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Removing unknown malware


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#1 mr.black

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Posted 20 April 2010 - 07:10 AM

I need help in removing malware/virus in my computer. I don't know what kind of malware it is but I have noticed some symptoms that indicate my PC has been hacked. Aside from that, I'm pretty sure I've been hacked because the hacker himself has admitted that he has been monitoring my computer activity. I don't know if he's stopped already but I wanna check my computer before I decide to reformat it as a last resort.

I stumbled upon a topic here where I found a tool called DDS.scr. I followed the instructions in using it and attached here two logs that the program has instructed me to post (ATTACH.txt and DDS.txt).

I've read overviews of different hacking techniques and have tried countering them in various ways. I already tried intrusion prevention/detection systems (like Snort), I've installed toolbars to hep me determine phishing sites, I've installed different malware removal tools and virus scanners; but I still can't find the assurance that I am secured from the hacker. There are many ways to hack a computer and I don't really know what method he's using.

From the information he's disclosed, it seems like he's using a keylogger, and that he's phishing sites, or perhaps even manipulating my browser. Oh, and how is it possible for him to hear me singing on the headset? Is it possible to manipulate the hardware remotely? By the way, as far as I'm aware, he hasn't been to our house ever. So he's basically remotely monitoring me. Is it also possible for him to trace which PC I'm using as long as I've logged in one of my accounts (like email or facebook) in that particular computer? Because even when I'm using the PC at school, he was able to monitor me still.

I need answers to my questions so I can finally get rid of fear and confusion, and tackle this problem in a more direct manner. I appreciate any help.

Attached Files


Edited by mr.black, 20 April 2010 - 07:12 AM.


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#2 schrauber

schrauber

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Posted 25 April 2010 - 04:15 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

schrauber

    Mr.Mechanic


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Posted 30 April 2010 - 11:06 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

Posted Image
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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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