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help spyware... not my computer


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#1 elvisgardner

elvisgardner

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Posted 24 September 2005 - 12:39 AM

Here is my HijackThis Log, Can someone help me clean my sisters computer?

Logfile of HijackThis v1.99.1
Scan saved at 1:31:33 AM, on 9/24/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\csrss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\system32\wdfmgr.exe
D:\WINDOWS\System32\alg.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\sdkva32.exe
D:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
D:\WINDOWS\ALCXMNTR.EXE
D:\WINDOWS\system32\hkcmd.exe
D:\WINDOWS\etb\pokapoka70.exe
D:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
D:\DOCUME~1\MELIND~1\LOCALS~1\Temp\A1.tmp.exe
D:\WINDOWS\system32\ntrp32.exe
D:\Program Files\Messenger\msmsgs.exe
D:\WINDOWS\system32\cmd.exe
C:\winstall.exe
D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
D:\Program Files\Common Files\AOL\1125546966\ee\AOLHostManager.exe
D:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
D:\Program Files\Common Files\AOL\1125546966\ee\AOLServiceHost.exe
D:\Program Files\MSN Messenger\msnmsgr.exe
D:\Program Files\Common Files\AOL\1125546966\ee\AOLServiceHost.exe
D:\Program Files\ewido\security suite\ewidoctrl.exe
D:\DOCUME~1\MELIND~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.search345quest.com/sp2.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://D:\WINDOWS\system32\rvrrp.dll/sp.html#44768
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://D:\WINDOWS\system32\rvrrp.dll/sp.html#44768
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://D:\WINDOWS\system32\rvrrp.dll/sp.html#44768
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://D:\WINDOWS\system32\rvrrp.dll/sp.html#44768
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://D:\WINDOWS\system32\rvrrp.dll/sp.html#44768
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://D:\WINDOWS\system32\rvrrp.dll/sp.html#44768
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://D:\WINDOWS\system32\rvrrp.dll/sp.html#44768
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R3 - Default URLSearchHook is missing
O2 - BHO: SABHO - {21B4ACC4-8874-4AEC-AEAC-F567A249B4D4} - d:\program files\180searchassistant\salmhook.dll (file missing)
O2 - BHO: Class - {35C0868D-78CB-87BD-9BF7-E0AEB7AC6A62} - D:\WINDOWS\system32\crkg32.dll
O2 - BHO: Class - {B78818A4-391C-B2E4-82F9-7AF759353A1C} - D:\WINDOWS\ipdc32.dll
O4 - HKLM\..\Run: [HostManager] D:\Program Files\Common Files\AOL\1125546966\ee\AOLHostManager.exe
O4 - HKLM\..\Run: [ViewMgr] D:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [HotKeysCmds] D:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [BearShare] "D:\Program Files\BearShare\BearShare.exe" /pause
O4 - HKLM\..\Run: [Windows Installer] D:\WINDOWS\system32\ntdll.exe
O4 - HKLM\..\Run: [Windows Spooler] D:\WINDOWS\system32\spoolsv32.exe
O4 - HKLM\..\Run: [Windows DLL Host] D:\WINDOWS\system32\dllhost32.exe
O4 - HKLM\..\Run: [System service70] D:\WINDOWS\etb\pokapoka70.exe
O4 - HKLM\..\Run: [Media Gateway] D:\Program Files\Media Gateway\MediaGateway.exe
O4 - HKLM\..\Run: [ProSiteFinder] D:\Program Files\ProSiteFinder\prositefinder.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [AOLServiceHost.exe] D:\Program Files\Common Files\AOL\1125546966\ee\AOLServiceHost.exe
O4 - HKLM\..\Run: [A1.tmp] D:\DOCUME~1\MELIND~1\LOCALS~1\Temp\A1.tmp.exe
O4 - HKLM\..\Run: [ntrp32.exe] D:\WINDOWS\system32\ntrp32.exe
O4 - HKLM\..\Run: [A1.tmp.exe] D:\DOCUME~1\MELIND~1\LOCALS~1\Temp\A1.tmp.exe
O4 - HKLM\..\Run: [Media Access] D:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [salm] d:\program files\180searchassistant\salm.exe
O4 - HKLM\..\Run: [gvyh] D:\WINDOWS\gvyh.exe
O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] D:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe
O4 - HKCU\..\Run: [SNInstall] C:\winstall.exe
O4 - HKCU\..\Run: [SpySheriff] C:\Program Files\SpySheriff\SpySheriff.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &AOL Toolbar Search - d:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - D:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O16 - DPF: Squelchies by pogo - http://game1.pogo.com/applet-6.3.4.49/sque...s-ob-assets.cab
O16 - DPF: {1DF36010-E276-11D4-A7C0-00C04F0453DD} (Stamps.com Secure Postal Account Registration) - https://secure.stamps.com/download/us/regis...40/sdcregie.cab
O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} (InstallX Class) - http://www.20x2p.com/2ccaf00f/enter.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {77DD44BF-551D-4E3C-82CD-D637D5018D3C} - http://www.surveys.com/promptcast/Installs...AST%20SETUP.cab
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://www.shockwave.com/content/luxor/mjolauncher.cab
O16 - DPF: {92CA8ACC-4E99-4A2A-93F1-B2C5CADC8613} (NMInstall Control) - http://a14.g.akamai.net/f/14/7141/1d/www.n...GAPANEL_USA.cab
O16 - DPF: {99410CDE-6F16-42ce-9D49-3807F78F0287} (ClientInstaller Class) - http://www.180searchassistant.com/180saax.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.aol.com/downloads/aol/unagi/ampx_en_dl.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "D:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - D:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Remote Procedure Call (RPC) Helper ( 11F#`I) - Unknown owner - D:\WINDOWS\system32\sdkva32.exe" /s (file missing)
O23 - Service: ewido security suite control - ewido networks - D:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - D:\Program Files\ewido\security suite\ewidoguard.exe


