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Malware infection


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2 replies to this topic

#1 Fred Meece

Fred Meece

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Posted 19 April 2010 - 08:15 PM

Hello ladies and gents,

I first became aware of your community when my computer contracted the infamous "Antivirus Soft" malware. I simply googled this malware name on another computer and came across the instructions provided by bleepingcomp. They were quite descriptive and easy to understand, and in almost no time I had the malware removed after starting my comp. in safe mode, downloading the rkill file and then malwarebytes. Now there is a new prob.

At first, it seemed that I had contracted the same malware. I simply repeated what I had done earlier, but this time, after restarting the computer in regular windows, the dreaded pop-up reappeared. When I return to safe mode and try to initiate rkill followed by the malwarebytes scan, the scan finds one infection and supposedly gets rid of it. However, when opening Windows XP (the OS on my comp.) the same pop-up occurs. However, this time, I am getting combinations of "Antivirus Soft" and "Antispyware soft". From what I understand, these are created by the same people. I obtained instructions on antispyware soft removal- it said to download and run "hijack this" followed by running malwarebytes. I ran the hijack this and a fairly long list of flagged applications was listed. As the warning states, some of these might be essential to computer function, so I have been very careful about removing (have removed three from the list so far). However, the removal of these files followed by running Malwarebytes have not resulted in anything different from the previous attempts- the malware still abides. I copied the list and had this online registry service check this- they stated the running process C:\Documents and Settings\Administrator\Desktop\iexplore.exe was the dangerous file. However, this website is trying to sell a registry cleaning service and I'm not sure if their findings can be trusted.

I am going to go ahead and upload the hijackthis list of files; hopefully, this might provide some info. as to how to proceed.

Attached Files



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#2 schrauber

schrauber

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Posted 25 April 2010 - 04:14 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE



Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
regards,
schrauber

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If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image

#3 schrauber

schrauber

    Mr.Mechanic


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Posted 30 April 2010 - 11:06 AM

Due to the lack of feedback, this topic is now closed.
If you need this topic reopened, please PM a staff member and we will reopen it for you (include the address of this thread in your request). This applies to the original topic starter only. Everyone else with similar problems, please start a new topic.
regards,
schrauber

Posted Image
Posted Image

If I've not posted back within 48 hrs., feel free to send a PM with your topic link. Thank you!

If I have helped you then please consider donating to continue the fight against malware Posted Image




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