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"internet explorer has encountered a problem" doesnt go away


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#1 fern_fpt

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Posted 20 April 2010 - 02:26 PM

Hi there "internet explorer has encountered a problem" keeps poppin up. I tryed doin a system restore but it wont let me access the start menu; the hour glass symbol appears and nothing happens. I can still get on the internet though. I ran a scan with antimalwarebytes but it didnt detect nothing. Any ideas whats going on? Thanks. I have XP. Thanks...

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#2 Eric ~ Computer Guy

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Posted 20 April 2010 - 02:30 PM

Hi there "internet explorer has encountered a problem" keeps poppin up. I tryed doin a system restore but it wont let me access the start menu; the hour glass symbol appears and nothing happens. I can still get on the internet though. I ran a scan with antimalwarebytes but it didnt detect nothing. Any ideas whats going on? Thanks. I have XP. Thanks...


Another post that probably shouldn't be here.

Run a factory default reset:

IE 8

Open Control Panel -> Internet Options -> Click the Advanced tab -> Click "Reset..." at the bottom right -> Leave "Delete Personal Info" unchecked -> Click OK

If you are using IE 7, download IE 8 immediately.

#3 fern_fpt

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Posted 20 April 2010 - 02:54 PM

Thanks but still no change. I did the reset and uploaded IE 8 and restarted the computer. its still poppin up.

#4 Eric ~ Computer Guy

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Posted 20 April 2010 - 03:00 PM

Thanks but still no change. I did the reset and uploaded IE 8 and restarted the computer. its still poppin up.



Have you run any virus scans?

#5 fern_fpt

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Posted 20 April 2010 - 03:03 PM

Using superantispyware it quarantined rogue.agent/Gen-Nullo[dll] but its still doing the same as before. It was detected on C:/windows/system32/mydocs.DLL

Edited by fern_fpt, 20 April 2010 - 03:05 PM.


#6 Eric ~ Computer Guy

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Posted 20 April 2010 - 03:09 PM

Using superantispyware it quarantined rogue.agent/Gen-Nullo[dll] but its still doing the same as before. It was detected on C:/windows/system32/mydocs.DLL


I suspect a possible Rootkit, due to the .dll infection.

Try running a Full Scan with Malwarebytes in Safe Mode with Networking (so you can connect and update).

After Malwarebytes is finished, restart your PC into Normal Mode and try running another Full Scan. If you continue to get infections, run a scan for rootkits using Trend Micro's Rootkit Buster, located here: http://free.antivirus.com/clean-up-tools/

#7 fern_fpt

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Posted 20 April 2010 - 03:43 PM

Thanks but no fix. It still popped up even in safe mode. I tried running another scan and it showed nothing, I even tried punching it but no fix....

#8 Eric ~ Computer Guy

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Posted 20 April 2010 - 03:44 PM

Thanks but no fix. It still popped up even in safe mode. I tried running another scan and it showed nothing, I even tried punching it but no fix....


Did Rootkit Buster yield any results? Reboot into normal mode and try running Rootkit Buster. I suspect rootkit activity.

#9 fern_fpt

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Posted 20 April 2010 - 03:47 PM

No it didnt show anything. Oh yea thanks for your help

#10 Eric ~ Computer Guy

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Posted 20 April 2010 - 04:24 PM

Alright, next you should try running SFC /SCANNOW from the Command Prompt. You will need your Windows XP CD in the drive, so go ahead and insert that now.

You may also try re-downloading and reinstalling Internet Explorer 8 from Microsoft.com. If all else fails, you may have to go with a repair install, since this doesn't appear to be an infection.

#11 Elise

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Posted 21 April 2010 - 06:29 AM

Hello there,

Internet Explorer is blocked by some rogues Antivirus apps. However, first I would like to check for rootkit activity since this is quite common.

GMER
-------
Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

If you encounter any trouble with GMER, please try to run the scan with ONLY the Sections option checked. This will considerably shorten the scan and show me all I need to know.

regards, Elise


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