Help would be greatly appreciated.. Thanks
Elvis Gardner

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#2 OldTimer

OldTimer

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Posted 29 September 2005 - 08:35 AM

Hello elvisgardner and welcome to the BC HijackThis forum. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Step #1

Important
Your copy of HijackThis needs to be in a folder of it's own. If it is run from Temporary folders the backups and HijackThis itself could be accidentally deleted if the Temporary folders are cleaned. If it is run from the desktop then the backup files and folders can clutter up the desktop and be accidentally deleted. If it is run from inside a compressed file then the backups are not created at all.
  • Please open My Computer
  • Double-click on Local Disk (C:)
  • Click on the File menu, point to New and then click on Folder. Name the folder 'HijackThis' or 'HJT'.
  • Unzip to or copy and paste HijackThis.exe to the new folder (do not run HijackThis directly out of the sfx or compressed file).
Download Cwshredder.exe and save it to a folder of its own. Start the program and click on the Check for Update button. If an update is available then download and install it. Close the program (do not run it yet).

Download CCleaner and install it but do not run it yet.

Download Miekiemoes' lqfix.exe and double-click on it to install the program. Note the folder that you install it to. Go to the folder that you installed LQFix to and double-click on the ClickThis.bat file to run the program and follow the prompts.

Step #2

Restart in Safe Mode
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.search345quest.com/sp2.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://D:\WINDOWS\system32\rvrrp.dll/sp.html#44768
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://D:\WINDOWS\system32\rvrrp.dll/sp.html#44768
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://D:\WINDOWS\system32\rvrrp.dll/sp.html#44768
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://D:\WINDOWS\system32\rvrrp.dll/sp.html#44768
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://D:\WINDOWS\system32\rvrrp.dll/sp.html#44768
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://D:\WINDOWS\system32\rvrrp.dll/sp.html#44768
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://D:\WINDOWS\system32\rvrrp.dll/sp.html#44768
R3 - Default URLSearchHook is missing
O2 - BHO: SABHO - {21B4ACC4-8874-4AEC-AEAC-F567A249B4D4} - d:\program files\180searchassistant\salmhook.dll (file missing)
O2 - BHO: Class - {35C0868D-78CB-87BD-9BF7-E0AEB7AC6A62} - D:\WINDOWS\system32\crkg32.dll
O2 - BHO: Class - {B78818A4-391C-B2E4-82F9-7AF759353A1C} - D:\WINDOWS\ipdc32.dll
O4 - HKLM\..\Run: [ViewMgr] D:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [Windows Installer] D:\WINDOWS\system32\ntdll.exe
O4 - HKLM\..\Run: [Windows Spooler] D:\WINDOWS\system32\spoolsv32.exe
O4 - HKLM\..\Run: [Windows DLL Host] D:\WINDOWS\system32\dllhost32.exe
O4 - HKLM\..\Run: [System service70] D:\WINDOWS\etb\pokapoka70.exe
O4 - HKLM\..\Run: [Media Gateway] D:\Program Files\Media Gateway\MediaGateway.exe
O4 - HKLM\..\Run: [ProSiteFinder] D:\Program Files\ProSiteFinder\prositefinder.exe
O4 - HKLM\..\Run: [A1.tmp] D:\DOCUME~1\MELIND~1\LOCALS~1\Temp\A1.tmp.exe
O4 - HKLM\..\Run: [ntrp32.exe] D:\WINDOWS\system32\ntrp32.exe
O4 - HKLM\..\Run: [A1.tmp.exe] D:\DOCUME~1\MELIND~1\LOCALS~1\Temp\A1.tmp.exe
O4 - HKLM\..\Run: [Media Access] D:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [salm] d:\program files\180searchassistant\salm.exe
O4 - HKLM\..\Run: [gvyh] D:\WINDOWS\gvyh.exe
O4 - HKCU\..\Run: [Windows installer] C:\winstall.exe
O4 - HKCU\..\Run: [SNInstall] C:\winstall.exe
O4 - HKCU\..\Run: [SpySheriff] C:\Program Files\SpySheriff\SpySheriff.exe
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} (InstallX Class) - http://www.20x2p.com/2ccaf00f/enter.cab
O16 - DPF: {99410CDE-6F16-42ce-9D49-3807F78F0287} (ClientInstaller Class) - http://www.180searchassistant.com/180saax.cab
O23 - Service: Remote Procedure Call (RPC) Helper ( 11F#`I) - Unknown owner - D:\WINDOWS\system32\sdkva32.exe" /s (file missing)

