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Can't do updates or run Windows Media Player


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#1 vrhead2000

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Posted 20 April 2010 - 02:52 PM

I am running Windows XP SP3. First I noticed I couldn't get updates for Malwarebytes. Then McAfee won't update, Adobe Reader couldn't get an update, and Windows Media Player won't open. When I boot up there is a message that Windows cannot find Jusched.exe. I was getting a message "Xtray.exe - Entry Point Not Found", but I think that has stopped. Not sure what I did that ended that one.

I tried to reinstall SuperAntiSpyware and the installer tells me it has to uninstall the old version. Then it can't find the file it needs to do the uninstall. I had a similar problem with Adobe Reader when I tried to update that. Instead of updating I got the message it needed a file on a network resource that it couldn't find. I couldn't find the file it was looking for either. Finally I downloaded Adobe Reader and reinstalled it. It works again.

I've tried a solution from the Malwarebytes forum of trying a Proxy Server to get around any virus blocking that program, but I couldn't get it to work. I've run Malwarebytes and McAfee full scans without the latest updates and they didn't find anything.

When the computer boots up it is really slow. Always has been pretty slow anyway. Tried booting to safe mode with no success. Very time consuming because it is slow. I thought that maybe I could use "The Ultimate Trouble Shooter" to boot to safe mode, but it won't run either.

This has all been happening since the end of last week. Any suggestions on what to try next?

I have everything up to date using Secunia and Windows does all the updates.

jallenaz

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#2 Eric ~ Computer Guy

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Posted 20 April 2010 - 03:16 PM

I am running Windows XP SP3. First I noticed I couldn't get updates for Malwarebytes. Then McAfee won't update, Adobe Reader couldn't get an update, and Windows Media Player won't open. When I boot up there is a message that Windows cannot find Jusched.exe. I was getting a message "Xtray.exe - Entry Point Not Found", but I think that has stopped. Not sure what I did that ended that one.

I tried to reinstall SuperAntiSpyware and the installer tells me it has to uninstall the old version. Then it can't find the file it needs to do the uninstall. I had a similar problem with Adobe Reader when I tried to update that. Instead of updating I got the message it needed a file on a network resource that it couldn't find. I couldn't find the file it was looking for either. Finally I downloaded Adobe Reader and reinstalled it. It works again.

I've tried a solution from the Malwarebytes forum of trying a Proxy Server to get around any virus blocking that program, but I couldn't get it to work. I've run Malwarebytes and McAfee full scans without the latest updates and they didn't find anything.

When the computer boots up it is really slow. Always has been pretty slow anyway. Tried booting to safe mode with no success. Very time consuming because it is slow. I thought that maybe I could use "The Ultimate Trouble Shooter" to boot to safe mode, but it won't run either.

This has all been happening since the end of last week. Any suggestions on what to try next?

I have everything up to date using Secunia and Windows does all the updates.

jallenaz


Since this issue recently cropped up, have you tried to run System Restore to a point before this started?

#3 Elise

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Posted 21 April 2010 - 07:50 AM

Hello vrhead2000,

With today's malware best is to do a rootkit scan first here.

GMER
-------
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

regards, Elise


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