I was infected with the XP Antivirus 2010 trojan/virus at the end of February. I've never been infected with anything before, and although I have some computer savy, I've never installed an OS or had to use my Gateway OS restore disk before. The trojan/virus locked me out of Task manager, antivirus software, and the internet, and at one point would not let me turn the system off. I panicked and did a destructive OEM Restore . I thought I was fine because I did a full, supposedly mirror image, backup to my external HD about one to two weeks prior. Although the virus would not let me safely remove my external, I had it set to not require that and immediately jerked the USB out when I realized what was happening (who could not know what was happening with that piece of work!?!!).
Please let me explain that my original license for Windows XP MCE 2005 was for a Gateway system that the mobo PCI slot failed on and a local computer company rebuilt my system and reinstalled under that license (supposedly), but what they did was make a ghost/mirror of old system for backup and simply put everything else except mobo and new RAM sticks back in. Media Center did not work correctly for about four months (and was constantly back in to them to try to fix the problem). The computer went out of warranty with them and I got tired of trying to resolve the issues. I even had to call Microsoft to reactivate my license myself.
My HD failed during one of the intervals I actually had the computer back and had to install another one - which they transferred ghost/mirror to. I explain all of this before the current issues in case they may bear on the current issues as well. Media Center continued to have problems - some recorded TV programs, but not all, within a series will not delete. A 'read only' file cannot be deleted or a Disk error message comes up on these. The files are gone in the Recorded TV folder, but they continue to list within Media Center TV series with these errors.
I completed the OEM restore function and in my ignorance immediately installed the .bkf backup file thinking that it would reinstall everything just as it was before. The actual backup took 28+ hours to complete and verify when I did it, but only took 4+ hours to reapply and I thought that very odd. I had to reactivate OS license based on the sticker the local computer Co put on my case (they kept the old case and the Gateway sticker info). I signed up with Microsoft Update to get the system updates/patches back in place and then installed drivers for Hauppage tuner, GPU and other devices, but I did not update mobo drivers (someone just told me today that if I wipe the drive I must do that). My old system had MPEG2 codec via preinstalled Cyberlink Power DVD and I tried to update that, but although there is a program folder it does not show in Add/Remove as it did before and I cannot update driver for that (program interface comes up, but it will not play or open DVDs). Nero 6 was supposed to be part of the OS, but I could not update drivers for that and it will not function. I had a Nero 7 Essential disk that came with optical drive so I installed that but received a lot of errors even though it appeared to continue to install and place icons on desktop and showed in Add/Remove. I uninstalled and reinstalled with the same errors and Add/Remove now showed one Nero 7 with Nero icon and a second installation with a program icon. The program icon Nero would not uninstall from Add/Remove. Was able to uninstall via MS cleanup utility, but :C/Program/Nero is still there and all files populated. It is gone from Add/Remove. I reinstalled Nero 7 and received the same errors, continued to supposedly install and showed in Add/Remove with Nero icon, placed all icons out on desktop. Would not function and gave error messages when tried to use. I uninstalled again via Add/Remove (its gone) and installed an OEM Nero 8 Essentials without errors (but it requires purchased MPEG2 function, so I can't play DVDs with that either). The popluated Nero 7 file is still there in Programs folder.
**PLEASE NOTE: I downloaded Malwarebytes and ran that and it found some Hkey 'disable firewall' things (still have mbam log) that AVG 9 did not catch - and this was after I applied the .bkf file. I do not know if this was from the XP Antivirus 2010 or not.**
MS update provided Realtek and nVidia GPU drivers automatically (but I did go directly to mfg's for updates to be sure current). MS Update would install some patches/updates, but would not install others even though they were listed in High priority and most were Security updates. I own and continue to use Office 2000 Professional because its what I have and has worked in the past. It is now out of service with MS and I could not install any updates from MS office site and Outlook would not open (would download but not install). MS Support finally forced a few updates (not office) and two days later, after trying repeatedly to open office and outlook, they miraculously opened and worked (did nothing else in the interim time). None of the .Net Framework updates would install even though they showed up in High priority. Media Center finally worked, but will not play in fast-forward or rewind as before (counter moves, but I have to guess where to stop it to get past commercials), and when I press play again sound is normal speed but picture is like slow-motion, frame-by-frame jerk, or it won't play at all (even though sound is going). I sometimes have to exit Media Center altogether and come back in and it will only start playing from the point before I pressed fast forward or rewind instead of exactly at the Resume point. It will not play DVD's at all. I found the MPEG2 codec file that local cmptr co loaded (don't know from who), but found in via cnet and reinstalled. I also found a Nastaveni codec that they also installed - even though its listed as a download on cnet (or was), it showed no longer available. A dashboard for Nastaveni comes up when I click in the file, but it does nothing and does not show in Add/Remove.
Because Ms Updates would not install (download but not install) and because priority for installations was changing from High P to Optional on some of them everytime I looked at the Ms update dashboard, I finally contacted MS Support via the free e-mail service. The first two reps only dealt with Update issues. They finally forced the .Net Framework updates onto my computer and Media Center failed completely. I had to restore to an earlier point (but the .Net Framework 3.5 family update remains on the system). After the .Net Framework install IE8 will work, but will not go to some sites I've been visiting for forever, or will not drill down into topics on those sites that it will go to. I've tried adjusting security and compatability, but nothing has worked. I have now gone through two reps and escalated to a third engineer who is restating the error/problems incorrectly and advised me to do a repair "XP" install even though I've told them from the get-go (and repeatedly) that I have MCE 2005 and only a Gateway OEM Restore disk. They will not answer basic questions even though I've asked them repeatedly: 1. Is there a way to do a repair install from a restore disk? 2. Is there a way to determine if the .bkf backup produced by the MS application is corrupt and if so, is there anything I can do about it? 3. Is the sequence that I applied the .bkf file incorrect and given me the result I have? 4. Can I use the MS backup utility with any kind of confidence in the current system, or do I just have to lose it all? (they did respond that I could back up manually and told me how to do it, but never answered any other question with a "yes," "no," "don't support that," or in any other way.
I found an open source application called WinFuture xp_iso_Builder.exe that will supposedly convert an OEM restore disk to a bootable ISO full-install. Supposed to be able to do a repair installation from this. Comments from users state that it worked for them, but I was unable to find a report from anyone with the MCE 2005 and that concerns me.
I am now forced to probably do another destructive install and try to backup from a corrupt OS. I've been to The Green Button and no one has replied or even read my post. I desparately need to know how to do this the proper way this time around and if it is possible that my .bkf file is still good or even worth worrying about. I did all of this on my own and via the "free advice" way because I'm unemployed (darned economy) and cannot afford geek repair. I'm trying to earn some income via computer, but can't be assured that something else isn't going to fail and IE8 function has me almost dead in the water. Can someone help me? I have kept complete track of everything done via MS Support and all of the error jpg.s if there is a way to salvage what I have or of interest for future diagnostic purposes.
Thank you for any and all help!!!