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Computer shut down.


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#1 aks4909

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Posted 20 April 2010 - 06:35 PM

I have three anti virus programs that I run to try to keep my computer free of problems. AVG, Spybot, and Ad-aware. Lately when I run a full computer scan with either ad-aware or spybot my computer shuts down completely after the program is about 2/3's done. I have found a virus a few times but it appeared that the program removed it. My computer also runs very slow at times, moreso than not these days. Am I infected?

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#2 boopme

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Posted 20 April 2010 - 09:57 PM

Hello. we may have better luck with a safe mode scan first.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Now we try a normal mode scan.
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.45) and save it to your desktop.alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 aks4909

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Posted 21 April 2010 - 01:33 PM

Thank you for the instructions. I ran the super in safe mode and it removed 7 problems. It would not allow me to store the results for some reason. There was nothing to select in the part where it would save the results.
I could not run ATF in safe mode because the icon was not on the screen to open when I was in safe mode. I was not in the programs area of the start menu either. So I ran it in normal mode. It removed a lot of files.
Lastly the Malwarebites anti malware program ran and got almost done and the computer shut down. there was one problem found when it shut down. Still having the problem.

Well I just had the computer running doing some other things, no scans running and it shut down. So I guess its nothing to do with the virus scanning software. HELP!!!

Edited by aks4909, 21 April 2010 - 02:39 PM.


#4 boopme

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Posted 21 April 2010 - 02:40 PM

Hi with SAS,Sometimes this happens and it comes back after a shut down and reboot. Also it sometimes shows up in the Admin or other user account.

So reboot ,update and rerun MBAm.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 aks4909

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Posted 25 April 2010 - 08:59 AM

Hello again. Sorry for the laps in communication but I wanted to see if your solution was really working. It seemed to for a few days but then the problem returned. I tried to go through the steps you outlined again but in my last attempt, while running Super in safe mode the computer shut down before the program could complete. What should I do??? Thank you so much for your help. I need my computer, it is a very important part of my world and how I run my business.

#6 eastonch

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Posted 25 April 2010 - 12:03 PM

In most cases MBAM is a great product and will detect most problems and fix them, including the FileASSASIN if you so need it. Your pc could be running slow due to the amount of crap, i suggest using the cleaner specified to remove such rubbish. or an alternative like Ccleaner.

You most likely have some type of infection and i would trust MBAM and S&D to remove them. boot into safe mode and do the scans with both programs.

ONE AT A TIME.

If this fails. i suggest it might not be a issue with a virus, though a technical issue. try this :

Turn your pc on but immediatly get into set up - (BIOS) and look for the CPU fan speed and temps. let the pc just sit idle for a few mins. see if it sky rockets or anything. if the temp gets too hot. that could be the source of the issue.

Or you could next time it crashes / reboots, get into the bios and look at temps. if they are 65-70+ this could be the problem and a warning procedure by the BIOS defaults.

If it is an over heat, clean the pc out of dust using either a air canister or a powerful hair dryer (cool setting) and if possible remove as much dust from the heatsinks as possible.


if this still doesnt work. consider booting into ubuntu and see if you can do things normally in that. although its not a pernament option, but a test to see if any hardware is the culprit.

You could also try downloading an Ultimate Boot CD / DVD and run that. that will detect and remove viruses before the bootup, stopping any viruses in its tracks.

Thanks for reading.
Hope i helped.

#7 aks4909

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Posted 03 May 2010 - 04:41 AM

Thank you I will try those things. I did'nt know this message had been responded to. I even started another request but that thread has been closed. So please stay in touch with me here as I will respond after I have tried all that you have suggested. Thank you!

#8 boopme

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Posted 05 May 2010 - 07:42 PM

Hello. we seem to be having a tough time here getting together. I was away for a while and now i found this.. If you still need help...
1st

Enable Topic EMAIL:

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.


Let's start over... How is it running now,what's going on? We need an updated MBAm scan.
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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