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):D:\WINDOWS\system32\rvrrp.dll
D:\WINDOWS\system32\sdkva32.exe
D:\WINDOWS\system32\crkg32.dll
D:\WINDOWS\system32\ntrp32.exe
D:\WINDOWS\system32\ntdll.exe
D:\WINDOWS\system32\spoolsv32.exe
D:\WINDOWS\system32\dllhost32.exe
D:\WINDOWS\ipdc32.dll
D:\WINDOWS\gvyh.exe
D:\WINDOWS\etb\ <--folder
D:\Program Files\Media Gateway\ <--folder
D:\Program Files\ProSiteFinder\ <--folder
d:\program files\180searchassistant\ <--folder
C:\Program Files\SpySheriff\ <--folder
D:\DOCUMENTS AND SETTINGS\MELIND~1 (a folder whose name begins with MELIND)\LOCAL SETTINGS\Temp\A1.tmp.exe
C:\winstall.exe

Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Run CWShredder
  • Double-click on CWShredder.exe.
  • Click "Fix ->" and click "OK" at the prompt.
  • CWShredder will scan and clean your system of CWS files.
  • Click "Next->" and then "Exit".
Step #7

Now we need to remove a service.

Open Notepad and Copy/Paste the contents of the quote box below into the new document:

 
Const title = "Service Removal Tool"

Set oWS = CreateObject("Wscript.Shell")
sService = inputbox("Removing Service:",title,"Remote Procedure Call (RPC) Helper")

If sService = "" then
msgbox "Script halted. No changes were made.", vbInformation, title
wscript.quit
End If

strComputer = "."
Set objWMIService = GetObject("winmgmts:{impersonationLevel=impersonate}!\\" & strComputer & "\root\cimv2")
Set colListOfServices = objWMIService.ExecQuery _
("Select * from Win32_Service Where Name = '" & sService & "' or displayName = '" & sService & "'")
If colListOfServices.count > 0 Then
For Each objService In colListOfServices
objService.StopService()
wscript.Sleep 5000
objService.ChangeStartMode("Disabled")
wscript.Sleep 2000
objService.Delete()
Msgbox "The " & sService & " service has been removed or marked for deletion.", vbInformation, title
Next
Else
Msgbox "The " & sService & " service was not found.", vbInformation, title
End If


Save the file to your desktop as remsvc.vbs and close Notepad. Locate the remsvc.vbs file on your desktop and double-click on it to run it. Click the Ok button and wait for a messge box saying the service has been removed or marked for deletion.

Step #8

Reboot normally and run at least 2 of the following on-line virus scans:Bitdefender <<<Add a check by 'Autoclean'.
RAV <<<Add a check by 'Autoclean', leave everything else as is.
eTrust <<<'Cure' whatever is found, then delete if unsuccessful
Housecall <<<Put on 'Autoclean' and delete what it can't clean.
Panda ActiveScan <<<Accept default settings
If there are any files that cannot be automatically disinfected or quarantined then you will need to delete them manually.

Step #9

If you do not already have Ad-Aware SE 1.06 then follow these download and setup instructions: Ad-Aware SE Setup. Otherwise, just check for updates.

Start Ad-aware SE, click the Start button and choose Perform Full System Scan. Click the Next button and wait for the scan to complete. If anything was found, right-click on the list and choose Select All and remove all it finds.

Step #10

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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