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Question to Users (not to moderators)


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#1 papillonluke

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Posted 19 April 2010 - 09:06 PM

Can anyone give me a rough idea for response times? I know not to bump my post and stuff. Left a log. What's other people's experience? A day or so? Longer?

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#2 Orange Blossom

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Posted 19 April 2010 - 10:02 PM

Hello papillonluke,

I'm sorry, but you'll have to settle for a moderator response. To address your question:

The short answer is: it varies. The longer answer with reasons follows.

We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have nearly unanswered topics, the oldest dated April 16, 2010 at 10:22 am Eastern Daylight Savings time in the U.S.A. Your HiJack This topic is dated April 19, 2010 at 8:04 PM using the same time zone.

Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take a few days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

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