-01.dmp
Crash Time : 4/16/2010 8:43:12 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0285ed6a
Parameter 3 : fffff880`02fd8b18
Parameter 4 : fffff880`02fd8380
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4cd6a
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\041610-39046-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 041310-38687-01.dmp
Crash Time : 4/13/2010 9:36:50 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71ed0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\041310-38687-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 041210-16656-01.dmp
Crash Time : 4/12/2010 1:52:12 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`09596698
Parameter 3 : fffff880`09595ef0
Parameter 4 : fffff880`0125bfdd
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+17fdd
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\minidump\041210-16656-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

BC AdBot (Login to Remove)

 


#2 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • Members
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:05:14 PM

Posted 21 April 2010 - 10:15 AM

Can you post full system specs, please?

Also, what anti-virus are you using?

Try running a sfc.
PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web

#3 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:11:14 PM

Posted 21 April 2010 - 01:51 PM

Tried updating drivers for all your hardware?

#4 spiderstave

spiderstave
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 21 April 2010 - 10:26 PM

Thanks for the replies! Full system specs are:

Custom-built machine:
nFORCE 570 SLIT-A Motherboard
nVidia GEForce 9600 Video Card
M-Audio MobilePre USB Audio Device
2.13Ghz Intel Duo Core
4GB Ram
Windows 7 64-bit

Cryptodan - What other drivers would you recommend updating except mobo, video and audio?

Thanks!

#5 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • Members
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:05:14 PM

Posted 21 April 2010 - 10:39 PM

Also, what anti-virus are you using?


PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web

#6 spiderstave

spiderstave
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 21 April 2010 - 10:42 PM

Sorry, AVG Free 9.

#7 keyboardNinja

keyboardNinja

    Bleepin' Ninja


  • Members
  • 4,815 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:teh interwebz
  • Local time:05:14 PM

Posted 21 April 2010 - 10:45 PM

Try disabling AVG for a day or so, and see if that stops the BSOD'ing.

Did you run the sfc like I said to?

Edited by keyboardNinja, 21 April 2010 - 10:46 PM.

PICNIC - Problem In Chair, Not In Computer

Posted Image Posted Image

20 Things I Learned About Browsers and the Web

#8 heutenitaz

heutenitaz

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 22 April 2010 - 01:13 AM

I suggest you some steps that should halp you to solve your peroblem.

Disconnect all external devices (printers, USB hubs, USB drives, etc...) and then boot up.
If this corrects the issue then add the devices back one at a time until you discover the piece of hardware causing the issue. Then get any updated drivers\software for the device.

2. Use the ”Last known good configuration” from the Windows Advanced Options menu.
If this option resolves the issue then look for any updates or software installs that may have caused the problem.

3. Boot to Safe Mode from the Windows Advanced Options menu.
If you can get into Safe Mode then the issue could be driver or software related.
From within Safe Mode run a System Restore. This article gives instruction on the System Restore process.

4. Perform a chkdsk /r at a command prompt. If prompted select yes to schedule the check disk at your next startup and restart your computer.

#9 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:11:14 PM

Posted 22 April 2010 - 09:54 AM

Thanks for the replies! Full system specs are:

Custom-built machine:
nFORCE 570 SLIT-A Motherboard
nVidia GEForce 9600 Video Card
M-Audio MobilePre USB Audio Device
2.13Ghz Intel Duo Core
4GB Ram
Windows 7 64-bit

Cryptodan - What other drivers would you recommend updating except mobo, video and audio?

Thanks!


I recommend updating everything you can find updates for.

#10 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,738 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:14 PM

Posted 22 April 2010 - 01:15 PM

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-....iso.zip file.
3. Inside, you'll find memtest86+-....iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-....iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#11 spiderstave

spiderstave
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 24 April 2010 - 02:59 PM

Hello Broni,

Thank you for your response! I do have two 2GB RAM chips installed. I will try removing one and seeing if that corrects the issue. If not, I will replace it and try removing the other. Is that correct?

Thanks!

#12 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,738 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:04:14 PM

Posted 24 April 2010 - 03:01 PM

That's it.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#13 Darth sidious

Darth sidious

  • Members
  • 248 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Nottingham, UK
  • Local time:11:14 PM

Posted 25 April 2010 - 05:09 AM

Spidersteve do you have norton internet security installed as srtsp64.sys would cause the crash this with avg can cause avgcsrva.exe process to crash, if this is the case uninstall norton internet security and just run with avg and windows firewall which would be fine.

If this is not the case download avira antivirus free version disconnect from internet uninstall avg and install avira and reconnect and update it and see if the bsods disappear.

Edited by Darth sidious, 25 April 2010 - 05:09 AM.

HP Compaq 6715b Notebook--AMD Turionx2 2.2Ghz 64 Mobile TL-64--4GB DDR2 667Mhz--Compaq 6715b--fujitsu siemens 500GB sataII Internal, Toshiba 1TB EXT HD Backup--IGP ATI Radeon x1250 128MB--Broadcom a\b\g Wlan adapter built in, Sonicwall TZ100, Dlink DSL 2740b--Windows 7 Ultimate 64-bit and linux ubuntu dual boot--Firefox 4.0 &IE8--Eset Firewall--Nod32 antivirus & Spyware Doctor--Malwarebytes anti malware.

#14 hamluis

hamluis

    Moderator


  • Moderator
  • 56,295 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:06:14 PM

Posted 26 April 2010 - 11:19 AM

STOP 24 errors can indicate NTFS problems.

I'd try running chkdsk /r again...if it has problems completing, post any error message that results.

Louis

#15 spiderstave

spiderstave
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:06:14 PM

Posted 27 April 2010 - 09:36 PM

Sorry for the delay in replying, everyone. I had to reinstall Windows 7 for an unrelated reason (hard drive crash, ugh.) I re-installed, and this time used Avast! as my AV instead of AVG, and I'm still experiencing blue screens. I'll try the RAM suggestion and the chkdsk /r suggestion and re-post.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users