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rootkit.win32.tdss.d


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#1 Gage01

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Posted 19 April 2010 - 04:41 PM

Hi,

fixing my mother-in-law's netbook. I cleaned out some of the vanilla security suite 2010 stuff using rkill. But Kaspersky is finding rootkit.win32.tdss.d and can't remove it.
I ran Malwarebytes and it does not find it
I ran a program called TDSSKiller it detected it saying that a driver was infected by the TDSS rootkit located at: "c:\windows\system32\drivers\atapi.sys". However, when using TDSSKiller, after restart I got a boot error as others have reported (http://www.bleepingcomputer.com/forums/topic284553.html). Some place I read said the only way to get rid of this is to replace the atapi driver with a fresh one from the install cd. This is not possible for me as there is no cd drive on this netbook.

My question is what is the best way to get rid of this?

Thanks,
Daniel

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#2 Budapest

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Posted 19 April 2010 - 04:47 PM

Please follow the instructions given here starting at Step 6:

http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Orange Blossom

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Posted 20 April 2010 - 03:56 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/311257/rootkitwin32tdssd-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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